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Wake Forest Auto Spa, Inc.

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Reviews Wake Forest Auto Spa, Inc.

Wake Forest Auto Spa, Inc. Reviews (1)

I paid for a cleaning that I got poor service on and the business didn't care to provide a good resolution.11-21-15 at 4:30pm /////Desired SettlementRefund of the $28 I paid./////Business Response The Wake Forest Auto Spa which is a 13 year old family owned and opperated business always tries its best to give good customer service. When this customers issue was brought to our attention the customer was offered extra cleaning and he refused the service.This individual also engaged in aggressive and bullying behavior of my staff members. Which included a 17 year old female. He also aggressively attacked my business and family in social media over sand in his car. He is not the kind of customer any business would want. The Wake Forest Auto Spa is located at XXXXX Capital Blvd. Wake Forest Nc XXXXX. We offer Full Service car washing and custom detailing.Thank you to all my loyal customers that have made us a success for 13 years.[redacted]PresidentWake Forest Auto SpaConsumer Response The owner of this business is a liar. I never one time raised my voice, nor was I rude to anybody in their business. I posted the situation along with the dirt on a community [redacted] page to inform people in the area of the poor service that I received from this business. I never attacked anybody from the business in my [redacted] complaint but just specifically stated that I would not return to this business for service and advise others to be mindful so that they would not be ripped off by this business as well. Other people shared their bad experiences with this business too, and the family members and business owners of this business started attacking people on social media. Their car wash machine will scratch and damage your vehicle. I have noticed damage to my vehicle that wasn't there prior to taking it to them, and they will provide poor service. If you don't like being miss treated, they will lie about you and call you a bad customer. I have many screen captures of the comments this business has made on social media about this incident, so they can lie if they wish, but I have the evidence. Poor customer service is never the customers fault. I am a police officer and I handle business complaints on a regular basis so for this business to claim that I was rude to a 17-year-old employee is not only ludicrous but a complete and utter lie. This business owner claimed that he offered me additional cleaning, but that wasn't actually the case. I had to practically beg them to provide the service that I paid for and then he reluctantly and rudely asked me if I wanted them to re-vacuum my vehicle. After being treated rudely by the business owner and seeing the damage to the rear bumper of my vehicle, I did not dare to let them touch my vehicle for fear of further damage. I also have screen captures of additional complaints from customers who have stated that the employees of this business will steal things from your vehicle. When this was brought to the business owners attention over social media, they blamed the customers for things being stolen from the customers vehicles. Just because they've been in business for 13 years, as this owner likes to point out on a regular basis, doesn't make them an honest business.

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Description: Car Washes, Auto Detailers

Address: 12512 Capital Blvd, Wake Forest, North Carolina, United States, 27587-7487

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