Wahl Clipper Corporation

They admitted that it is within the warranty time

We will be sending out a replacement unit on 4/11/along with a return label to have the defective unit returned to us Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We will be sending out a replacement unit on 4/11/17 along with a return label to have the defective unit returned to us.   Thank you [redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
Today I spoke with the customer and we both agreed to the repair of the 5 Star Razor Edger at no charge and to the replacement of the 5 Star Balding Clipper with a Designer at no charge.

Initial Business Response /* (1000, 6, 2015/09/01) */
The customer sent his product back to Sursource in CT. instead of to Wahl Clipper in IL. Suresource is sending his product back to customer. I left the customer a voice mail offering to send him new product with a return label to send his old...

product back when he receives it. I requested that he call me so we can be sure exactly which product he has.
Wahl Clipper
Initial Consumer Rebuttal /* (3000, 8, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hidden cam I had called to see the steps to send The shaver back and I got no response. So I emailed the company and I got no response. so then I sent the shaver back to the address it gives for the company and got no response for 2 months and that is when I contacted Revdex.com.then is the firßt time they responded.he asked me when they call where did I send a text to and I told them and they said they would get back to me and they didn't so I called again call me back and said about where I sent the Clippers and I told them I already told them that and I wrote it in the complaint. I haven't received the old clippers and I am not sending anything else. I will just take the loss but you can bet a whole lot of barbers in my city will stop buying from whal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

They admitted that it is within the warranty time.