Wal-Mart Stores

Initial Business Response / [redacted] (1000, 6, 2015/08/05) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services We have addressed this matter directly with the customer and sent their refund on 07/22/ We regret that the customer felt the need to file a complaint with the Revdex.comWe trust that the above explanation enables them to better understand our position on this matter

Complaint: [redacted] I am rejecting this response because: I need to see how the claim finalizesThe response that they have a skeleton crew, and they were too busy to discuss the situation is a poor replyI understand it was a truck issue, not controllable, but how the situation was handled, and the trouble it caused me with work, and the stress, and expense to me, due to how it was so poorly communicated means I can't allow this to be closed with the Revdex.com at this time Sincerely, [redacted]

In response to the above complaint, Olympia would like to present its sideOn 11/21/17, [redacted] emailed in to let us know that a glass top end table was damaged during his single-day moveThat same day, ***, our only customer service agent, responded to [redacted] letting him know that a claim will be filed as soon as prerequisite information is sent inThis includes: details about the damage, pictures of the damage, estimates for repair and receiptsOn December 9th, [redacted] emailed in a picture of the chipped glass and an estimate for repair, prepared by [redacted] Glass Company of Mokena, IL, in the amount of $Now that the claim was filed, we took time to review all the material presentedPer ICC law, Olympia Moving & Storage Mover’s Liability signed and dated by the shipper clearly states that the shipper chose to release goods to Olympia Moving & Storage for a Valuation Protection of $Per Pound Per ArticleUpon completion of our review, [redacted] reached out to let the [redacted] know that she believed the repair quote was too high, and as a courtesy, would shop around on their behalfA day later, [redacted] reached back out to let them know that she found a company that would repair the glass for half the cost [redacted] even found similar glass pieces listed for sale online at a fraction of repair costsFollowing this information, [redacted] made it known that per AMSA’s weight guide, Olympia is responsible for compensation of $This didn’t bode well with the [redacted] Instead, [redacted] , refused to continue conversation with [redacted] and asked to speak directly with the our President [redacted] had been travelling for the holidays, so I took it upon myself to talk with themOn a call with [redacted] , I was told the following: 1) I won’t take similar glass, similar glass wouldn’t go well with my living room set, and 2) we need to replace the end table no matter how much it costsOf course I apologized and reinforced minimum liabilityAs a gesture of good faith, we increased our offer eight-fold and offered $ [redacted] seemed to be interested in the offer, but following consultation with ***, they declinedThey felt it was in their best interest to seek the assistance of the Revdex.comI left the conversation on the following terms: $is the most we’d offer as a release for the damaged itemThis offer isn’t going away anytime soon and I’d be more than happy to issue the payment should you reconsider

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Over the past two-years, Olympia has witnessed a staggering increase in repeat and referred, by word-of-mouth, businessWe've been growing at record pace and truthfully enjoy assisting individuals and families relocate homesIt's a known fact that having all your personal belongings packed into a metal truck and moved as close as a block or as far as a coast-line is a stressful experienceWe take great pride knowing that we can ensure a stress-free experience During June of 2015, specifically the last week, a series of unfortunate events had unfoldedIt began with mechanical failures and escalated to a lack of personnelOlympia possess a fleet of sixteen trucks that are allocated specifically to local relocations; four of which had unplanned lift-gait failures and an additional three trucks which broke down and were beyond immediate repairOn June three full crews didn't show up to workWhether it was illness related, lack of energy, or any other personal reason, we were still out twelve employees [redacted] was, unfortunately, a client that we had to cancel onA call to Mr [redacted] was made describing the situation that unfolded before usWe reached out to [redacted] June 29, at 10:AMMarks estimated arrival window was 12:PM - 2:PMIt should be noted that Olympia explored countless possibilities starting at 5:AM that morning To make matters worse, one of our relocation consultants, [redacted] reached out to [redacted] when he resubmitted his information onlineMr [redacted] called Mrs [redacted] inquiring about her request for movers at 11:AMMrand Mrs [redacted] had gone on MovingCompanyReviews.com and submitted their information, which in turn went out to a handful of movers; us being one of themUnknowingly, the email went to [redacted] who then called and realized the significant error During the last week of June, Olympia suffered from a situation it had never before been inAfter cancelling on Mrand Mrs [redacted] , Olympia had to go on and cancel on multiple other individuals and familiesOlympia Moving was completely booked until July and was therefore not able to assist those cancelled on in the coming days If Mrand Mrs [redacted] are to ever consider using Olympia Moving in the future, we'd like to offer them 10% off a local move or 5% off a long distance move We're very sorry to the [redacted] 's and to any other clients we had to cancel on Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sadly, I do not buy Olympia's excuses what so ever as there are years of reviews where tmhey did they same thing to other families but the majority of those were interstate moves so my husband felt comfortable securing a contract with themOlympia can keep their pathetic 10% discount as I would never risk trying to use them again.ci would also like to point out they did not contact us to let us know WE contacted themI wish them all the best and hope that they hold themselves to higher standards than they currently doI will NEVER use them nor recommend them to others and strongly discourage anyone I know who might be interested in them

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Loss/Damage: It sounds like there has been a huge miscommunication about how to proceed after damages We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information in order to file a claim online and up to date no claim has been received The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint All the above can and must be compensated through the claims process as required by federal regulationsFor further assistance with filing claims the customer may contact CSI directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting CSIWe regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Delay Delivery: Per our Estimate and Bill of Lading governing this move, we have up to business days from our first available date to deliver the shipment Although we work very hard to meet our customer’s requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictableCustomer Service: We regret that the customer felt they sustained such unacceptable behavior from our staff The matter has been reported to management and addressed directly with the applicable departments We thank the customer for bringing the matter of their concerns to our attention as it helps our quality control department avoid such future complaints We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information on 12/01/in order to file a claim online and up to date no claim has been receivedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint All the above can and must be compensated through the claims process as required by federal regulations The customer has up to months from the date they were delivered to file their claim This is because you can only file one claim per move and everything you are going to include needs to be listed on that claim You cannot add items once the claim is filed However, with CSI being a green company, you can access your claim 24/and work on your claim, save, then return at your own convenience instead of having to do it all at once Since this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claim We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process For further assistance with filing claims the customer may contact CSI directly at 877-274-or via email at [email protected] Please provide Claim ID when contacting CSI.We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

We want our customer to know that we sincerely apologize for the chaos concerning the delivery As you can only imagine, there were many different people affected by the truck’s mechanical failure Tractor trailer routes are scheduled (to the best of our ability) and we cannot predict the uncontrollable situations which can and do occur Our weekend staff is a skeleton crewManagement (dispatch) was very, very busy trying to get the truck back on the road and attempting to reach out to our interlining agents and ask if they could alter some routes to incorporate the shipments which were interrupted when the truck broke down (help up out in this situation) We had no intention of “ignoring” our customer However, if we spent time on the phone speaking with those whose pickups and deliveries were affected by this inconvenience, we would not have time to speak to everyone all in one day, maybe not even two days We would have no answers for them until we had everything rescheduled and most of the kinks worked out Also, we would not have time to work on getting the shipments back on the road It is a difficult situation and we apologize for the lack of communication We simply had more than we could handle with this horrific situation It is not a very common occurrence for one of our trucks to break down We are unable to offer any monetary compensation to the customer until our claims company has reviewed all the customer’s support and the claim is analyzed Right now, the claim is in line to be reviewed in the order it was received We do go above and beyond for our customers and many times allow amounts beyond our legal liability depending on the circumstances of each case Management may very well determine that this is one of those cases, but we won’t know until the claim is finalized and CSI advises management the monetary amount determined as our legal liability Once we know that amount, it will be discussed Again, our most humble apologies to the customer for this terrible inconvenience We would never intentionally disrupt any of our customers’ lives in any way; work or otherwise We will do what we can to help rectify the situation through the claims process Thank you to our customer for their patience during this process

Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our servicesWe regret the customer had to sustain such unacceptable behavior of our foreman and/or crewOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by managementWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints Damages: We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information in order to file a claim online and up to date no claim has been receivedOnce the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by lawFor further assistance with filing claim the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.orgPlease provide Claim ID XXXXX when contacting CSI We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

[redacted] move was one that we had known would be a larger moveFor this reason, we had decided to send our largest straight-truck; a 26' moving vanIt was made known, in order to help save the client cost, we'd perform a 2nd trip, if needed, rather than send a 2nd truck and charge for it (a 2nd truck would also require an added man.) Fast forward, to day of the move: we had come back with men and yes, there was a billing error where the crew was charging for a man team instead a man team, but this was quickly correctedRegarding damages, Aanal did submit pictures outlining the minimal damageAs known, movers are to allow the client to file a claim and be reimbursed at $per pound per item at minimumAanal was not in favor of this and decided to, simply, pay us lessInstead of paying $2,Aanal told our company that she would pay $2,and that we can take it or leave itIn her favor we okay'ed her self-offered discount of $and told her that this clearly covers any any all claimsHad she paid her full balance and filed a claim, the amount would offered for settlement would have been lower than the settlement she offered us

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services Increase in price: The customer can include this overcharge complaint when they file their claim with CSI, our 3rd party claims companyThe customers can supply all their shipping documents and any substantiating evidence they may have to CSI and the adjuster who gets assigned to the claim will conduct an investigation into all the customer's complaintsIf we have inadvertently overcharged the customer we will refund any overages immediately; but this must only be determined through the claims process Loss/Damage: The customer states that they have experienced much loss and damageWe have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information on 10/06/in order to file a claim online and up to date no claim has been receivedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsNo compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSIYou may contact CSI directly for further assistance [redacted] or online at [redacted] .org We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Over the past two-years, Olympia has witnessed a staggering increase in repeat and referred, by word-of-mouth, businessWe've been growing at record pace and truthfully enjoy assisting individuals and families relocate homesIt's a known fact that having all your personal belongings packed into a metal truck and moved as close as a block or as far as a coast-line is a stressful experienceWe take great pride knowing that we can ensure a stress-free experienceDuring June of 2015, specifically the last week, a series of unfortunate events had unfoldedIt began with mechanical failures and escalated to a lack of personnelOlympia possess a fleet of sixteen trucks that are allocated specifically to local relocations; four of which had unplanned lift-gait failures and an additional three trucks which broke down and were beyond immediate repairOn June three full crews didn't show up to workWhether it was illness related, lack of energy, or any other personal reason, we were still out twelve employeesThis meant that the crews which were operating that day were picking up the slack as much as possibleWhen the previous moves prematurely filled the truck, the customer was, unfortunately, a client that we had to cancel onA call to the customer was made describing the situation that unfolded before usDuring the last week of June, Olympia suffered from a situation it had never before been inAfter cancelling on the customer, Olympia had to go on and cancel on multiple other individuals and familiesOlympia Moving was completely booked until July and was therefore not able to assist those cancelled on in the coming daysIf the customer would ever consider using Olympia Moving in the future, we'd like to offer them 10% off a local move or 5% off a long distance moveWe're very sorry to this customer and to any other clients we had to cancel on