Wailea Medical Center & Urgent Care LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have never received the check she claims was never cashedDespite many many atttempts, Rachel refuses to correspond with meShe does not return phone calls, nor emailsI have complained about nonpayment via phone, twice, leaving messages, via email, multiple times to her direct email, with no response, and also by making an appointment last week and offering proof of my claimShe declined to respond at allI was treated poorly the entire experience from doctor's treatment to billing errors to being IGNOREDThis office shows no apology, nor remorse, nor concern for following up with complaints that have been numerously madeI will accept a new check sent to me via certified mail Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have never received the check she claims was never cashedDespite many many atttempts, Rachel refuses to correspond with me She does not return phone calls, nor emails I have complained about nonpayment via phone, twice, leaving messages, via email, multiple times to her direct email, with no response, and also by making an appointment last week and offering proof of my claimShe declined to respond at all I was treated poorly the entire experience from doctor's treatment to billing errors to being IGNORED This office shows no apology, nor remorse, nor concern for following up with complaints that have been numerously made I will accept a new check sent to me via certified mail Sincerely, [redacted]

In response to complaint # ***:
Ms*** was refunded a co-payment of $on 11-23-She sent this payment (in our original check form) back to me with her letter dated 12-22-At the bottom of that letter patient states she is returning it and awaiting a check for the proper
amountThe proper amount was $26.04, not the $I let Ms*** know that I did research and tracked it back to the outside company that billed herI informed Ms*** that the check she returned to our office would be put in our mail that day, which I did myselfThe check has yet to be cashed and we have not received any return mail from her address she providedWe are happy to cancel that check and provide a new one for the same amount
I am unable to comment on any services provided about Medical Care due to our strict privacy policies
Thank you,
Rachel D**,
Office Manager
Wailea Medical Center and Urgent Care
*** *** *** *** ** *** *** *** *** *** ***

Complaint: [redacted]
I am rejecting this response because:I have never received the check she claims was never cashed. Despite many many atttempts, Rachel refuses to correspond with me. She does not return phone calls, nor emails. I have complained about nonpayment via phone, twice, leaving messages, via email, multiple times to her direct email, with no response, and also by making an appointment last week and offering proof of my claim. She declined to respond at all. I was treated poorly the entire experience from doctor's treatment to billing errors to being IGNORED. This office shows no apology, nor remorse, nor concern for following up with complaints that have been numerously made. I will accept a new check sent to me via certified mail. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have never received the check she claims was never cashed. Despite many many atttempts, Rachel refuses to correspond with me. 
She does not return phone calls, nor emails. 
I have complained about nonpayment via phone, twice, leaving messages, via email, multiple times to her direct email, with no response, and also by making an appointment last week and offering proof of my claim. She declined to respond at all. 
I was treated poorly the entire experience from doctor's treatment to billing errors to being IGNORED. 
This office shows no apology, nor remorse, nor concern for following up with complaints that have been numerously made. 
I will accept a new check sent to me via certified mail. 
Sincerely,
[redacted]

Aloha,
Just to clarify Ms. Kelly, Ms. [redacted]'s second check of $26.04 will be sent by certified mail in tomorrows mail 3-17-16. We will consider this matter closed on our end.
Thank you,
Rachel D**, M.A.
Office Manager
Wailea Medical Center and Urgent Care
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]