Wagner Excavating, LLC

[ [redacted] [redacted] I am rejecting this response because: [redacted] Good dayI read the dealerships responseThey keep saying I work for [redacted] and don't have any proof of me working for them and the reason is I DO NOT WORK FOR ***Thats why there is no proof of income thereHowever I sent my schedule and hours to MrDavid Buddy G [redacted] and when I did that, his response THEN was..did I work for *** The salesman MrM [redacted] and I had a conversation about [redacted] and that was allI told both of them that I work for [redacted] The paperwork that I sent has my rate of pay on it and the hr a week scheduleThis is all a scam and lies being told to now take the vehicle they said I was approved for originally They had me come back a Second time and everything just to sell this car to meI am NOT a driver for [redacted] at allI work daily for [redacted] MrG [redacted] even called me and asked me what *** was and I told him the comapany was a security companyThe salesman MrM [redacted] said he use to work for the company years ago and mentioned how he was a marineAll of my employment can be verified by my employer[redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***This is a response to the complaint issued by *** *** concerning the purchase of a Hyundai Elantra from Sport HondaMuch of what *** *** stated is correct, but ultimately the third party financial institution turned down financing for the vehicle after an interview with *** ***
As the dealership we received approval for her loan, but as with many financial institutions who provide loans, there was an interview with *** *** following delivery of the vehicleDuring this interview she told the financial institution that she would be using the vehicle for *** and they immediately declined financing for the dealBelow is the response from *** ***, credit manager for ** *** "We were having issues proving the income as stated so we called you guys for help on the 18th. We were told by someone at your dealership the applicant received a promotion on that day. *** *** then called our funding department to tell us there was a miscommunication with her employer because it does not show in their system yet but she was working part time but will now be working full time. During that conversation with our funding department ** *** told us she will be using the unit for *** but can not prove any of that income either. At this point the deal was declined and returned because per policy we cannot finance a known *** or *** driver. We can only finance applicants that use the unit for personal use."Gene R***Credit Manager | Philadelphia *** ***
Unfortunately, *** *** can no longer obtain financing so we have asked her to return the vehicle and we will return her trato herShe has been unresponsive to this requestWe have also offered to bring her traback to her so that we can pick up our vehicle. If you have any questions, please let me know.Thanks,Robert F*
***

*** *** Unfortunately, the dealership does not provide loans to customersWe set up loans with banks and we are just going by what the bank has told usThey have cancelled the loan based on a phone interview with themIt had nothing to with any conversations you had with MrG*** or MrM***We want to sell you the vehicle, but since you are unable to obtain a loan based on your conversation with the bank we are unable to sell you the vehicle and we ask that you please return the vehicleWe are sending you a letter today through mail, e-mail and text message that explains the next steps if you do not comply with the law. Sincerely,Robert F*General ManagerSport Honda

This is in response to complaint from *** ***I have attached the document that was used when Ms*** was hereAs you can see on the worksheet, she signed the side of the worksheet saying "would buy today for $15,and her trade"The wording obviously means that this is what Ms***
would buy the truck for and this is her initial offerThere is no signature from the manager saying that we accept such an offerMs*** then had to leave to address a family issue so there was no more negotiationAt no point had the trade been appraised, and this was just a place holder in the negotiation to start up again when she returnedUnfortunately, we could not agree on the value of the trade so there was no deal that could be finalizedAt no point was there an agreement made in writing or otherwise, the notes on the side of a worksheet was just a starting point for negotiations since her trade appraisal had not been discussedWe would be happy to sell her the vehicle still, but we cannot do it on the terms that she has offered. Sincerely, Robert F*

Ms. [redacted], I assure you that we have fully investigated your complaint in a completely unbiased manner and have taken the necessary steps with our sales staff to ensure that all customers fully understand what it is they are signing so that there is no miscommunication in the future between our staff and our customers. We discussed these matters in our sales meeting and have spoken to the individual salesperson multiple times to make sure that our communication is clear and transparent. I apologize for the confusion. Sincerely, Robert F[redacted]Sport Honda

[[redacted]
 [redacted]
I am rejecting this response because:[redacted]Good day. I read the dealerships response. They keep saying I work for [redacted] and don't have any proof of me working for them and the reason is I DO NOT WORK FOR [redacted]. Thats why there is no proof of income there. However I sent my schedule and hours to Mr. David Buddy G[redacted] and when I did that, his response THEN was..did I work for [redacted] The salesman Mr. M[redacted] and I had a conversation about [redacted] and that was all. I told both of them that I work for [redacted]. The paperwork that I sent has my rate of pay on it and the 40 hr a week schedule. This is all a scam and lies being told to now take the vehicle they said I was approved for originally.  They had me come back a Second time and everything just to sell this car to me. I am NOT a driver for [redacted] at all. I work daily for [redacted]  Mr. G[redacted] even called me and asked me what [redacted] was and I told him the comapany was a security company. The salesman Mr. M[redacted] said he use to work for the company years ago and mentioned how he was a marine. All of my employment can be verified by my employer.[redacted]
Regards,
[redacted]

We have spoken to Mr. and Mrs. [redacted] and agreed to partially reimburse them for being unable to resolve their issue. We believe that this complaint should be closed.  Sincerely, Robert F[redacted], Jr.General ManagerSport Honda

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I do acknowledge and appreciate the manager's investigation, but it was not unbiased. Instead it was made in defense of the actions taken. There is no acknowledgememt of the error made and steps taken to correct and prevent the same error in the future.  Please understand I really do understand the manager is busy and I appreciate how valuable his time is and I would be happy to assist the management team in creating a plan to avoid the same error in the future but I do not feel my complaint/problem has been corrected. Thank you for your time.
Regards,
[redacted]