Wake Robin Corp

The reason why the complaint was responded is because we have settled with the customer and the file is closed wit satisfactory for both sides

On march weather pro windows and doors signed a contract with mr *** to build three section bay window size x .when we came back after with our installer to take final and production measurements the customer tried to tell house that we have to build the bay
window from the floor up resulting in major reconstruction around the window opening as well the height will be much higher then inch as per contract .we left the customer to decide on his own which way he wants to go as far as deciding the bay window format.mean time days has gone and the customer starting demanding his money back and essentially breaking the contract that was signed between us we told the customer he has days by law grace period to change his mind .....but it is too late .we told the customer that we can build him the bay window as per contract but he doesn't accepts our point

Complaint: ***
I am rejecting this response because of the following
According to Weather Pro Window my request for refund was after days graceThant is not true and I think I need to be time specific in my complaint to disprove this claim It is true the contract was signed on March On April 4, at PM, Mr***, the installer came for measurement and was stopped because his understanding of the job to be done is totally different from what *** the salesman promised to and on the spot I called and left a message that am cancelling the project and stated the reason because *** didn’t pick up his phone On April 4, 8:PM I got a text message from *** that he has quit the job that I should contact office for refund.( I have the text message as proof. I wish I can scan ***’s text message and attached but don’t know how to thatStill available it as evidence) Since then the challenge of contacting Weather Pro Weather started. *** the salesman was the only contact person I met in my houseCan weather Pro window tell Revdex.com how did I know that *** has left the job days he came to my house if not because I am calling to cancel jobSince April 5, I was not able to contact the office through all phones Numbers provided on the invoice and was forced to visit their Edmonton office and there again I was told that I need to book an appointment on phoneI wasn’t even allowed to book an appointment in the officeIsn’t Very strange? It has to be through phone. Days later precisely on May 25, I visited the office again and dropped a letter. The receptionist acknowledged receipt of the letter by signingFind letter of acknowledgment attachedWeather Pro window never replied my letterI made 100% payment to Weather pro Window because of the offer I was given and later the weather Pro window is proposing what I could get for other installer for months payments I think the honourable thing for Weather Pro to do is to just return my chequeWe can still do business in the future Thank you all ***
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/25) */
Please provide your home telephone number so we can remove your telephone from our database forever thank you

Kindly state the number that you want us to remove from our data base and we will remove it manually for ever

as per our discussion on the phone with you we have a statement from our installer that he explained to you that it is not possible to install your windows from outside with brickmold as a result there is a credit owed to you for $for not having brick molds on

The reason why the complaint was responded is  because we have settled with the customer and  the file is closed wit satisfactory for both sides

Initial Business Response /* (1000, 5, 2015/08/11) */
kindly provide us your telephone number and we will remove your number from our call list
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As long as my...

number is removed I am satisfied. However supposedly my nber has been removed already SEVERAL times. Remover phone number [redacted]

Our position has not changed regarding the timing and the manner that the customer was  trying to cancel the contract .we have never received a notice of cancelation in writing with in the period required (10 days )as stated in the contract .at this point we would like to owner the contract and install the bay window according to the contract and nothing else .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/05/18) */
Hello [redacted]
Our office was in touch with you back and forth regarding booking a service date but our installer was not available because he was way.
He just got back from and we did your service on may 17th ,we know that it could...

have been done earlier but we needed to send the proper person to service the door.
It has been brought to my attention that we are to come back and replace a small plastic cover for the bottom swipe on your door .
As soon the part arrives we will contact you once again to book the replacement part service .
We did your service on may 17
Initial Consumer Rebuttal /* (2000, 7, 2016/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)