Wagner Motor Sales, Inc.

Recieved my x5 4.4i after service and it caught on fire. I Dropped off my car because the battery light keep coming on and asked the dealership to run a full diagnostics The service department called and recommend services and I agreed to them. Upon picking up my fully serviced car and driving home. I noticed the battery light came on and called immediately to notifying them. They told me to come in first thing in the morning. I get maybe a few miles more down the road and The car began smoking. I pulled into a store parking lot and the car was on fire. I called the fire department and the store owner came and put the fire out then the fire department came and made sure it was out.Desired SettlementFix the car properlyBusiness Response January 23, 2014Revdex.com 6 Park Avenue, Suite 100 Worcester, MA 01605Re: Case # XXXXXXDear Sir/Madam:On[redacted]'s BMW X5 was presented to Wagner BMW under the name [redacted] requested that we replace the valve cover gasket, check for rough running condition at 20-28 mph, battery light coming on and off, and the steering wheel adjustment is inoperative.Our technician replaced the valve cover gasket, replaced spark plugs for rough running condition, and could not duplicate the battery light complaint. We did verify the steering angle complaint but [redacted] did not approve the diagnostic fees to determine the cause. We also replaced the front and rear wiper blades as recommended by our technician. Repairs were completed on 12/17/13, and the vehicle was test driven for four (4) miles without incident.Following the fire damage incident, [redacted] returned the vehicle to us for inspection. On December 19, 2013 the vehicle was inspected by me and [redacted] Insurance, [redacted] provider. It was concluded that the work performed by Wagner BMW was not the cause of the fire. [redacted] XXXXXXXXXXXXXXXX. The vehicle was removed shortly after by [redacted] Insurance.Thank you,[redacted]Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We have a recipt of full diagnostic performed and will upload as pdf file to clearly show we paid and agreed to a full diagnostic upon intake of our x5 and was the only reason we made the appointment in the first place. The company can say they didn't cause it but they surely didn't diagnose the problem before hand and the sole purpose of a diagnostic is to catch unfortunate events such as this. Final Business Response January 29, 2014Revdex.com 6 Park Avenue, Suite 100 Worcester, MA 01605Re: Case # XXXXXXDear Sir/Madam:As a follow-up to [redacted] / [redacted] update, the customer requested and paid for a diagnostic of "Rough Running", which was performed and delivered. Again, following the fire damage incident, [redacted] returned the vehicle to us for inspection. On [redacted] the vehicle was inspected by me and [redacted] provider. It was concluded that the work performed by Wagner BMW was not the cause of the fire. [redacted] XXXXXXXXXXXXXXXX. The vehicle was removed shortly after by [redacted]Thank you,[redacted]

Sold a faulty, dangerous vehicle. Did not repair properly, would not authorize other dealership to fix problem. Spent 1st month of ownership in shopOriginally purchased vehicle on Match 14, 2015, initial problems included an unrelated chip in windshield, deflating tire, and condensation in rear light. Returned the following Monday, issues fixed. Tire repaired as a courtesy, I was blamed for a nail in tire. Physics makes this impossible to be my fault considering day to deflation ratio. Car returned for new tire. Received four days later, and then returned again after a grinding was heard and my mechanic confirmed rear brakes were at a nickels width on pads. Original service safety report said brakes were fine, not true. A week later, noticed a bucking at low speeds. I checked my warranty and my warranty was filled out incorrectly, saying that I paid $1600 for a one month warranty. [redacted] manager did fix this, however car was now back at service to check low speed transmission slip as well as a new check engine light appearance. Car dropped off Monday, April 21, 2015 for repairs, car sent to [redacted]'s [redacted] to fix. After finally picking my car back up a week later, when I read service report from [redacted]'s [redacted] I realized transmission was not fixed. Wring fluid in transmission, with grit, not changed. Upon speaking with a man in the service department at [redacted]'s , I was informed that Kia Wagner Service would not authorize a transmission fluid change. That there could be internal damage to transmission, as it is still bucking and there is a transmission slip at high speeds and hard acceleration. Exactly what I brought it in for and it was not fixed. Specifically told not to be fixed. I spoke to [redacted] manager, [redacted] and she said they do their best with older vehicles but are checked prior to being put on the sales floor. I have to be honest I do not believe or trust that for a second considering everything that has gone wrong is from negligence not just by chance because it is an older vehicle. I made it clear I wanted every problem resolved or I wanted a new vehicle. Waiting on their call, is where things stand, but their word means nothing. I was lied to up and down and have operated this vehicle for less than two says of driving time. This is appalling, and needs to be taken care of. Selling a single mother with a two year old a death trap for $6500 and not truly ever fixing the problems.Desired SettlementComplete reimbursement for what I had fixed personally, a full safety check and all things fixed that are broken. For a mechanic of my choice to fix everything and be paid for by Wagner kia. Or a new vehicle with Dodge[redacted] taken back, either returned for full or trade for full purchase price. Full refund including dealer fees and taxes and fees, or a new vehicle at same purchase price with all fees waived. My fixed warranty of two years, 24,000 MILES to remain in place for either recently purchased or new vehicle.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@wagnermotors. comAccording to our Kia General Manager, [redacted] we were able to put the customer into a newer car that met her needs. We purchased the vehicle from her, applied credits where necessary to accommodate her needs.We have considered this issue to be closed.

A gift cardThere was a drawing few weeks ago. And I got a $20 gift card, but they told me that its not available the same day. So the they gave a raincheck to pick a different day.But when I came with my raincheck ,they said that gift card is no longer available.So I never received a gift card. Desired SettlementTo request a gift card.Business Response This client came to pick up a gift card on the appropriate day, but did not bring the paperwork required. He returned at a later date with the paperwork but the promotion was only valid for the original day. Out of good will, we are giving him the dollar value of the gift card.

Replace A/C compressor 12/18/and was told I had year warrenteeCompressor whines when accelerating and and no cold airLetter I sent to Kia of Shrewsbury via there web site around May 24th 2014:I recently had some maintenance work done and a repairI had my timing belt done and had all the belts replaced at that time alsoI had to return many times because the new belts that where put on where squealing and you where not able to fix it( I gave up on that) Then I had my A/C compressor replaced because it had failedI don't mind spending money to have my car maintained as you can see by just those two costly repairs/maintenance items I just mentionedWhat I do have a problem with is being told I would have to pay [redacted] dollars for you to diagnose why my A/C is no longer working just months after you installed a new compressor and recharged the systemThat just happened today when I called your service department(May 21, 2014)Its funny how my belts never caused me any problem and my A/C worked great until you "repaired" my carI will live with the belt problem but I shouldn't have to pay so much for repairs and have my A/C not work after you repaired it.I told [redacted] in service that I used the A/C about week agoIt was cool but very humid so I used the A/C to clear up the interior of the carIt seemed to work ok thenIt was cool air and seemed to work okI told him my only concern was the noise (whining) that the compressor made when acceleratingToday, I was at my daughter's school and had to keep the windows up because of all the bee'sThe A/C compressor would cycle a lot but no cold air (warm)Now he wants me to pay [redacted] bucks to diagitI don't think I'll be doing that.I didn't mention that my car only has just over 70,miles and about miles on the car from the last repairI've never had these kinds of issues before with a car with low milesYour service department is very important if you want repeat sales and happy customers.Thank you for your timeI don't really care for a reply but I thought it was important for you to know how this customer of yours is feeling right now.Best Regards[redacted] Below is a letter I sent to Kia Assistance Center KMA:To Whom it May Concern;I have a Kia Sorento that I bought almost new in with under 10,miles on itI have always maintained the car and never had any problems with it other than repairs like brakes and replacement of other wear parts.I brought my car into Kia of Shrewsbury (Massachusetts) to have the Timing belt replaced and had them replace all the belts at the same time because they had not been replaced before thisThis was done in November I had to return many times (about times) to have them fix my belts because they squeal when I had everything on like the rear defroster, heater, lights and outside mirror heaters onI was able to demonstrate the complaint to the service adviser and the technician but they could never fix it and to this day its not right.In December of I had a problem with the A/CI brought it in and they replaced the air conditioner compressorWhen I picked up my car I asked about a warrentee on the job they just did because it was in the middle of the winter and I wouldn't be using it until summerI was told there was a year warrentee on itI used it for the first time last week(May 17th 2014) It was cool out but very humidI wanted it to dry the inside cabin air which it seemed to do but the A/C compressor made a whining noise as I accelerated from a stopThen I used it again a week later and it just blew warm airI called the dealer and they told me I had to pay [redacted] to diagnose the problemI told him they just did a repair on it a few months back but he said that didn't matterNeedless to say I didn't returnI don't trust them any more to fix my carCustomer satisfaction isn't high on there priority listI love my Kia but at this point I don't think I will buy another one because my local dealer seems to be inept and uncaring about there customerDesired SettlementI want my A/C to work the way it did before they fixed itThe air should be cold and the A/C compressor shouldn't whineI shouldn't have to pay for them to diagnose it or replace the compressor againI just paid them [redacted] in December.as for the squealing belts, they shouldn't squeal at all without over tightening the belts which can do damage to other components if they over tighten them.I am mainly concern with the A/CI can replace the belts myself.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@wagnermotors.comThe [redacted] contacted the customer on Thursday, May Mr[redacted] has an appointment today to address the squealing belts and A/C issuesHe will be working with a different [redacted]I will update this response after his service visit.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The only reason I am not accepting there response yet is because the issues are not resolved yetHaving said that I did go in and sat down with the [redacted] and [redacted] and we discussed the issues I hadThey have ordered a part for my car and said they will resolve all issues free of chargeI was very pleased about the out come to this point and believe I will leave satisfied after the repairs are madeAfter repairs are made I will be happy to report back to the Revdex.com.Best Regards[redacted] Final Business Response As discussed today, Mr[redacted] was contacted regarding his situation and a service appointment was made with himAt that visit, we determined a part needed to be orderedAnother appointment was made to install the part when it came inThat done, as Mr[redacted] was leaving, our [redacted] spoke with himShe let him know that if anything further was needed to please contact her or me.We have not heard from the customer since that time.Please let me know if you need additional information.[redacted]Wagner Family Dealerships[redacted] MA XXXXXPhone/Fax XXX-XXX-XXXX[redacted]@wagnermotors.com

The dealership initially fixed my rearview mirror. It fell off of my car, went back, asked they fix it, and they refused. My car went in for replacement of ignition switch. This took them 10 days. I work fulltime, a single mother and was without a carfor over 10 days. I asked that they fix my rearview mirror. 3 months later the mirror fell off of my car, and I went back to have them fix it, and they said that I would have to come back at a later date and they could not schedule me for the same day. I asked that they do it for free, they initially "fixed" it. They said something about one of the pieces not being a factory part, and would have to contact [redacted] to order. I then walked out, and have decided NEVER to go there again.Desired SettlementThey refund me the $50.00 for fixing my rearview mirror. The mirror fell off with in 2 months of them gluing it to my windshield. The repair was not done to my satisfaction.Business Response As the customer was leaving, she stated that she just wanted her money back. A refund check is being processed. She should be receiving her refund in 7 to 10 business days.