Waldorf Excavating

Again I deeply apologize for this inconvenienceI have been in contact with with our dispatcher, we will have this container removed by 1:00pm Tuesday 8/18/Please let us know if you have any additional questions or concerns

Dear Mr [redacted] ,I greatly apologize for the confusion you encountered while working with our companyI guarantee you we take deep pride in our work and to make sure we service our customers to the best of our ability.We have delivered a yd container to your place of residence on Wednesday, Aug and we will remove both containers by the morning of Friday, Aug14thWe will also be issuing you a refund of $and only charging you for the originally quoted price.If you have any additional questions or concerns please feel free to reach out to our office, ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I'm still waiting on the other $refunded that I requested since I got the runaround for over a month Regards, [redacted]

November 16th, Account#*** *** *** *** *** **
*** ** *** Revdex.com COMPLAINT #*** Dear *** ***: We have received your letter electronically regarding the complaint from *** *** about their refund checkTheir $refund check was cut
9/05/2017, but we were notified by *** that she never received itWe researched the check and found that it never cleared our bankDue to this, we issued a stop payment on this check and requested that a new check be cutThis was done 11/08/2017, so Ms*** should receive this check within a couple of weeksIf you need anything further, please feel free to call or e-mail meThanks! Sincerely, Cassia *** Customer Service Manager Advanced Disposal Services Solid Waste Midwest, LLC ** *** ***
*** ** *** ***

September 18th, 2017 Revdex.com COMPLAINT #***
Dear *** ***: We have received your letter electronically regarding the complaint from *** & *** *** about their service issuesI am only seeing record that they have reported a miss 3x’s in the last years that they have had service with usIf there have been more misses than that, we don’t show record of receiving a phone call about it. Normally we don’t credit a customer for a miss if they are an every other week customerThis is because we will service them in their off week to make up for that miss and then again on their next scheduled service day This account was suspended due to non-payment 10/07/due to an outstanding balanceWhen their account was shut off they owed for services that were billed for 7/31/15, 8/31/15, and 9/30/17, and their last payment that was made was 7/23/There is no record of any phone conversations between 7/23/when their payment was made and 10/26/when next payment was made and their account was reinstatedWe do charge a $reinstate fee to reinstate services due to non-payment I show on record that *** called 9/08/to let us know that they were missed 9/06/They were then serviced on their off week 9/13/to make up for that, and they will be serviced again this week 9/20/on their regularly scheduled service day. We have agreed to credit *** & *** month for service issues which is $If they wish to terminate their current contract, they will be required to pay liquidated damages We do apologize for any inconvenience that any of their misses may have caused them, but we do not anticipate any more issues with this location in the future If you need anything further, please feel free to call or e-mail meThanks! Sincerely, Cassia R*** Customer Service Manager Advanced Disposal Services Solid Waste Midwest, LLC PO Box Macon, MO *** INTREPID RD PO BOX 247 MACON, MO 63552 Tel ###-###-#### Fax ###-###-#### AdvancedDisposal.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As of 11:47am, we still have a dumpster in our drivewayOne was picked up, the other was notI appreciate the business cooperating so farBut the driveway, as stated before, needs to be clear for a party on Sunday.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: If a check was written on Nov 8, why do I not have it? I have been told a check was in the mail before. Do I need to wait until Nov (weeks from company's response)to start this process all over again? My service was discontinued at the end of August. I have called the company times - getting various responses but no satisfaction. I feel they are trying to wear me down.Most people would have given up by now, which is what I believe they want. A person should not have to argue and plead to get what is due them
Regards,
*** ***

Our trash pickup was due on Wednesday 9-but due to the holiday it was on 9-My wife called in on the 8th and they agreed they had missed it and would get out to pick it upAs of this morning 9-they still have not showed up

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did speak with the General Manager for my area last week and he seemed to be sincere I now know how to contact him in the event that I have any other issues The company can was delivered to my house on Tuesday 10/31/ I hated to go this route, but I am extremely please with the outcome. Thank you
Regards,
*** ***

I really want to apologize for the inconvenience that you have experiencedYou should be receiving a refund check of $in the next couple weeks, we are unable to credit your credit card back directly.Please let us know if you have any additional questions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It has been weeks since I was called and informed that I was going to get a refund of the $I still have not received this supposed refund or an acknowledgement that the check was even sentAnd it has been over a month of getting the run-around from this companyIt seems they just want to tell me something to shut me up and then don't go through with what they told me beforeI am now requesting a full refund ($295) of what I paid to this companySince they don't seem to care about my business and keeping their word, I hope they will at least give me a refund so I can take my business to a company that will appreciate my business.
Regards,
*** ***

October 30th, 2017       Account#[redacted]   Revdex.com COMPLAINT #[redacted]     Dear [redacted]:     We have received your letter electronically regarding the complaint from [redacted] about their issues with their...

trash can. Per a conversation that [redacted] had with our General Manager, we will be delivering a 65-gallon cart soon for them to use. We will also be lowering their monthly rate to $17.00 plus fuel and environmental fees plus an Admin Fee.   If you need anything further, please feel free to call or e-mail me. Thanks!       Sincerely, Cassia [redacted] Customer Service Manager Advanced Disposal Services Solid Waste Midwest, LLC PO Box 247 Macon, MO 63552 [redacted]

Again I deeply apologize for this inconvenience. I have been in contact with with our dispatcher, we will have this container removed by 1:00pm Tuesday 8/18/2015. Please let us know if you have any additional questions or concerns.

Mr. [redacted],I apologize for the delay, I should have explained better in the beginning; it does take a few weeks to process a check from our system. I do show that a check was cut on 8/31/15 for your refund of $95.Please let us know if you have any additional questions or concerns.Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Have not received the $95 refund like promised. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I'm still waiting on the other $200 refunded that I requested since I got the runaround for over a month. 
Regards,
[redacted]

Dear Mr. [redacted],I greatly apologize for the confusion you encountered while working with our company. I guarantee you we take deep pride in our work and to make sure we service our customers to the best of our ability.We have delivered a 12 yd container to your place of residence on...

Wednesday, Aug 12 and we will remove both containers by the morning of Friday, Aug. 14th. We will also be issuing you a refund of $95 and only charging you for the originally quoted price.If you have any additional questions or concerns please feel free to reach out to our office, ###-###-####.