Wakefield Buick GMC Cadillac

I took my vehicle May 4, 2018. A few days later I was told the transmission was the problem. May 11, 2018 I gave A consent to find a transmission and install. The transmission arrived a week later, and after calling numerous times I'm given a reason the job is not complete due to staffing. I am constantly told that they have one mechanic. M mentioned the mechanic is constantly pulled away to do other jobs. If staffing was a problem they should have leaned to the side of caution and professionalism and denied the job. Chances are I would have a vehicle now. M said they would put it together Thursday May 25th and he would test drive the 26th. I went the 26th and was prepared to wait all day. That afternoon I paid and drove away. The problem was not solved. I returned the vehicle the Tuesday after Memorial Day. I have called several times and placed on eternal hold. Many times no one will pick up and I get the run around. June 8th I called and A finally picked up and I was told the mechanic would work on it next week. I was denied a loner. I need my vehicle to work. They have had my vehicle for 5 weeks and I have had to reject jobs because I don't have transportation. Wakefield's behavior is unacceptable and lack professionalism. It's obvious customer service is not a priority.

We had vehicle in for repairs, picked it up, and thought all was well. Started to notice increased gas consumption, and then a strong smell of gasoline. Upon checking, found the fuel lune hadn’t been secured properly and the line had a hole from rubbing. I called and was told they would make it right. After returning vehicle to garage, I received a call stating that the person that had repaired car had “retired two weeks ago.” Since they couldn’t confer with him, they would only cover half the cost of part and repair. They stated that perhaps we had somebody else work on it since, and it was their fault. The car hadn’t even needed an oil change since they worked on it....it hasn’t been very long.