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Wagner's Coach Repairs & Sales

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Wagner's Coach Repairs & Sales Reviews (1)

Review: This complaint is based on 1)"Switch & Bait" issue 2)Selling us products/repairs that my vehicles did not require nor did I contract with Wagner's to do. /// I contracted with Wagner's to do the "Air Conditioning Service" on both my vehicles. (see attached coupon) The reason I brought my Cars to Wagner's was based solely on the prices quoted on his coupon. The coupon was issued and distributed by Wagner's. (Displayed on his checkout counter for anyone to take) The Air Conditioning Units in both vehicles were in normal working condition (no issues). I wanted the AC checked for possible future issues (cracked hoses/small leaks/etc)& to have the Freon topped off so they would be operating at optimal levels. When I picked up the 1st vehicle, the bill was $238.45 I questioned why the bill was so high & why was I charged $50 a pound for the Freon when the coupon clearly stated $30. The coupon I had given them when I dropped off the car (and they had accepted)was still attached to the paperwork and was lying on the counter. The $30 price had been crossed out and $50 written in (AFTER the work was completed)They said they had received a Freon shipment a FEW DAYS AGO,was charged a higher price, and were passing it along to the consumer.(They KNEW they were going to charge us a higher price) Wagner's refused to honor the coupon price. I asked why they drained and replaced all the Freon when all it required was to be topped off. He claimed the EPA REQUIRED him to completely drain & that "topping off" was not allowed. (See attached page from the EPA Official Site disputing this) I also confirmed this by calling [redacted] Auto Service. Since the agreement was for BOTH cars, I allowed him to service the 2nd car, fulfilling the contract; so I could seek an Adjudication process. 1st Bill reflects NO REPAIRS or ADDITIONAL SERVICES. The second bill state "Recharge System". As per the EPA, Draining the system is NOT required to recharge the system. Again, NO REPAIRS or additional services listed.Desired Settlement: I am seeking a refund of $240. Per car, charges SHOULD have been $49.95 + $30 (Freon charge to top off system). $160 + tax. I paid $158.95 & $238.45 = $397.40 (Approx overcharge of $240) $20 per pound overcharge for Freon No repairs or special services were required on either car AS PER WAGNER"S BILL. (Only coupon related charges were listed) Drain & Refill was NOT REQUIRED OR JUSTIFIED on either of Wagner's documentation (Bills). [redacted] Auto ###-###-####

Business

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Consumer

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September 6, 2014Upon completion of the agreed upon work for both my vehicles, I filed for adjudication with all the recommended agencies simultaneously. I have no control over which agency contacted Mr. Wagner first, or as to what the time frame is for each Agency to investigate and act upon their respective complaints.(As for the reason we filed twice with the Revdex.com, it was realized that I signed the bills associated with this claim, but it was my wife who filed the original complaint with the Revdex.com. As per the Revdex.com, the complaint needed to be closed and refiled under my name.)THAT BEING SAID.-------[redacted]As documented in Mr. Wagner's own evidence, I requested, and was awarded, a chargeback of $238.48 from the Credit Card Company. This is the full amount of adjudication requested. (I do not know where Mr. Wagner is coming up with the amount of $480. But review of all submitted documentation, will clearly show I never requested more than the fair amount of $238.48.)- [redacted]But as is also documented in Mr. Wagner's own evidence, He has until 9/12/2014 to dispute these findings. Until that deadline has passed and the chargeback is irrevocable, I will not withdraw or alter any complaint filed with any Agency. After 9/12/2014, if Mr. Wagner files no dispute of the settlement, I will alter my Revdex.com complaint in the following manor. I will withdraw my request for financial satisfaction. However, I will respectfully request for The Revdex.com to leave my complaint on file as part of their Permanent Record. request this in an attempt to aid in Recovery, any future victims of The Wagner's Coach and Repairs Fraudulent Business PracticesAs to Mr. Wagner's other “Complaints and Misleading and Falsified Statements”, and to my reasons for requesting my Complaint become part of the Revdex.com permanent record, I submit the following:SUMMARY1} Mr. Wagner endeavored (by means of threating with a Financial lawsuit)to intimidate and force my wife into not only accepting an insufficient settlement, but to have her write letters to the Revdex.com and the Credit Card Company with the content dictated by Mr. Wagner but represented as her testimony.2) Misrepresenting and altering his testimony to fit a “version of events” that would attempt to justify his dishonest Business Practices as legitimate.3) Fallacious testimony that I authorized Wagner's to service my vehicles without prior knowledge, agreement, or even an inquiry as to the cost.4) illegal and Unsolicited sale of Unnecessary Repairs/Products in an attempt to “Pad the Bill”.5) intentional Deceitful testimony attempting to inaccurately portray that A) We had no problems with Mr. Wagner’s Business practices (despite repeated attempts to directly contest the charges with Wagner's and filing with numerous agencies in an attempt for adjudication) B] That he explained we gave him an expired and invalid Flyer, and we were fine with it. (A complete fallacy) C) That the act of paying the bill represented that we agreed to and accepted his charges when in fact we paid the bill simply because we had no choice. (Pa. Law dictates he can retain our vehicle if we refuse to pay.}6) Illegal Deceptive Business Practices (Bait and Switch) and (Vague and Misleading Advertising–His Flyer)Mr. Wagner is a Deceitful and Unscrupulous Vendor. He has exercised not only illegal but immoral behavior in an attempt at Unwarranted Financial Gain at the expense of the unsuspecting consumer who in good faith, came to him for legitimate services. But instead, as a consumer, became a victim of his dubious Business Practices.I took appropriate action to reverse my status as a victim. (Unfortunately, not everyone possesses the knowledge or ability to seek adjudication.) I grieve for his past victims and present any Adjudication I receive as testimony, on behalf of any future victims, seeking resolution in a dispute with Wagner’s Coach and Repairs or with the owner; Tony Wagner.1) Mr. Wagner’s “threat” to Sue my wife if she did not accept his offer of settlement and comply with his demands.2) Mr. Wagner's complaint that my wife hung up on him when he attempted to contact her is misleading. She told him when he called she could not speak with him at that moment and she would call him back the next day. He refused to hang up, demanded she accept an offer that was less then what we had asked for, than told her that he was requiring her to write letters to the Revdex.com and the credit card company, and that if she did not comply, he would Sue her. Yes, she hung up on him, right after he issued his threat.3) Mr. Wagner continues to “alter” his version of the events. In Mr. Wagner's first letter, he emphatically denies we ever “had or presented him with a coupon". Then 2 sentences later, he claims we gave him an “old” flyer. (In direct conflict of his 1st statement.) in his latest version, he claims we presented him the coupon but only AFTER the work was done.4) Mr. Wagner's claim that we never “asked for the price of the work to be dome" is just NOT LOGICALOR CONSISTANTwith the behavior of an individuals who desire to use a coupon to save money.Mr. Wagner acknowledges (eventually) the existence of, and that fact we did indeed present to him a coupon. (The timing of its presentation and the validity of the coupon are in dispute.)Does it sound reasonable to you, that anyone who is looking to use a coupon in order to save money would arbitrary drop off a vehicle for service without discussing the cost? Or is it more realistic that the individual with the coupon would present it prior to the onset of the work to insure they get the discounted price?Making Unnecessary Repairs. (PA Automotive Industry Trade Practices Regulations.)[redacted]Mr. Wagner violated this code when he made the unnecessary” evacuation and complete refill” of the system when it was not justified by mechanical necessity or requested by us.Please note, there were no operating or functional issues with the Air Conditioning Units on Either Vehicle. We werified this to the Credit Card Company with a signed statement from our regular Mechanic and can provide you with the same if requested. . When making the appointments, Wagner's female clerk specifically asked if there were any issues with either Wehlcle. She was told, there were” Nu 155GES”. Mr. Wagner’s bill for the [redacted], contains absolutely no indication he found any type of issue with the Condenser or the Operation of the Air Conditioning System. He only states he “evacuated" the system. He lists no mechanical reasons for performing this unnecessary service. (His explanation of compressor malfunction and insufficient told air was nothing more than “after the fact” story to attempt to justify his charges.}And to date, Mr. Wagner has not even attempted to justify the necessity for doing a complete evacuation and refill of the Honda. There is nothing on the Honda's bill to indicate why he needed to perform this unnecessary and costly item.However, since it is Mr. Wagner's claim the Freon was low and that justified the evacuation and complete refill, I defer to EPA's rules and regulations relating to this issue. (Mr. Wagner fraudulently told both myself and my wife that the EPA did not allow him to "Top Off” the Fredn but “Required" him to do the complete Evacuate and Refill.) It clearly states it is NOT necessary or required to do an evacuation and refill for issues relating to kow Freon such as a leak. Topping of the Freon is perfectly acceptable. And, that if the repair station “requires” a complete evacuation, they are "mistaken",5)Mr. Wagner's ridiculous claim that we had “no problem with him, his service, or his prices”, that we were “okay with it” when he told us our flyer was old and not valid, and that we paid the bill.Mr. Wagner retains the right to not return our vehicle if I do not pay the bill. I had no choice but to pay for the charges he presented and seek the adjudication afterwards.Mr. Wagner or his representatives, at no time, ever expressed to us that our flyer was old or invalid. (He in fact was distributing the same flyers on the service counter of his business. That is where I obtained the ones I used.) The coupon price was agreed upon for both vehicles. The coupons were presented to and accepted by Wagner's for each vehicle when we dropped them off.I questioned and complained about the price change issue and the total cost at the time ! picked up the 14 car. My wife called and spoke to Mr. Wagner directly concerning the same issues. Later, my wife and I spoke to Mr. Wagner again when we dropped off the 2nd vehicle in an additional attempt to resolve this price issue. We filed complaints with the Credit Card Company. The Revdex.com. The Pa Attorney General, and the Federal Trade Commission. Does this sound like we had no issues or problems with Mr. Wagner, his prices, or his service?6) Deceptive (coupon) & Business Practices.Mr. Wagner’s coupon is vague and therefor deceptive. It does not sist what the "Air Conditioning Services” includes or excludes. The coupon contains no expiration date. Mr. Wagner said the delivery that resulted in the increased price happened “days ago.”. Therefore, he knew in advance of me dropping off the vehicles he had ng intention of honoring the quoted price on the coupon. This is a clear case of "Bait and switch". (THE PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAW, regarding; Unfair or Deceptive Acts or Practices.}in closing, Mr. Wagner has attempted to deliberately Overcharge and sell Unnecessary Services to myself and my wife, made Fraudulent Claims, Violated State and Federal Codes, Threatened my wife with a lawsuit if she did not comply to his demands, lied about the true nature events, and demonstrated unequivocally that he is Unscrupulous and Devious. My wife and I offer ourselves at any time to freely take a Lie Detector Test to prove we have been completely truthful and forthright. [We challenge Mr. Wagner to submit to an identical Lie Detector test, but we know he will never do that.)I have not included copies of the Pa. Automotive industry Trade Practices Regulations, THE PENNSYLVANIA UNFAIRTRADE PRACTICES AND CONSUMER PROTECTION LAW of unfair or Deceptive Acts or Practices, The EPA REGULATIONS, or a copy of Mr. Wagner's previous statement submitted on the 1* complaint filed by my wife. . I am presuming the Revdex.com is already aware of these Laws or already has these documents on file. If for some reason you need them, I will be happy to supply them upon request.Respectfully,[redacted]

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Description: Buses - Repair & Service

Address: 647 North Reading Avenue  P.O. Box 251, New Berlinville, Pennsylvania, United States, 19545

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