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Walden Pond Apartment Homes Reviews (2)

Review: I was a PERFECT resident at Walden Pond apartment homes in lynchbur, VA from 12/12-12/13.

Never filed any complaint or had a complaint against me, paid every single bill, fee, and rent on time or earlier.

Have never met another person as organized or with the level of tidiness and cleanliness as myself.

Kept, maintained, and left apartment in perfect condition, actually better than the shape it was in before I rented it myself.

My father and I patched old holes that the management had done a horrible job of fixing and even corrected my old holes in the wall from moving, despite not having to due to the size and amount of them as per the contract and lease.

We also fixed a fault wooden liner in the bathroom under the sink cabinet.

I paid very excessive fees, costs, and non refundable sure depositsm, holding fees and etc to have this apartment and with the pet rent totaling in a near 400 dollar fee with depossits on top of 15.00 monthly pet rent fee.

I recieved over 2 months after moving out, a bill for almost 200 dollars. They claimed the carpet had pet urine damage or so they claimed and that my fees costs and sure depoists for this were not enough because of the expensive carpet cleaner they used and charged me with.

Now this is DESPITE the nonrefundable inittial deposit for post evacuation carpet cleanings of 150 dollars, and all pet fees and deposists.

I was very upset and believed this was unfair and taken adavantage of myself. I complained and disputer this claim with the property manager whom I know personally.

After much debate about "policy" and other terms, they reduced it to around 80 dollar or so because they facotred in they "carpet time depreciation"......are you serious???

they were obviously had no extra money to make off of me being a perfect tenant and decided to twist whatever weak paper work they could in their favor to make some exit money off of me being aperfect resident.

I find this to be unnacceptable although I paid the fee to get the process over with and the headache. it was not worth dealing with any further and obviously not a matter worth involving the legal system.

I was treated unfairly and based on no facts that they could show me that my actual apartment had any phsycial damage done to it. My cat is old mature and very well trained and has never urinated outside of his litter box.

Although ofcourse they claim they were "black light photos"....

ofcourse.Desired Settlement: I want a full apology from the complex for their unethical and unfair way of doing business and how they treat former perfect residents. this disgusts me and makes me frown upon amercia for the businesses that take advantage of foregin and low income people.

Business

Response:

I have reviewed the documentation for your file and the damages that you are disputing. After the initial inspection of the carpet, pet odor was noted due to a urine smell. The carpet was inspected and subsequently, the carpet was found to have a strong odor. A portion of the carpet was pulled back and we do have a picture on file that shows discolored circular stains on the back of the carpet and they smelled of urine. We use a reputable vendor to clean and restore our carpets. The carpet restoration company documented and confirmed the damages and noted that there was “heavy feline urine odor.” I have attached the invoice for your records. They confirmed the damages and subsequently the carpet was treated and restored.

The total charges to clean and restore the carpet were $280. There was also a $2.75 charge for underpayment of gas. The full $100 refurbishment fee that you paid before moving in was applied to your charges. There was a $5 error in billing (in your favor) when the original statement was sent to you for $177.75.

Typically, the $100 refurbishment fee is applied to standard painting and carpet cleaning charges. We allowed the full $100 to go towards carpet restoration and ultimately, we paid for the painting of the apartment and did not charge that back to you.

After communicating with the Property Manager, in an effort to work with you, he deducted additional charges from the invoice due to the age of the carpet. The final charge was $97.75 ($2.75 for gas and $95 for carpet). Walden Pond paid $280 for the carpet restoration and additional money to paint the apartment. Ultimately, I do think that we have been fair in the assessment of the damages and worked toward a fair resolution.

Please feel free to contact me if you have any additional concerns or would like to discuss the charges in more detail.

Sincerely,

Regional Property Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted]I still do not believe "fair" is the word to describe it.

I was flat out and openly told before moving in I needed to wait a day or so for a major carpet cleaning because the PREVIOUS owners had a dog that, as I was told, "peed everywhere" before I moved in the apartment myself. Im sure you guys have "experts" at distinguishing the differences in pet urine odor scent and all; but I beg to differ that you could in any way actually prove the urine was from a feline, let alone mine, and from my actual leasing period.

Also the deduction for "carpet depreciation" , although odd and appreciated, just makes the issue seem more ridiculous. this should have been done from the get-go, not after I complained and made it aware. it is very clear they were just trying to get as much out of the situation to not come up too much in "the red"

also, any picture you claim to have does not mean 1, that it is real and from my actual apartment or current, and 2, that it was indeed a "pet urine" stain. the claims from the past of the employees or cleaning business after the fact do not make it a certifiable fact that that is true or accurate...... although I am aware nothing is going to come from this and your company would never actually stoop "so low" as to admit fault, let alone apologize to a resident for unethical business procedures.

my purpose was to, at the very least, make this publicly aware as possible, and inform the Revdex.com.

perhaps you, being the Regional Property Manager, should rethink your business ethics and think slightly less about money and slightly more about the person you and your employees are and how they treat good, paying customers. You're the one who has to live with yourself in the end; and if selling out your values and business ethics is worth some extra cash in your pocket, so be it.

Goodbye.

Review: I have been living in Walden Pond Apartment ([redacted]) for past 3 since June 2012. On 10/20/2015 at 1.30 am the apartment complex caught fire and we all had to be evacuated. I lost most of my property in the fire and had basically no place to go. The apartment complex told us that they would provide all the residents with accommodation. By late afternoon of 10/20/2015, I had not heard back from the Walden Pond Management so I contacted them. I was told my Walden Pond Management ([redacted] and [redacted]) that since fire started from my apartment, they will not provide me with any sort of accommodation like they did for other residents and they are holding me responsible for the fire. The preliminary report from Fire Marshal had indicated that the fire was accidental with cause of fire not known. The Fire Marshal did not rule out human error but did not blame me or any resident for negligence or bad intent.

I brought this up to the Walden Pond Apartment. I told the management that even before Fire Marshal's report comes out and also with preliminary indication that there was no negligence or bad intent how could they do this. That too especially with in 24 hours of fire where I am down to a set of clothes, nothing left on me and mentally not in state to do anything. They also said once the insurance and Fire Marshal's report comes out and even if it rules it an accident they will legally try to evict me from the property. Although they will not take me to court for money but it will show up on my future resident referrals that I was responsible for fire and was evicted.

Legally they can not evict me from the property. I talked to Fire Marshal and he said his report does not blame any one and has ruled the fire as an accident. I am very disappointed by Walden Pond management's handling of this situation and their lack of professionalism. When I told them that what they are doing is not lawful and/or ethical and I need to talk to their attorney to tell me under what law they are denying me of my tenants rights, I was told that their attorney is not a resource for me and I could not talk to him.

The sheer lack of knowledge of law and ethical business practice on the Walden Management's Staff makes it very hard to deal with them and discuss any issues. I am still surprised that with in 24 hours of barely escaping a near death situation and being on the street, the Walden Pond Management decided to come after me despite no indication of my fault or negligence.

I had to scramble and find a new place within a day which has higher rent and had to go through all the inconvenience.Desired Settlement: I want the following outcomes from Walden Pond Management:

1) Provide me with financial compensation that would equal to providing me accommodation for the time other tenants in the same complex were provided accommodation for.

2) Provide me with financial compensation for any other facilities that other displaced tenants in same complex with fire were provided.

3) Reimburse me prorated rent for rest of the month (10/20/2015-10/31/2015).

4) Terminate my lease with no negative referrals or eviction.

5) Provide me with a written apology letter that indicates that their staff mishandled this situation and I was treated wrongly during the situation.

Business

Response:

Good Afternoon [redacted],

Per my previous conversation with you, we are waiting for the final reports from the [redacted] Fire Department and the Cause and Origin Investigator. After we have the final reports regarding the fire that occurred on your balcony, we will then make a decision regarding how we plan to proceed with your residency at Walden Pond. It is my hope that we will have the final information this week, so that we may move forward with our decision. At this time, I am unable to meet your requests for the desired settlement. I will be in touch with you just as soon as we have more information.

Sincerely,

Regional Property Manager

HHHunt

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The business (HH Hunt Management) does not provide me with any explanation on why I am being treated differently than other residents in the same building before the final report from Fire Marshal's office. The preliminary report clearly indicates that 'the fire was accidental with cause unknown with possibility of human error'. The report has not pointed towards negligence or bad intent from me or any other resident. At this point HH Hunt management has already made a judgement that I am guilty until proven innocent. This is highly unethical business practice especially when the resident himself is victim of the fire ]

Regards,

Business

Response:

Good Afternoon [redacted],Per our phone conversation, the Cause and Origin Report will not be released by the Insurance Company until they complete their investigation. A representative from the Insurance Company should be in touch with you to discuss the situation further. Thank you,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[It provides no resolution at all. I was not provided accomodation after fire like other residents. The HH Hunt managenent owes me rest of the rent for rest of the month. That also forced me to sign a new lease at a place urgently. I did not have luxury of chosing my own apartment as HH Hunt told me they would give me a resident referral of 'evicted'. They owe me buyout of my current lease too.Finally, they also owe me compensation of total amount that is equivalent of what was provided to other residents in alternate accomodations.]

Regards,

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Description: APARTMENTS

Address: 300-E Weeping Willow Drive, Lynchburg, Virginia, United States, 24502

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