Wake Forest Portrait Shoppe

Complaint[redacted] the owner of this portrait shoppe state he would refund our money and he has not done so.[redacted] Alexander To [redacted]@WakeForestPortraits.com 12/05/14 at 12:33 PM[redacted], On December 2nd at 11:19 AM, we spoke on three-way about you refunding my fiancé and I the deposit you were holding for us. Since there hasn't been a contract signed by either parties and the receipt was not signed by [redacted] or me ([redacted]'). You stated you would refund our deposit once you've booked our proposed wedding date and we agreed. I believe it is best if we set a deadline date for you to send us our refund of $1025.00. The $1025.00 is 1/3 of what we would have owed if your services were used. You also stated that you would be going to a bridal show in January so in fairness to you, I believe a good deadline date to refund our deposit would be no later then January 20th, 2015 by 11:59 PM. If you have any issues with this date and time please let us know as soon as possible. Please respond to the email as it will be held on record as a means of proof for trying to contact you for our refund.Thank you,[redacted]' [redacted]Reply Reply to All Forward Moreinfo To '[redacted]' 12/05/14 at 1:36 PM[redacted]',We appreciate your phone call on December 2nd. As agreed we will absolutely refund your wedding deposit if we can rebookyour wedding date. We feel confident that we can & will certainly doeverything in our means to do so. As we cannot predict when a potentialclient will reserve our services we cannot put a deadline on this. As Imentioned to [redacted], the January wedding show is a great opportunity for usto rebook your date. As a small business we work very hard & invest inadvertising to book dates 6mos-1year in advance. We will work diligently totry to rebook your date and keep our end of our agreement to refund you atthat time.Respectfully,[redacted]Wake Forest Portrait Shoppe1002 Durham Road #1000Wake Forest, North Carolina XXXXXXXX-XXX-XXXXwww.wakeforestportraits.com[redacted]@wakeforestportraits.comOr...⇄ MessageFrom: [redacted] mailto:[redacted]@yahoo.com Sent: Friday, December 5, XXXX X:XX AMTo: [redacted]@WakeForestPortraits.comSubject: Attn: [redacted], On December 2nd at 11:19 AM, we spoke on three-way about yourefunding my fiancé and I the deposit you were holding for us. Since therehasn't been a contract signed by either parties and the receipt was notsigned by [redacted] or me ([redacted]'). You stated you would refund our depositonce you've booked our proposed wedding date and we agreed. I believe it isbest if we set a deadline date for you to send us our refund of $1025.00.The $1025.00 is 1/3 of what we would have owed if your services were used.You also stated that you would be going to a bridal show in January so infairness to you, I believe a good deadline date to refund our deposit wouldbe no later than January 20th, 2015 by 11:59 PM. If you have any issues withthis date and time please let us know as soon as possible. Please respond tothe email as it will be held on record as a means of proof for trying tocontact you for our refund.Thank you,[redacted]' [redacted]Reply Reply to All Forward More[redacted] To info 12/05/14 at 5:03 PM[redacted],That will be just fine. Good luck with everything!Thank you,[redacted]' [redacted]Sent from my iPhone Show original messageReply Reply to All Forward More[redacted] To info Jan 7 at 11:11 AM[redacted],Hi! I hope all is well. I wanted to check with you to see if September 5, 2015 has been booked. The January bridal show has passed and we would like to move forward with getting our refund of $1025.00 as soon as possible. As we are still planning our wedding, we would like to use the refund owed to us on other things. I feel we have been very patient and allowed you time to book the weekend of September 5th... more email upon requestDesired SettlementWe would like the refund of $1025.00 provided to the Wake Forest Portrait shoppe. [redacted] stated that he would provide our refund and has not done so. I have called and emailed [redacted] without response.