Wags and Whiskers Gifts

I ordered a dog crate on 12/13/and FedEx lost the package, FedEx setup a trace and notified me on 12/that the package was lostI notified the merchant on Tuesday 1/as no one was available during the holiday weekend and they stated they would reship the item and have a tracking number for me within a day or twoI contacted the seller again on 1/asking if they had a tracking number and was assured I would have one by the end of the dayI never heard from the merchantI then contacted the merchant again on Tuesday 1/asking if they had a tracking number, they did notI said if this is not shipped today I would like a full refund and was told by [redacted] the customer service rep at wags and whiskers they would contact the warehouse and get back to me, they did notI then called on Wednesday 1/asking for a refund and was told I have a tracking number for you but no info as it hasn't been scanned yetI stated this was not what I requested and if they could no

I ordered a dog crate on 12/13/and FedEx lost the package, FedEx setup a trace and notified me on 12/that the package was lostI notified the merchant on Tuesday 1/as no one was available during the holiday weekend and they stated they would reship the item and have a tracking number for me within a day or twoI contacted the seller again on 1/asking if they had a tracking number and was assured I would have one by the end of the dayI never heard from the merchantI then contacted the merchant again on Tuesday 1/asking if they had a tracking number, they did notI said if this is not shipped today I would like a full refund and was told by *** the customer service rep at wags and whiskers they would contact the warehouse and get back to me, they did notI then called on Wednesday 1/asking for a refund and was told I have a tracking number for you but no info as it hasn't been scanned yetI stated this was not what I requested and if they could no