Wagon Wheel Cafe

My friend and I made a reservation for this particular hotel through hotels.comThere were some changes to our trip so we had to extend the room for one more night, because we had prepaid for the room via hotels.com we could not extend it for a night, rather they made a separate reservation We checked into the hotel Thursday April 28, 2016, the front desk clerk informed us that we would only need to get new keys for the room that we were in for the extra night and not have to check out and check back in, so we assumed because he's trained professional that he was confident in what he was talking abut The next morning, Friday April 29, at about 7:10am I go down to the front desk to get the new room keys as the previous clerk had informed, the morning front desk clerk by the name of *** was VERY rude and short with me telling me something totally different from the night clerk I called my friend on the phone in whom booked the room to speak with the clerk ***, my friend proceeded to inform *** of what the other clerk informed us, *** rudely says to my friend"Sir you're not listening to me..." and cuts him off to explain the rules of the hotel Now we are told that we in fact do have to check out and rebook the same room, if the previous clerk would have told us that, it would not have been a problem, so I booked the room with my credit card I left the hotel and called back requesting to speak with the manager, the clerk *** sharply says 'He'll be in at 9:00...' I asked was there a different number to call the manager, he again very sharply says 'Call this number...' I assumed that he was about to give me a number to call, so when I asked what's the number he rudely says 'I just told you call the number you just called...' this experience was very disappointing because this *** guy was VERY rude, we will not be booking this hotel again