Revdex.com: In reference to complaint ID [redacted] , On 12/15/I find the business's response inaccurate in some details but acceptable as long as the check is received Thank you very much Regards, [redacted] ***
We are very sorry that you did not receive the requested information you had asked forOur records show it was sent to the installed address but I learned from you that you don't live thereI have prepared the information you have asked for and will send it to the requested addressWe are sorry you had such a large electric bill using the portable air conditioning units we loaned you during the repairWe typically try to keep our customers cool and comfortable when a break down occursUnfortunately it was during one of the hottest month this year and the part you needed was back ordered at the factoryWe have requested that you send us a copy of your PNM bill the month before, during, and after the repair so that we can make an accommodation to the repair months billThank you Scott R [redacted] General Manager
[A default letter is provided here which indicates your Revdex.com:I personally spoke with Scott regarding the issues and he informed me that wagner mechanical would pay off our loan and the amount that we have already paidwe will return the heater and ac unit to Wagner mechanicalScott said that when we have our new unit that Wagner would collect the old unit and we would then be reimberssed the differenceMy wife spoke to him and he informed her that he would draw up an agreement that we would signWe haven't recieved that yet from Scott, we're not sure if it's still necessary or not I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are sorry that you feel this wayAgain we apologize for what has happenedThe adviser has completed more home visits since the beginning of the year with no other complaintsThis is our final responseScott R [redacted] General Manager
Complaint: [redacted] I am rejecting this response because:Attn: Revdex.comRE: ID # [redacted] - Wagner Mechanical, Inc.The complaint remains unresolved and none of the issues with Wagner Mechanical have been addressed by Scott R***A brief summary specially identifies these deficiencies.That he represents an industrial standard is false.His own"Home Comfort Update Agreement" is not proper filled in for the blank listings his company is said to be offeringItems for air filters is left blank; five indoor equipment listings are listed as "Outdoor Equipment"The indoorequipment not shown in the proper location is missing identifier code numbers which is short by two characters for each listingTwo listings for the same outdoor heat pump is misquoted in a second location on the same document.Again, it is necessary to properly identify each equipment listing for application of all warranty documentation as must be applied for any warranty claimThe agreement specially states "Mitsubishi year Labor Warranty" is falseThe Attached Mitsubishi warranty statement shows "No Labor Warranty"He does not show any "Wagner Mechanical Labor Warranty" on any of the two documents.All other advertisement quotes as mailed to my home are not listed by line item and do not show anywhere in his non-correctable quotesCorrect listing are also necessary for Tax Deductions and Energy Star Incentives.MrScott R [redacted] does not accept responsibility and accountability for his own documentsApparently, he uses the terminology "good fit" to cover all issues that show a lack of an intendedstandard Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted] I am rejecting this response because:Wagner Mechanical responded to my complaint that they would give me a refundThey have not done that12-1-I came in person to Revdex.com to tell them thatI was asked if I wanted to close my complaint because of Wagner's responseI said no, because although they said they would give me a refund, they did not do thatThe Revdex.com employee said she considered my complaint closedTo date I still have not rec'd the refundWagner is not trust worthy, which is why I filed the complaint in the first placeI further rec'd in the mail from Revdex.com that the original complaint was closed at my request, when I specifically told them not toIf Revdex.com does that again I will notify the Revdex.com Nat'l HeadquartersThe refund Wagner said they would give me Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The facts are that all of our unitary and ductless systems Wagner Mechanical installs are covered under a years part and labor warranty for the last yearsPrior years before that was years parts and laborThe level of detail in the quote that was prepared for this customer is above industry standardWe wish this customer well in his endeavors to find exactly what the customer is looking for and we are sorry that we were not a good fitScott R [redacted] General Manager
Revdex.com: In reference to complaint ID [redacted] , On 12/15/I find the business's response inaccurate in some details but acceptable as long as the check is received Thank you very much Regards, [redacted] ***
We are very sorry that you did not receive the requested information you had asked forOur records show it was sent to the installed address but I learned from you that you don't live thereI have prepared the information you have asked for and will send it to the requested addressWe are sorry you had such a large electric bill using the portable air conditioning units we loaned you during the repairWe typically try to keep our customers cool and comfortable when a break down occursUnfortunately it was during one of the hottest month this year and the part you needed was back ordered at the factoryWe have requested that you send us a copy of your PNM bill the month before, during, and after the repair so that we can make an accommodation to the repair months billThank you Scott R [redacted] General Manager
[A default letter is provided here which indicates your Revdex.com:I personally spoke with Scott regarding the issues and he informed me that wagner mechanical would pay off our loan and the amount that we have already paidwe will return the heater and ac unit to Wagner mechanicalScott said that when we have our new unit that Wagner would collect the old unit and we would then be reimberssed the differenceMy wife spoke to him and he informed her that he would draw up an agreement that we would signWe haven't recieved that yet from Scott, we're not sure if it's still necessary or not I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are sorry that you feel this wayAgain we apologize for what has happenedThe adviser has completed more home visits since the beginning of the year with no other complaintsThis is our final responseScott R [redacted] General Manager
Complaint: [redacted] I am rejecting this response because:Attn: Revdex.comRE: ID # [redacted] - Wagner Mechanical, Inc.The complaint remains unresolved and none of the issues with Wagner Mechanical have been addressed by Scott R***A brief summary specially identifies these deficiencies.That he represents an industrial standard is false.His own"Home Comfort Update Agreement" is not proper filled in for the blank listings his company is said to be offeringItems for air filters is left blank; five indoor equipment listings are listed as "Outdoor Equipment"The indoorequipment not shown in the proper location is missing identifier code numbers which is short by two characters for each listingTwo listings for the same outdoor heat pump is misquoted in a second location on the same document.Again, it is necessary to properly identify each equipment listing for application of all warranty documentation as must be applied for any warranty claimThe agreement specially states "Mitsubishi year Labor Warranty" is falseThe Attached Mitsubishi warranty statement shows "No Labor Warranty"He does not show any "Wagner Mechanical Labor Warranty" on any of the two documents.All other advertisement quotes as mailed to my home are not listed by line item and do not show anywhere in his non-correctable quotesCorrect listing are also necessary for Tax Deductions and Energy Star Incentives.MrScott R [redacted] does not accept responsibility and accountability for his own documentsApparently, he uses the terminology "good fit" to cover all issues that show a lack of an intendedstandard Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted] I am rejecting this response because:Wagner Mechanical responded to my complaint that they would give me a refundThey have not done that12-1-I came in person to Revdex.com to tell them thatI was asked if I wanted to close my complaint because of Wagner's responseI said no, because although they said they would give me a refund, they did not do thatThe Revdex.com employee said she considered my complaint closedTo date I still have not rec'd the refundWagner is not trust worthy, which is why I filed the complaint in the first placeI further rec'd in the mail from Revdex.com that the original complaint was closed at my request, when I specifically told them not toIf Revdex.com does that again I will notify the Revdex.com Nat'l HeadquartersThe refund Wagner said they would give me Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The facts are that all of our unitary and ductless systems Wagner Mechanical installs are covered under a years part and labor warranty for the last yearsPrior years before that was years parts and laborThe level of detail in the quote that was prepared for this customer is above industry standardWe wish this customer well in his endeavors to find exactly what the customer is looking for and we are sorry that we were not a good fitScott R [redacted] General Manager