Wal Mart

On January 25, the property manager at *** *** *** ***o, In dispatched Trevino's Auto to remove vehicles off his business propertyHe repeatedly said that the same vehicles kept on parking on the propertyHe stated he had warned the vehicle owners verbally and
had put notices on their vehicles not to park thereThere are designated areas for the South Shore train riders to park their cars, this business parking lot is not one of themMrTrevino explained numerous times what the procedure was to the customer and all her questions were answeredThe customer came in onJanuary 26, to pick up her vehicleMrTrevino again explained to her the charges, she yelled and started name calling MrTrevinoShe paid the bill, MrTrevino marked invoice paid and asked her to sign invoice which she refused to doThe customer called the police and they explained to her that it was a civil matterThe customer wanted to inspect vehicle, but customers are not allowed on the property due to insurance purposesThe officer then suggested for vehicle to be pulled out to resolve matterShe then signed invoice and took vehicleNote: All impound lots are cash only

Initial Business Response /* (1000, 8, 2015/08/27) */
Contact Name and Title: Edward ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
On 8/2/the property owner dispatched ***'s to tow a vehicle off their propertyThe basic fees are $& $a day when there is
keys with carWe did not have keys to the carWe did have to winch the car because of the way it was park, in which we charged $The office is closed on sundays, but the drivers are available 24/Signs there were posted by property owner
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sign doesn't have hours..if I called to release my car a hour after its been towed I should be able to get my vehicle..not fair that I had to pay storage fees for two days when I attempted to release my car the same dayOn top of the sign says dollar storage fees...I was charged dollars! I'm not happy and it wasn't proper business like