I am writing to let you know that my complaint against Wagner’s R.VCenter has been resolved as of today 4-13-They ended up giving us a different color we like and no leather couchI sent a complaint in last night ID # [redacted] April 12, My husband went down to there RV Center this morning and they showed him this other color which we both agreed was okayNot sure what to do about the complaint I just filed so I decided to sent an email firstI will also try calling in the morning.My husband went to Wagner’s today and our complaint was resolvedWe are getting a color we like and have agreed to take itI was not sure what to do with my complaint ID # [redacted] We feel that that this was a good compromiseI am sorry to have bothered the Revdex.com since we got the issue resolved so quicklyI just didn’t know where to turnIf you have any questions please call me.Thank You, [redacted]
When we spoke with Mrs [redacted] on January 11th she insisted that she wanted to speak with MrWagner and was told that MrWagner was out of town on business for the entire week Mrs [redacted] had not yet met with her insurance company and we asked that her insurance company contact us so that we could put her insurance company in touch with our insurance company Mrs [redacted] was understandably very upset, after all this was within hours after she woke up to something that could have been more tragic than it was There was nothing we could say to Mrs [redacted] at that point in time that could satisfy her Our Sales Manager, ***, called and spoke with Mr [redacted] a couple days later and was told by Mr [redacted] that they were not asking us for anything, but that he wanted to put us on notice that their insurance company would be contacting us [redacted] thanked Mr [redacted] for the information and said that we would wait for the insurance company to call.Mr [redacted] arrived at the store on Monday, January 18th to drop off pictures, the police report, and a two page letter to the company that asked Wagner’s RV to compensate them for damages MrWagner returned to the store Monday afternoon, reviewed the information that was dropped off and directed [redacted] to follow up with Mr*** MrWagner delegates customer matters to [redacted] who is a long-term employee and manager, and is easily reached at the store On Tuesday morning [redacted] called Mr [redacted] to clarify that the insurance company was going to follow up with us, because the letter that Mr [redacted] dropped off did not seem to be consistent with the conversation that he had with Mr [redacted] the previous week Mr [redacted] stated that they had deductibles, missed work and incurred other expenses that he felt Wagner’s RV should reimburse them for without allowing the insurance companies to follow the procedures that insurance companies require [redacted] explained that we could not bypass our insurance company, but we would call the agent right away without waiting for their insurance company to contact us first.Immediately after [redacted] spoke with Mr [redacted] on the 19th we contacted our insurance agent and provided a copy of the information to the agent The agent called Mrs [redacted] on the 20th to let her know that he would be communicating with the insurance company and to ask for additional information (including the name of their insurance company as we had still not heard from them) We believe that the insurance company will follow up with due diligence.Although Wagner’s RV empathizes with Mrs***, we cannot simply write a check when an insurance policy is in place We have insurance coverage to protect our customers in the event one of our employees made a mistake The insurance company requires that we notify them and allow the adjusters to determine the cause of the casualty, because if they determine that Wagner’s RV is at fault Mrand Mrs [redacted] will be compensated for all of the items that they list in the letter At this point, the only determination of fault has been by Mrand Mrs [redacted] who are not automotive wiring experts They are not taking into consideration that a road hazard or snow/ice chunk could have disturbed wiring below the vehicle causing the wiring that worked fine for months to suddenly short out and start a fire Even though brake controls have breakers, fuses, and other protective devices included in the components, it is possible that something malfunctioned In all of our years of business we have not heard about or experienced a break control causing a fire in any customer vehicle, but it’s possible that this is a first If Wagner’s RV is determined to be at fault we will make sure that Mrand Mrs [redacted] are reimbursed for the expenses listed in the letter, however, we ask that the adjusters are permitted to do their job.***Wagner's RV Center, Inc.920-434-(phone)920-676-(cell)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the $refund check is delivered and valid:I would like to thank Wagners Rv for resolving this matterCongratulations also on years in business! With that being said, I would assume Wagner's has made it this long in business by keeping good recordsFortunately for Wagners, we have kept records and would be glad to show them when we have contacted them and when they have contacted usOn that point, we never received ANY copies of said contract, as it was being financed and were waiting on approvalOnce the terms of the approval were not satisfactory to us (and according to the sales agent, we would receive a refund if not satisfactory) we contacted Wagners to receive our $hold backAfter numerous unanswered phone calls, we were finally told that according to the contract we were binding on the sale and forfeit the $I had asked for a copy of said contract, as we don't ever recall seeing anything on forfeiting the $The copy has never comeI appreciate Wagner's assuming that we settled on the same terms, but on a different camper from a different dealer, but again, they are assumingAgain, Wagner's doesn't get to decide what is acceptable to us, and what is notI would also like them to know that as far as customer service goes, they need to change their policy/procedure when it comes to their salesmen and contractsThey should not verbally guarantee to return/refund a deposit if that is not what they will doThey should be going through the "details" of contracts with consumers when signing, as opposed to just having them sign in the box and move on to the next saleLastly, they should not be taking the word of a third party as gospel, instead of contacting the customer themselves Regards, [redacted]
I am writing to let you know that my complaint against Wagner’s R.VCenter has been resolved as of today 4-13-They ended up giving us a different color we like and no leather couchI sent a complaint in last night ID # [redacted] April 12, My husband went down to there RV Center this morning and they showed him this other color which we both agreed was okayNot sure what to do about the complaint I just filed so I decided to sent an email firstI will also try calling in the morning.My husband went to Wagner’s today and our complaint was resolvedWe are getting a color we like and have agreed to take itI was not sure what to do with my complaint ID # [redacted] We feel that that this was a good compromiseI am sorry to have bothered the Revdex.com since we got the issue resolved so quicklyI just didn’t know where to turnIf you have any questions please call me.Thank You, [redacted]
When we spoke with Mrs [redacted] on January 11th she insisted that she wanted to speak with MrWagner and was told that MrWagner was out of town on business for the entire week Mrs [redacted] had not yet met with her insurance company and we asked that her insurance company contact us so that we could put her insurance company in touch with our insurance company Mrs [redacted] was understandably very upset, after all this was within hours after she woke up to something that could have been more tragic than it was There was nothing we could say to Mrs [redacted] at that point in time that could satisfy her Our Sales Manager, ***, called and spoke with Mr [redacted] a couple days later and was told by Mr [redacted] that they were not asking us for anything, but that he wanted to put us on notice that their insurance company would be contacting us [redacted] thanked Mr [redacted] for the information and said that we would wait for the insurance company to call.Mr [redacted] arrived at the store on Monday, January 18th to drop off pictures, the police report, and a two page letter to the company that asked Wagner’s RV to compensate them for damages MrWagner returned to the store Monday afternoon, reviewed the information that was dropped off and directed [redacted] to follow up with Mr*** MrWagner delegates customer matters to [redacted] who is a long-term employee and manager, and is easily reached at the store On Tuesday morning [redacted] called Mr [redacted] to clarify that the insurance company was going to follow up with us, because the letter that Mr [redacted] dropped off did not seem to be consistent with the conversation that he had with Mr [redacted] the previous week Mr [redacted] stated that they had deductibles, missed work and incurred other expenses that he felt Wagner’s RV should reimburse them for without allowing the insurance companies to follow the procedures that insurance companies require [redacted] explained that we could not bypass our insurance company, but we would call the agent right away without waiting for their insurance company to contact us first.Immediately after [redacted] spoke with Mr [redacted] on the 19th we contacted our insurance agent and provided a copy of the information to the agent The agent called Mrs [redacted] on the 20th to let her know that he would be communicating with the insurance company and to ask for additional information (including the name of their insurance company as we had still not heard from them) We believe that the insurance company will follow up with due diligence.Although Wagner’s RV empathizes with Mrs***, we cannot simply write a check when an insurance policy is in place We have insurance coverage to protect our customers in the event one of our employees made a mistake The insurance company requires that we notify them and allow the adjusters to determine the cause of the casualty, because if they determine that Wagner’s RV is at fault Mrand Mrs [redacted] will be compensated for all of the items that they list in the letter At this point, the only determination of fault has been by Mrand Mrs [redacted] who are not automotive wiring experts They are not taking into consideration that a road hazard or snow/ice chunk could have disturbed wiring below the vehicle causing the wiring that worked fine for months to suddenly short out and start a fire Even though brake controls have breakers, fuses, and other protective devices included in the components, it is possible that something malfunctioned In all of our years of business we have not heard about or experienced a break control causing a fire in any customer vehicle, but it’s possible that this is a first If Wagner’s RV is determined to be at fault we will make sure that Mrand Mrs [redacted] are reimbursed for the expenses listed in the letter, however, we ask that the adjusters are permitted to do their job.***Wagner's RV Center, Inc.920-434-(phone)920-676-(cell)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the $refund check is delivered and valid:I would like to thank Wagners Rv for resolving this matterCongratulations also on years in business! With that being said, I would assume Wagner's has made it this long in business by keeping good recordsFortunately for Wagners, we have kept records and would be glad to show them when we have contacted them and when they have contacted usOn that point, we never received ANY copies of said contract, as it was being financed and were waiting on approvalOnce the terms of the approval were not satisfactory to us (and according to the sales agent, we would receive a refund if not satisfactory) we contacted Wagners to receive our $hold backAfter numerous unanswered phone calls, we were finally told that according to the contract we were binding on the sale and forfeit the $I had asked for a copy of said contract, as we don't ever recall seeing anything on forfeiting the $The copy has never comeI appreciate Wagner's assuming that we settled on the same terms, but on a different camper from a different dealer, but again, they are assumingAgain, Wagner's doesn't get to decide what is acceptable to us, and what is notI would also like them to know that as far as customer service goes, they need to change their policy/procedure when it comes to their salesmen and contractsThey should not verbally guarantee to return/refund a deposit if that is not what they will doThey should be going through the "details" of contracts with consumers when signing, as opposed to just having them sign in the box and move on to the next saleLastly, they should not be taking the word of a third party as gospel, instead of contacting the customer themselves Regards, [redacted]