Waikiki Beach Condominiums

From: Reservations [mailto:[email protected]] Sent: Tuesday, May 26, 10:AMTo: [redacted] ***Subject: [redacted] [redacted] did not stay in the condo or sleep on the bed in condo ***He picked up the slip and leftHe did not call anyone when he arrived.The next day the condo was vacant however we advised [redacted] we would like to speak with him He did not call or email our property and we never heard from him.When his reservation was booked on line we didn’t receive a phone number or email.He booked a standard condo however we assigned Mr [redacted] condo [redacted] a deluxe/Executive suite.We often upgrade our guests to deluxe condominiums if possible.Condo [redacted] is a large beautiful newly renovated condo with new kitchen/bath and marble countertops including all new appliances.It is used by our defense contracts and prior to [redacted] ’s reservation Mr [redacted] with [redacted] and Mitigation manager stayed in [redacted] Dec 8th until March He had a very comfortable stay and referred [redacted] to place the employees when they are in Hawaii on a job Assignment for ***.The guest who occupied [redacted] on April 30th advised it was the most comfortable bed and how she enjoyed her stay in this beautiful condominium.Scott Bunting occupied condo [redacted] from May to May 17th and is also referring his company to stay at our property[redacted] and [redacted] stayed in this condo from FEB to Sept 16.We have repeat guests due to our hospitality, good value and beautiful condos Each condominium includes a washer/dryer in suite and free parking is assigned There are no internet charges, resort fees or cleaning fees Our housekeeping and maintenance staff is on site and looks after the condos daily.The statements made by Mr [redacted] are not true and the information he gave is not possible The bed was still made and the condo was empty[redacted] has been refunded for Mr [redacted] ’s reservation, April 29-May Thank you, [redacted] Mahalo & Aloha Regards,Waikiki Beach Condominium Suites [redacted] ***[email protected] Free U.S., Canada310-377-or 310-375-CA & International310-375-Fax

Complaint: [redacted] I am rejecting this response because:It has no truth in itI arrived at the condo at 9pmThe office had gone home at 5pmA security guard gave me my keys and told me my room numberWe tried to sleep in the broken bedWe planned to try to get a different room in the morningWe were awakened at 2amSomething was crawling on usWe jumped out of bed and turned on the lightsA bed bug was crawling across one of the pillowsAnd cockroaches were on the wallsWe packed and got the hell out of there! I picked up the slip from the desk and wrote a note about the condition of the room and why we could no longer stayWe clipped it on the office door on the way outBefore leaving, we called [redacted] and asked for their helpThey called the condo but only got an answering machineThey did not help us find a place to stayWe drove around and stumbled upon a hotel.The next day we went to the condoThey would not let us inWe snuck in with a different guest and went to the officeThe lady in the office claimed to be a maid and did not know when the manager would returnLater that day, we called [redacted] againWe advised them that the condo was playing games with us.In order to become the beautiful condo that they claim to be, they would have to do the following: Paint all of the doors (to hide the black streaks), change out some of the door knobs (they are broken), put in new drapes (they are dirty and ripped), rip-out the carpet (it is filthy), put in a new bed (it hurts your back), and kill the bed bugs and cockroachesThe only statement that [redacted] made that was true, is that [redacted] has been refunded for my reservationI guess it's too hard for her to apologize for ruining our vacationAnd I don't like people calling me a liar.We have photos to baour claimsWe intend to post them everywhere we can think ofWe want to help people avoid the pain and suffering we had to go throughIt was like having a black cloud hanging over us for the entire trip Sincerely, [redacted]

From: Reservations [mailto:[email protected]] Sent: Tuesday, May 26, 10:AMTo: [redacted] ***Subject: [redacted] [redacted] did not stay in the condo or sleep on the bed in condo ***He picked up the slip and left He did not call anyone when he arrived.The next day the condo was vacant however we advised [redacted] we would like to speak with him He did not call or email our property and we never heard from him.When his reservation was booked on line we didn’t receive a phone number or email.He booked a standard condo however we assigned Mr [redacted] condo [redacted] a deluxe/Executive suite.We often upgrade our guests to deluxe condominiums if possible.Condo [redacted] is a large beautiful newly renovated condo with new kitchen/bath and marble countertops including all new appliances.It is used by our defense contracts and prior to [redacted] ’s reservation Mr [redacted] with [redacted] and Mitigation manager stayed in [redacted] Dec 8th until March He had a very comfortable stay and referred [redacted] to place the employees when they are in Hawaii on a job Assignment for ***.The guest who occupied [redacted] on April 30th advised it was the most comfortable bed and how she enjoyed her stay in this beautiful condominium.Scott Bunting occupied condo [redacted] from May to May 17th and is also referring his company to stay at our property[redacted] and [redacted] stayed in this condo from FEB to Sept 16.We have repeat guests due to our hospitality, good value and beautiful condos Each condominium includes a washer/dryer in suite and free parking is assigned There are no internet charges, resort fees or cleaning fees Our housekeeping and maintenance staff is on site and looks after the condos daily.The statements made by Mr [redacted] are not true and the information he gave is not possible The bed was still made and the condo was empty[redacted] has been refunded for Mr [redacted] ’s reservation, April 29-May Thank you, [redacted] Mahalo & Aloha Regards,Waikiki Beach Condominium Suites [redacted] ***[email protected] Free U.S., Canada310-377-or 310-375-CA & International310-375-Fax