Prestige Pools promised and delivered and we are so very thankful and happy!!! My husband and I researched area pool companies in early looking to transform our back yard jungle into our little oasis Prestige Pools became our top choice for many reasons By far, [redacted] showed the most interest in working with us He was professional, knowledgeable, informative, friendly and courteous He explained many options available to us and his company could complete anything and everything we wanted at a reasonable and competitive price As an added bonus to working with Shane was his manager and right hand man Jordan! Jordan was fantastic Shane and Jordan sat down with us as we finalized our pool and backyard vision At this point Jordan became our point man once the contract was signed He continually kept us up to date with the progression of our project He always answered his phone, called and/or would stop over to ensure all work was perfect and to our expectations Jordan was extremely professional, mindful, knowledgeable, ready to please, offer suggestions that we didn't think of and truly showed that he cared about our project He was responsive to our questions and concerns and he was able to make changes and adjustments to our original plans without hesitation Jordan always had a smile on his face and was a wonderful project manager We appreciated his guidance throughout as he led the crew to get the project completed by the promised due date We cannot thank you enough Jordan!!! You deserve an A+++ and all 10's!!!! We couldn't be happier with the team Shane has put together! The jobsite was clean of litter and debris and was organized the entire time All the workers were friendly and courteous We highly recommend Prestige Pools which has the best crew imaginable!! Shane, Jordan, TNT Concrete (Blake and Ed), Elroy and Mario (construction crew), Hardee Landscape & Irrigation (Barry and Todd) helped create our very own backyard oasis dream dreams come true Thank you Presitge Pools!!!!! Sincerely, [redacted] and ***
I have had nothing but problems with Prestige Pools from the beginningThey have refuse to correct their mistakes & do anything about additional cost I have had nothing but problems with Prestige Pools from the beginningJordan their salesman and I discussed the position of the pool and the way things were meant to be, but the owner, [redacted] came in and decided to change all that upon his own without advising me of changes, and set the pool a day that I was not home I had to pay them half when the hole was dug and other half when pool was put in the ground Only owning $500, but I got a rock formation which cost more and I still owe them that amount, but I will not pay this amount until the day that concrete is being poured and I have all pool equipment listed in contract [redacted] made a disaster out of my yard causing me $in excavating fees to remove sand that should've been removed when digging of the pool to start with instead of transferring it to other part of my yard and a
Prestige Pools did an amazing job from start to finish with our pool Putting in a large pool is a major construction project and Prestige managed the project flawlessly Jordan and Shane followed up with any questions and concerns we had and worked with us after the pool was in to make sure we were absolutely happy with every last detail
Right now we are enjoying our pool and spa and we continue to receive compliments from passers-by
I would highly recommend Prestige Pools Thanks Jordan and Shane!
Paid in full spa by prestige pools not working from day onethey claim to be "working on it" but won't answer texts/calls and issue not resolved
Prestige Pools (Owner *** Project Manager Jordan) installed our pool and spaDuring "pool school" when we were to learn how to work the system it was realized Spa not working correctlyAt this time Jordan said that he would look into that later cause "had to go have dinner." A
couple days later we are told spa needs a more powerful blowerThey ordered it and we waitedWe are not told a day or time that anyone was scheduled to come to our homeWe make it home in the evening after work one day and realize someone has been there and new blower in placeWe assume if no communication then all is wellWe test the spa and still not workingWe call Jordan and he tells us that he "would appreciate it if we would not touch the equipment." The equipment we own because we are paid in full (our
mistake) that should be working but isn't and
The company has refused to respond to calls, texts and emails regarding receiving a rebate for our pool pump that they filed incorrectly
We purchased a pool from Prestige Pools and had the pool installedThe pool pump we purchased with the pool came with a sizable rebate from Duke EnergyThe pool company is responsible with filing the rebate with Duke EnergyAfter speaking with Duke Energy after not receiving the rebate they informed us that Prestige Pools entered the information incorrectlyWe have tried contacting the pool company to resolve this matter but to this point they have refused to respond to us or Duke EnergyThe Owner had promised us that he would proceed in entering the rebate so that Duke Energy could send us our rebateDuke Energy has graduated the rebate case to a senior manager because after repeated attempts to contact the owner ***, he has yet to respondWe have waited several months for this to be resolved and Prestige Pools has simply refused to corr
We had a pool installed by Prestige Pools and we LOVE it! Jordan and his team did an outstanding job and were always professional and courteous Our backyard feels like a resort now! We highly recommend Prestige Pools
My wife Kelly and I just moved from NJ into a new community in Wilmington, NCSoon after moving realized how hot it gets down here and decided to get a poolDriving through our development we saw a bunch of Prestige Pools flags in peoples yardsSo we scheduled a consultation with Jordan and by the end of it we realized why there were so many of their pools being put in around usJordan did a fantastic job explaining to us all our options and the whole processAnd not just on the day of the sale, but ANYTIME we had a question for him he was thereEven after the build is done he still checks in if we have any questionsThe process was a breeze and I felt very comfortable having my back yard in their handsThe finished product is perfect!! Beautiful pool and surround, we use it everyday we can and LOVE it! Definitely recommend them to everyone who asks
I have had nothing but problems with Prestige Pools from the beginningThey have refuse to correct their mistakes & do anything about additional cost
I have had nothing but problems with Prestige Pools from the beginningJordan their salesman and I discussed the position of the pool and the way things were meant to be, but the owner, *** came in and decided to change all that upon his own without advising me of changes, and set the pool a day that I was not home I had to pay them half when the hole was dug and other half when pool was put in the ground Only owning $500, but I got a rock formation which cost more and I still owe them that amount, but I will not pay this amount until the day that concrete is being poured and I have all pool equipment listed in contract*** made a disaster out of my yard causing me $in excavating fees to remove sand that should've been removed when digging of the pool to start with instead of transferring it to other part of my yard and a
We recently completed our backyard transformation with Prestige PoolsShane and his team took our most underutilized space and created a tropical oasis catered to our exact needsThis team was the most hard working individuals we had seen and were so kind and respectful of our propertyHe finished quicker than expected and was very responsive to our questions and needs during the processWe use our pool and spa every single dayWe love our new space!!! Thank you Shane and Prestige Pools!
Wow! Jordan and Prestige Pools just finished installing a pool for us We have been so pleased and impressed from start to finish! Everything has gone smoothly and we have had no complaints Jordan has been so pleasant and personable to work with, and very helpful and informative As this is our first pool ever, we have had many questions, and he has been extremely patient with us and has taken his time to make sure we know what to do and understand We appreciate how every aspect of installation flowed, every crew worked together so well, and had such good things to say about each other We had asked to have our pool completed by Memorial Day, and we were swimming a week earlier! Thanks so much, Jordan, and all of you - we absolutely LOVE our pool!
When we chose to put in a pool we literally had no idea where to begin...we called around town to a few places and Jordan from Prestige Pools was not only the first person to call us back (same day) but the only person who called us back within a week...we are so happy he did! The team at Prestige Pools was phenomenal, from the very beginning we never felt like we were in over our heads or being taken advantage ofJordan was very straight forward with all pricing options as well as great at answering any and all questions throughout the process and even after we have finished...The contractors who dug the pool were very professional and hard working! They worked sun up- sun down to get the job done as soon as possibleOnce they finished, the owner was present at the time of install to make sure everything went smoothly and offering his contact information as well if there is was anything we needed which we thought was very professionalShortly After that the equipment was delivered and installed, as well as the patio and decking we choseWe have and will continue to refer Prestige Pools to all our friends and neighbors, we are so happy with our new backyard and our decision to go with Prestige Pools!
Prestige Pools just completed the installation of my new poolI started working with them in August to plan and complete my project this winterAwesome job!!!! Jordan helped me with every step of the planningPool shape, tile colors, location in my yard, and landscapingJordan stayed on top of the construction every dayHe was patient, knowledgeable and very kindHe continues to check on my process as I learn the variables of a salt water poolDay or night, weekends and weekdays he answers my questionsI have recommended Jordan and Prestige Pools to all my friends and familySomeone else needs to get a pool or I'm going to need a bigger one! Thanks Jordan I'm elated with my new pool
I recently contracted Prestige Pools to install an inground pool at my home I did lots of homework and reading before making a decision
I decided to use Shane with Prestige Pools because he is local and was willing to take the time to answer all my questions He returns phone calls and truly seems to want his customers to have a wonderful experience and the best pool they can afford
Our experience with Shane has been a very good one He gave us a time frame of installation and he kept well within the time frame If you are looking for a quality pool installation in Wilmington, you definitely need to talk to Shane at Prestige Pools
We recently moved to Wilmington and contacted Jordan at Prestige Pools to purchase our in ground pool salt water pool, from start to finish Jordan was there and available every step of the way from delivery, install, electric and patio, being professional, knowledgeable, informative and making us feeling like we were the only customers that he hadHe gave us a timeframe of install and kept it well within that timeThis project was the easiest project we have ever done and we never felt overwhelmed We now have our own private oasis in our back yard Thanks Jordan and everyone that made this happen
Prestige Pools expertly installed a beautiful new pool for me The product is great, but what really impressed me was their service Jordan managed my whole job and made sure everything was done correctly and to my satisfaction He is a gem I highly recommend Prestige Pools
Prestige Pools and Jordan, project manager, installed the pool of my dreams in September Jordan was thorough with prices and productsI got exactly what I wanted ! Jordan's excellent 'Pool School" prepared me to care for my beautiful pool this year, even after Hurricane Florence, I was able to clean, clear, and enjoy my pool in just a few daysJordan is always prompt to answer questions or concerns via textsJust today, he delivered more salt and fixed a light scheduling problem that I asked about yesterday afternoonNow that's service !!!
When we chose to put in a pool we literally had no idea where to begin...we called around town to a few places and Jordan from Prestige Pools was not only the first person to call us back (same day) but the only person who called us back within a week...we are so happy he did! The team at Prestige Pools was phenomenal, from the very beginning we never felt like we were in over our heads or being taken advantage ofJordan was very straight forward with all pricing options as well as great at answering any and all questions throughout the process and even after we have finished...The contractors who dug the pool were very professional and hard working! They worked sun up- sun down to get the job done as soon as possibleOnce they finished, the owner was present at the time of install to make sure everything went smoothly and offering his contact information as well if there is was anything we needed which we thought was very professionalShortly After that the equipment was delivered and installed, as well as the patio and decking we choseWe have and will continue to refer Prestige Pools to all our friends and neighbors, we are so happy with our new backyard and our decision to go with Prestige Pools!
Thank You Jordan and all the crew members at Prestige Pools you make
a most excellent teamYou really have something special going on thereLike most people I want professional service and high end quality products and I want to feel good about spending a sizable amount of moneyPrestige delivered on all accounts from start to finishThank you for a job well done from Prestige employees excavators and sub contractors electrical & concrete
Prestige Pools of Wilmington installed my family's fiberglass pool in We wanted to give it a couple of season's use to ensure construction & equipment held up properly before providing a review Now that we've started our 3rd Summer season without any issues, we can say the entire experience has been excellent The first time we met Shane was very pleasant We were interviewing a few pool builders and Shane made sure to walk us through the entire process so we would know what to expect and allow us to make an informed decision We ended up going with a salt water system with a variable speed pump and have no regrets Shane was also able to get us an upgraded finish for our pool at no extra cost! Shane provided great input regarding the pool's location in our yard We ended up relocating the rear stairs to allow the pool to be placed in the optimal location The crew worked diligently to complete the installation in a very professional manner Our back yard space has been transformed into a fun & playful water space that our children love to enjoy Shane also provided an aluminum self-closing pool gate that was customized to meet our needs We even had Shane's team install a vinyl 6' privacy fence and we are pleased with the results If you are thinking of installing a pool, we recommend contacting Prestige Pools of Wilmington
Prestige Pools promised and delivered and we are so very thankful and happy!!! My husband and I researched area pool companies in early looking to transform our back yard jungle into our little oasis Prestige Pools became our top choice for many reasons By far, [redacted] showed the most interest in working with us He was professional, knowledgeable, informative, friendly and courteous He explained many options available to us and his company could complete anything and everything we wanted at a reasonable and competitive price As an added bonus to working with Shane was his manager and right hand man Jordan! Jordan was fantastic Shane and Jordan sat down with us as we finalized our pool and backyard vision At this point Jordan became our point man once the contract was signed He continually kept us up to date with the progression of our project He always answered his phone, called and/or would stop over to ensure all work was perfect and to our expectations Jordan was extremely professional, mindful, knowledgeable, ready to please, offer suggestions that we didn't think of and truly showed that he cared about our project He was responsive to our questions and concerns and he was able to make changes and adjustments to our original plans without hesitation Jordan always had a smile on his face and was a wonderful project manager We appreciated his guidance throughout as he led the crew to get the project completed by the promised due date We cannot thank you enough Jordan!!! You deserve an A+++ and all 10's!!!! We couldn't be happier with the team Shane has put together! The jobsite was clean of litter and debris and was organized the entire time All the workers were friendly and courteous We highly recommend Prestige Pools which has the best crew imaginable!! Shane, Jordan, TNT Concrete (Blake and Ed), Elroy and Mario (construction crew), Hardee Landscape & Irrigation (Barry and Todd) helped create our very own backyard oasis dream dreams come true Thank you Presitge Pools!!!!! Sincerely, [redacted] and ***
I have had nothing but problems with Prestige Pools from the beginningThey have refuse to correct their mistakes & do anything about additional cost I have had nothing but problems with Prestige Pools from the beginningJordan their salesman and I discussed the position of the pool and the way things were meant to be, but the owner, [redacted] came in and decided to change all that upon his own without advising me of changes, and set the pool a day that I was not home I had to pay them half when the hole was dug and other half when pool was put in the ground Only owning $500, but I got a rock formation which cost more and I still owe them that amount, but I will not pay this amount until the day that concrete is being poured and I have all pool equipment listed in contract [redacted] made a disaster out of my yard causing me $in excavating fees to remove sand that should've been removed when digging of the pool to start with instead of transferring it to other part of my yard and a
Prestige Pools did an amazing job from start to finish with our pool Putting in a large pool is a major construction project and Prestige managed the project flawlessly Jordan and Shane followed up with any questions and concerns we had and worked with us after the pool was in to make sure we were absolutely happy with every last detail
Right now we are enjoying our pool and spa and we continue to receive compliments from passers-by
I would highly recommend Prestige Pools Thanks Jordan and Shane!
Paid in full spa by prestige pools not working from day onethey claim to be "working on it" but won't answer texts/calls and issue not resolved
Prestige Pools (Owner *** Project Manager Jordan) installed our pool and spaDuring "pool school" when we were to learn how to work the system it was realized Spa not working correctlyAt this time Jordan said that he would look into that later cause "had to go have dinner." A
couple days later we are told spa needs a more powerful blowerThey ordered it and we waitedWe are not told a day or time that anyone was scheduled to come to our homeWe make it home in the evening after work one day and realize someone has been there and new blower in placeWe assume if no communication then all is wellWe test the spa and still not workingWe call Jordan and he tells us that he "would appreciate it if we would not touch the equipment." The equipment we own because we are paid in full (our
mistake) that should be working but isn't and
The company has refused to respond to calls, texts and emails regarding receiving a rebate for our pool pump that they filed incorrectly
We purchased a pool from Prestige Pools and had the pool installedThe pool pump we purchased with the pool came with a sizable rebate from Duke EnergyThe pool company is responsible with filing the rebate with Duke EnergyAfter speaking with Duke Energy after not receiving the rebate they informed us that Prestige Pools entered the information incorrectlyWe have tried contacting the pool company to resolve this matter but to this point they have refused to respond to us or Duke EnergyThe Owner had promised us that he would proceed in entering the rebate so that Duke Energy could send us our rebateDuke Energy has graduated the rebate case to a senior manager because after repeated attempts to contact the owner ***, he has yet to respondWe have waited several months for this to be resolved and Prestige Pools has simply refused to corr
We had a pool installed by Prestige Pools and we LOVE it! Jordan and his team did an outstanding job and were always professional and courteous Our backyard feels like a resort now! We highly recommend Prestige Pools
My wife Kelly and I just moved from NJ into a new community in Wilmington, NCSoon after moving realized how hot it gets down here and decided to get a poolDriving through our development we saw a bunch of Prestige Pools flags in peoples yardsSo we scheduled a consultation with Jordan and by the end of it we realized why there were so many of their pools being put in around usJordan did a fantastic job explaining to us all our options and the whole processAnd not just on the day of the sale, but ANYTIME we had a question for him he was thereEven after the build is done he still checks in if we have any questionsThe process was a breeze and I felt very comfortable having my back yard in their handsThe finished product is perfect!! Beautiful pool and surround, we use it everyday we can and LOVE it! Definitely recommend them to everyone who asks
I have had nothing but problems with Prestige Pools from the beginningThey have refuse to correct their mistakes & do anything about additional cost
I have had nothing but problems with Prestige Pools from the beginningJordan their salesman and I discussed the position of the pool and the way things were meant to be, but the owner, *** came in and decided to change all that upon his own without advising me of changes, and set the pool a day that I was not home I had to pay them half when the hole was dug and other half when pool was put in the ground Only owning $500, but I got a rock formation which cost more and I still owe them that amount, but I will not pay this amount until the day that concrete is being poured and I have all pool equipment listed in contract*** made a disaster out of my yard causing me $in excavating fees to remove sand that should've been removed when digging of the pool to start with instead of transferring it to other part of my yard and a
We recently completed our backyard transformation with Prestige PoolsShane and his team took our most underutilized space and created a tropical oasis catered to our exact needsThis team was the most hard working individuals we had seen and were so kind and respectful of our propertyHe finished quicker than expected and was very responsive to our questions and needs during the processWe use our pool and spa every single dayWe love our new space!!! Thank you Shane and Prestige Pools!
Wow! Jordan and Prestige Pools just finished installing a pool for us We have been so pleased and impressed from start to finish! Everything has gone smoothly and we have had no complaints Jordan has been so pleasant and personable to work with, and very helpful and informative As this is our first pool ever, we have had many questions, and he has been extremely patient with us and has taken his time to make sure we know what to do and understand We appreciate how every aspect of installation flowed, every crew worked together so well, and had such good things to say about each other We had asked to have our pool completed by Memorial Day, and we were swimming a week earlier! Thanks so much, Jordan, and all of you - we absolutely LOVE our pool!
When we chose to put in a pool we literally had no idea where to begin...we called around town to a few places and Jordan from Prestige Pools was not only the first person to call us back (same day) but the only person who called us back within a week...we are so happy he did! The team at Prestige Pools was phenomenal, from the very beginning we never felt like we were in over our heads or being taken advantage ofJordan was very straight forward with all pricing options as well as great at answering any and all questions throughout the process and even after we have finished...The contractors who dug the pool were very professional and hard working! They worked sun up- sun down to get the job done as soon as possibleOnce they finished, the owner was present at the time of install to make sure everything went smoothly and offering his contact information as well if there is was anything we needed which we thought was very professionalShortly After that the equipment was delivered and installed, as well as the patio and decking we choseWe have and will continue to refer Prestige Pools to all our friends and neighbors, we are so happy with our new backyard and our decision to go with Prestige Pools!
Prestige Pools just completed the installation of my new poolI started working with them in August to plan and complete my project this winterAwesome job!!!! Jordan helped me with every step of the planningPool shape, tile colors, location in my yard, and landscapingJordan stayed on top of the construction every dayHe was patient, knowledgeable and very kindHe continues to check on my process as I learn the variables of a salt water poolDay or night, weekends and weekdays he answers my questionsI have recommended Jordan and Prestige Pools to all my friends and familySomeone else needs to get a pool or I'm going to need a bigger one! Thanks Jordan I'm elated with my new pool
I recently contracted Prestige Pools to install an inground pool at my home I did lots of homework and reading before making a decision
I decided to use Shane with Prestige Pools because he is local and was willing to take the time to answer all my questions He returns phone calls and truly seems to want his customers to have a wonderful experience and the best pool they can afford
Our experience with Shane has been a very good one He gave us a time frame of installation and he kept well within the time frame If you are looking for a quality pool installation in Wilmington, you definitely need to talk to Shane at Prestige Pools
We recently moved to Wilmington and contacted Jordan at Prestige Pools to purchase our in ground pool salt water pool, from start to finish Jordan was there and available every step of the way from delivery, install, electric and patio, being professional, knowledgeable, informative and making us feeling like we were the only customers that he hadHe gave us a timeframe of install and kept it well within that timeThis project was the easiest project we have ever done and we never felt overwhelmed We now have our own private oasis in our back yard Thanks Jordan and everyone that made this happen
Shane did a wonderful and thorough jobThe project was completed in a timely manner
Prestige Pools expertly installed a beautiful new pool for me The product is great, but what really impressed me was their service Jordan managed my whole job and made sure everything was done correctly and to my satisfaction He is a gem I highly recommend Prestige Pools
Prestige Pools and Jordan, project manager, installed the pool of my dreams in September Jordan was thorough with prices and productsI got exactly what I wanted ! Jordan's excellent 'Pool School" prepared me to care for my beautiful pool this year, even after Hurricane Florence, I was able to clean, clear, and enjoy my pool in just a few daysJordan is always prompt to answer questions or concerns via textsJust today, he delivered more salt and fixed a light scheduling problem that I asked about yesterday afternoonNow that's service !!!
When we chose to put in a pool we literally had no idea where to begin...we called around town to a few places and Jordan from Prestige Pools was not only the first person to call us back (same day) but the only person who called us back within a week...we are so happy he did! The team at Prestige Pools was phenomenal, from the very beginning we never felt like we were in over our heads or being taken advantage ofJordan was very straight forward with all pricing options as well as great at answering any and all questions throughout the process and even after we have finished...The contractors who dug the pool were very professional and hard working! They worked sun up- sun down to get the job done as soon as possibleOnce they finished, the owner was present at the time of install to make sure everything went smoothly and offering his contact information as well if there is was anything we needed which we thought was very professionalShortly After that the equipment was delivered and installed, as well as the patio and decking we choseWe have and will continue to refer Prestige Pools to all our friends and neighbors, we are so happy with our new backyard and our decision to go with Prestige Pools!
Thank You Jordan and all the crew members at Prestige Pools you make
a most excellent teamYou really have something special going on thereLike most people I want professional service and high end quality products and I want to feel good about spending a sizable amount of moneyPrestige delivered on all accounts from start to finishThank you for a job well done from Prestige employees excavators and sub contractors electrical & concrete
Prestige Pools of Wilmington installed my family's fiberglass pool in We wanted to give it a couple of season's use to ensure construction & equipment held up properly before providing a review Now that we've started our 3rd Summer season without any issues, we can say the entire experience has been excellent The first time we met Shane was very pleasant We were interviewing a few pool builders and Shane made sure to walk us through the entire process so we would know what to expect and allow us to make an informed decision We ended up going with a salt water system with a variable speed pump and have no regrets Shane was also able to get us an upgraded finish for our pool at no extra cost! Shane provided great input regarding the pool's location in our yard We ended up relocating the rear stairs to allow the pool to be placed in the optimal location The crew worked diligently to complete the installation in a very professional manner Our back yard space has been transformed into a fun & playful water space that our children love to enjoy Shane also provided an aluminum self-closing pool gate that was customized to meet our needs We even had Shane's team install a vinyl 6' privacy fence and we are pleased with the results If you are thinking of installing a pool, we recommend contacting Prestige Pools of Wilmington