Waldin Jewelers

Bracelet issues I bought a bracelet for my girlfriend for our anniversary on 7-3-Our anniversary isn't until 8-so obviously I'm not going to give it to her until the day ofWhen I gave it to her it was too big, we took it back to get it resized on 9-2-There were links that had rubys and links that were used to extend itWhen we got it back there were only rubys and still extend links but they moved one to the other sideInstead of being in a row it was then one on the opposite sideof the links were bent and twisted And also one of the rubys had a scratch in itWe did notice until we got back to the car and we had other places to be so I couldn't go back inWe took it back a week later and explained the situation and the guy we talked to didn't understand us at all and was saying all rubys have flaws and he could show us diamonds that have cracks in themWell why would you be selling stones that have flaws in the first placewe explained that it wa

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Bracelet issues
I bought a bracelet for my girlfriend for our anniversary on 7-3-Our anniversary isn't until 8-so obviously I'm not going to give it to her until the day ofWhen I gave it to her it was too big, we took it back to get it resized on 9-2-There were links that had rubys and links that were used to extend itWhen we got it back there were only rubys and still extend links but they moved one to the other sideInstead of being in a row it was then one on the opposite sideof the links were bent and twisted And also one of the rubys had a scratch in itWe did notice until we got back to the car and we had other places to be so I couldn't go back inWe took it back a week later and explained the situation and the guy we talked to didn't understand us at all and was saying all rubys have flaws and he could show us diamonds that have cracks in themWell why would you be selling stones that have flaws in the first placewe explained that it wa

This letter is for resolving the matter with the customer for her satisfaction.We have called the customer to resolve complaint.  We informed here that we will pay $19 what she has paid for battery.  If she wants to change the scratch back of the watch we want estimate letter from the...

watch repairer and we will pay for it.We waited for her reply from August 10th, as we called her on that day but still we have not received any call from her.  As there is only two or three minor scratch as if you open any metal back which happens.  Which is invisible, might be from previous opening which we have not noticed before putting batter in it.Still we try to resolve it and she did not called ups uptil today.  she did not called us before putting compolaints.Even she put bad review online for our store for $19. which affect our business..Please inform us for that and we will try to resolve the matter.You can reach us on ###-###-####-tel                               ###-###-####-fax                               [redacted].comThanking you,Waldin Jewelers