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Wagner's R.VCenter

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Wagner's R.VCenter Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I don't know who Mr [redacted] is, but I arrived at the dealership with my husband, [redacted] When we spoke to [redacted] a few months ago, he informed us that since they are a Crossroads dealer(Rezerve is made by Crossroads) that they would take care of the warrantee work, but could not do it until after the high seasonWe were scheduled for Sept29,at 11AMWe were told this was the earliest they could do it, so we agreed to the appointmentI don't what else to say other than it seems as though my appointment was superseded by Mr***'s PumaI have no argument with Wagner's policy of taking care of their customer first, but the service department never should have booked our work if they were not going to service our rvAt the very least, they should have informed us of the cancellation of our appointmentI am disappointed in the outcome of my complaint as I feel that Wagner's is in simple denial of the entire situation Cordially, [redacted]

Please note that the exact date on the purchase contract was July 25, This is the same date the contract was signed by both the customer and the dealer This contract does not indicate a financing contingency; it is clearly marked as a cash transaction Although Wagner’s RV introduced the customer to the finance company, the customer was not required to purchase a camper from Wagner’s RV in order to finance with that company, nor was she required to finance at all The customer states in her complaint that she notified us on the 29th, days later, that they could not afford the payments We have less expensive campers on our lot, however, as she stated in the complaint, the customer had already negotiated a purchase contract with another dealer, financing with the finance company we referred her to, likely with similar termsThe penalty as shown on the face of the purchase contract states “if cancellation is initiated after hours from acceptance by the dealer, the amount forfeited is 5% of the total cash price of the recreation vehicle” A calculation of this penalty results in $1,(5% x $24,149) The salesman explained that although we have the right to request the full cancellation fee we will keep the $deposit and not request additional funds from the customer The reason that purchase contracts are signed by both parties is to insure that both parties have a clear understanding of the deal that was negotiated We realize that embellishing the story provides for better reading, however, we do not believe that [redacted] statements are an accurate statement of the events that occurred Our error is that we did not maintain detailed records of successful and unsuccessful attempts to contact the customer Regardless, we have issued a refund in an effort to close this complaint A refund check for $addressed to the customer was mailed by US certified mail the morning of October 18,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

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