Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted my human resources department for help with this problem an wageworks would not speak with themI have contacted wageworks myself and it is now February and I have dollars in an account through them I am paying in to with my paycheckI have not received a card I was supposed to receive before Jan For medical expensesThey issued a generic response and I feel my issue is not being taken seriously Final Business Response / [redacted] (4000, 9, 2016/02/05) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: Contacting my HR does me no goodYou are still holding my money on my card that has already been taken from meI have provided all documents requested, multiple times, and have emails to prove this that I can certainly provideAll I am asking is that you release my card, my HR department has nothing to do with that Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: I have been calling cobra wage works for over two months about getting the two checks sent to them after my coverage ended and I keep getting the same story over and over again that they sent the checks out or lately they need it my change of address I want to the BB&T bank and the manager faxed my change of address right to them and they received it the same day I call back the next week like they told me to and still didn't receive the check the manager I spoke to from wage works said that they received the fax but there was nothing requiring A refund that's the reason I sent my address change so they can send my last two checks of $each back to me the check dated December 23, $check # [redacted] and check dated January 25, $check number [redacted] A total amount of $which hasn't been sent back to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2016/02/25) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attempted to resolve through customer service and been met with flat refusal to assist, and lies Final Business Response / [redacted] (4000, 10, 2016/03/01) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: as described in my statement, this is web system design problem of wageworks.comThere is human involved and my employer [redacted] also clients of wageworks.com, shall not be bothered for wageworks.com's mistake Wagework shall admit their problem, fix the design ( or at least put some note next to it so nobody else will run into the same problem), and refund me $120.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a "boilerplate" response that does not address my specific, straightforward request, which is to provide a contact at WageWorks for the New York Police Department Detective who is investigating the theft and fraudulent use of my WageWorks transit cardI see no evidence that they actually read my submission and request since the reply is so off-pointTheir non-response is especially disturbing since the data NYPD needs may be time-sensitive and by not responding to me, WageWorks is impeding investigation of the crime Thank you anyway, Revdex.com Final Business Response / [redacted] (4000, 9, 2015/08/13) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: While I appreciate that the company is reaching out to my employer to investigate, I do not consider this closed until I have resolution of the issue I did contact my employer and they are not aware of initiating any fund withdrawal from my account and have repeatedly reached out to Wageworks as well without a response.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I contacted my previous employer again to sort this out and we have been able to resolve the matterWageworks has made this process exceedingly difficult and their customer service is both unhelpful and unprofessional
Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wage works response is typical of my entire experience with themWords and no action, this is the same you receive when you ask Wage works to "provide" services they are contracted to Wage works clearly states they "WageWorks is a provider" This is not true as they steal funds that are paid to them by Employees for REQUIRED MEDICAL services and then hide behind reams of supposed legal requirements My case stands as it has, Wage works has $of my money that cannot be used for required Medical TreatmentThey have solely decided they do not want to do their jobs to verify providers or to accept receipts from providersThey utilize made up and ever changing standards regarding their acceptance of receipts, authorized Medical care or procedures Wage works has locked access to MY FUNDS and will play the waiting game until the end of the year when remaining funds I have not (cannot) used will be forfeited to Wage works This is nothing more than an elaborate criminal enterprise I have provided Wage works the (onerous and scatterbrained) documents requested multiple times and they refuse to release my account for use Their response is a "closed loop"Responses are canned stating "IRS, Hippa or some other supposed requirements that require Wage Works to enforce IRS Code and how they interpret it and no resolution is offered This matter is not settled and I maintain Wage works is a criminal enterprise stealing Medical care funds and in turn endangering my HEALTH It is my intention to see this through to its conclusion by any and all means available Legal, Employer, Regulatory and Civil Final Business Response / [redacted] (4000, 9, 2015/05/14) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Final Consumer Response / [redacted] (4200, 11, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good morning, No resolution has occured or been offeredMy money remains locked and in the possesion of Wage WorksThey refuse to accept reciepts or directly contact providers They have stolen my money and have no intention of releasing my funds I have had to deffer medical care and prescription purchases due to the theft of my money by Wage works Is this the affordable health care death panel? No resolution offered or accepted Wage works is a criminal enterprise Regards, ***
Complaint: [redacted] I am rejecting this response because: No one has contacted me yet regarding this matter and no refund has been given Wageworks has essentially stolen $from me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have stated in the original complaint and then in the first rejecting response - I have attempted to contact your customer service on MULTIPLE occasions and there has been no resolve Please give me an update on how you are going to resolve this issue as I will continue to reject your general response to me as it is not addressing any of my issues Sincerely, [redacted]
To Whom It May Concern:WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participantsThe operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state lawsWhile we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.Thank you.Executive Escalation TeamWageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted my human resources department for help with this problem an wageworks would not speak with themI have contacted wageworks myself and it is now February and I have dollars in an account through them I am paying in to with my paycheckI have not received a card I was supposed to receive before Jan For medical expensesThey issued a generic response and I feel my issue is not being taken seriously Final Business Response / [redacted] (4000, 9, 2016/02/05) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: Contacting my HR does me no goodYou are still holding my money on my card that has already been taken from meI have provided all documents requested, multiple times, and have emails to prove this that I can certainly provideAll I am asking is that you release my card, my HR department has nothing to do with that Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: I have been calling cobra wage works for over two months about getting the two checks sent to them after my coverage ended and I keep getting the same story over and over again that they sent the checks out or lately they need it my change of address I want to the BB&T bank and the manager faxed my change of address right to them and they received it the same day I call back the next week like they told me to and still didn't receive the check the manager I spoke to from wage works said that they received the fax but there was nothing requiring A refund that's the reason I sent my address change so they can send my last two checks of $each back to me the check dated December 23, $check # [redacted] and check dated January 25, $check number [redacted] A total amount of $which hasn't been sent back to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2016/02/25) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attempted to resolve through customer service and been met with flat refusal to assist, and lies Final Business Response / [redacted] (4000, 10, 2016/03/01) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: as described in my statement, this is web system design problem of wageworks.comThere is human involved and my employer [redacted] also clients of wageworks.com, shall not be bothered for wageworks.com's mistake Wagework shall admit their problem, fix the design ( or at least put some note next to it so nobody else will run into the same problem), and refund me $120.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a "boilerplate" response that does not address my specific, straightforward request, which is to provide a contact at WageWorks for the New York Police Department Detective who is investigating the theft and fraudulent use of my WageWorks transit cardI see no evidence that they actually read my submission and request since the reply is so off-pointTheir non-response is especially disturbing since the data NYPD needs may be time-sensitive and by not responding to me, WageWorks is impeding investigation of the crime Thank you anyway, Revdex.com Final Business Response / [redacted] (4000, 9, 2015/08/13) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc
Complaint: [redacted] I am rejecting this response because: While I appreciate that the company is reaching out to my employer to investigate, I do not consider this closed until I have resolution of the issue I did contact my employer and they are not aware of initiating any fund withdrawal from my account and have repeatedly reached out to Wageworks as well without a response.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I contacted my previous employer again to sort this out and we have been able to resolve the matterWageworks has made this process exceedingly difficult and their customer service is both unhelpful and unprofessional
Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wage works response is typical of my entire experience with themWords and no action, this is the same you receive when you ask Wage works to "provide" services they are contracted to Wage works clearly states they "WageWorks is a provider" This is not true as they steal funds that are paid to them by Employees for REQUIRED MEDICAL services and then hide behind reams of supposed legal requirements My case stands as it has, Wage works has $of my money that cannot be used for required Medical TreatmentThey have solely decided they do not want to do their jobs to verify providers or to accept receipts from providersThey utilize made up and ever changing standards regarding their acceptance of receipts, authorized Medical care or procedures Wage works has locked access to MY FUNDS and will play the waiting game until the end of the year when remaining funds I have not (cannot) used will be forfeited to Wage works This is nothing more than an elaborate criminal enterprise I have provided Wage works the (onerous and scatterbrained) documents requested multiple times and they refuse to release my account for use Their response is a "closed loop"Responses are canned stating "IRS, Hippa or some other supposed requirements that require Wage Works to enforce IRS Code and how they interpret it and no resolution is offered This matter is not settled and I maintain Wage works is a criminal enterprise stealing Medical care funds and in turn endangering my HEALTH It is my intention to see this through to its conclusion by any and all means available Legal, Employer, Regulatory and Civil Final Business Response / [redacted] (4000, 9, 2015/05/14) */ To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc Final Consumer Response / [redacted] (4200, 11, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good morning, No resolution has occured or been offeredMy money remains locked and in the possesion of Wage WorksThey refuse to accept reciepts or directly contact providers They have stolen my money and have no intention of releasing my funds I have had to deffer medical care and prescription purchases due to the theft of my money by Wage works Is this the affordable health care death panel? No resolution offered or accepted Wage works is a criminal enterprise Regards, ***
Complaint: [redacted] I am rejecting this response because: it's not a solution Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: No one has contacted me yet regarding this matter and no refund has been given Wageworks has essentially stolen $from me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have stated in the original complaint and then in the first rejecting response - I have attempted to contact your customer service on MULTIPLE occasions and there has been no resolve Please give me an update on how you are going to resolve this issue as I will continue to reject your general response to me as it is not addressing any of my issues Sincerely, [redacted]
To Whom It May Concern:WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participantsThe operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state lawsWhile we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.Thank you.Executive Escalation TeamWageWorks, Inc
Complaint: [redacted] I am rejecting this response because: Nothing has been doneno one has contacted me to discuss Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:my concerns weren't addresses Sincerely, [redacted] ***