Wagner Portrait Group

I would be happy to refund this parent, but need to see if the pictures have already been sent Please provide me with the student's name and school so I can look into thisThank you

We will fix the background on the picture for the customerAs far as I can tell, the customer has not contacted us directly regarding this issue, so I am not sure why she went the Revdex.comHowever, we would be happy to get her new pictures

I am happy to find out where the customer's package is, and make sure that it's provided I need the name of the school and student to be able to provide this information Please let me know!***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I am issuing Ms*** a full refund on her order, and will ask that the image be emailed directly to her as opposed to text. We are showing that the text was sent on 5/

Initial Business Response /* (1000, 6, 2016/01/13) */
Contact Name and Title: *** *** - C/S Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@wagnerportraitgroup.com
I sincerely apologize that Mr*** has not yet received his students' photosI am not sure the cause of the missteps,
but I am taking care of this personally to ensure the pictures are printed and shipped as quickly as possible to Mr***He should receive via UPS Ground by this time next week

We ordered them through *** *** *** in ***, MO and students names is *** ***

Purchased a picture download for my child. I cannot access it on the website even though it's already paid for and it only will allow me to buy more! Customer service is apparently not working even though it is within their stated hours and days open! I hope I haven't been duped!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me,...

only if Wagner Portrait Group does mail my correct pictures to me and does send my son’s correct picture to his school to replace the wrong picture for the yearbook.
Sincerely,
[redacted]

We will have these reprinted in the correct background, and will ensure the correct background is forwarded for use in the yearbook.

I would be happy to refund this parent, but need to see if the pictures have already been sent.  Please provide me with the student's name and school so I can look into this. Thank you.

I am happy to find out where the customer's package is, and make sure that it's provided.  I need the name of the school and student to be able to provide this information.   Please let me know![redacted].

Initial Business Response /* (1000, 5, 2015/12/03) */
Contact Name and Title: [redacted] - C/S Director
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@wagnerportraitgroup.com
I communicated with the customer on 12/1. As the pictures were photographed without her requested background, I...

offered to print the package she had paid for and refund the cost ($5) paid toward the colored background. She also has the option of letting her son go to retakes on 12/4. She informed me that her son had a bruise on his face, so her decision would be dependent on whether or not the bruise had cleared up. At this stage we are waiting to hear back from our customer so that we can move forward to whichever acceptable solution she requests.
As to the customer's claim that she emailed us several times, we have searched our systems, and located only one email received on Monday 11/30.

The...

pictures were delivered this Wednesday to the school and were signed for by [redacted].  If you'd like to receive a refund, please mail the package to our address and I will be happy to provide it: Wagner Portrait Group[redacted]St. Louis, MO  63141 Be sure to include your name and address, and I will have a check printed and mailed.  Thank you.

We will fix the background on the picture for the customer. As far as I can tell, the customer has not contacted us directly regarding this issue, so I am not sure why she went the Revdex.com. However, we would be happy to get her new pictures.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Communication with the business has resumed via email and a promise of delivery was made. Once paid for services are received I will consider the issue resolved.
Sincerely,
[redacted]

I am happy to ensure the customer has received the picture.  If you could provide me with the school and name of the student, I will be able to do that. Thank you.