Waldorf Honda

May 28, 2015Revdex.comWith regards to the complaint filed by [redacted] I will provide [redacted] with floor mats for her [redacted] ***I have tried to contact [redacted] , however the phone has been disconnectedI have sent her an Email asking her to contact me and I will make arrangements to get her the floor mats.SincerelyBob GUsed Car Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although MrM [redacted] did contact me on the day of this complaint, he did not help me to resolve the issues of the complaintI had already had to take a half day off work to go to the MVA myself and file the correct paperworkIn fact, they had also overcharged me for my tagsThey charged $100+ (for which I received a refund check when they couldn't process my tags) for an application that cost me $at the MVAWhy was I charged so much to begin with? MrM [redacted] called me the day after I left a message informing him of his employee's remarks after he had heard about a Facebook post that I put on their pageHis solution was to work solely with him (which is fine) but doesn't address the disrespect of his sales manager Mike C [redacted] He was disrespectful to me and my family on more than one occasion even though he was the one who made the error! Although the issue has been resolved (via MVA), the Honda dealership was nothing but a headacheI would not recommend Waldorf Honda, ***, or [redacted] to anyone that I knowI believe that Mike C [redacted] has no business working in customer service or working with the public in generalIf MrM [redacted] continues to employ such workers, he will have to deal with the consequences of their actions I would accept an apology in writing from Mike C [redacted] to close this matter Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We were only satisfied at closing because the explanation for the increase in price was explained away Once we realized what the dealership had done with OUR $per vehicle we became completely dissatisfied This was a very sneaky, shady and underhanded way of changing the deal and we don't want anyone else to go through this same situation Honda needs to advertise all incentives and explain them so that everyone who enters their dealerships is afforded the opportunity to make an informed decision with all the cards on the table before buying a vehicle The $was NEVER discussed at anytime during the process of making a deal This only came up at financing and as I said in my complaint it was quickly explained away Had we been afforded this opportunity we most likely would have split the difference with the dealership ($per vehicle) and if accepted we would have been satisfied that we had gotten a GOOD deal If not we would have most likely left and gone to other dealerships We were not in dire need of a vehicle and had time to shop elsewhere The only offer made to us was a free first service and car wash, no offer of money was made during my first and only conversation with MrM*** The offer of $250, an oil change and car wash would be acceptable if it were for EACH vehicle We both purchased vehicles and feel that each of us were denied the opportunity to use OUR $flex cash during the bargaining process therefore we should each be afforded the same resolution to this complaint ($per vehicle, oil change and car wash) Regards, [redacted] ***

April 10, 2015Dear *** ***,On the day of filing this complaint, I reached *** *** and helped work thru her stated issuesIt is my belief that this dispute has been resolvedI have made a follow up call to our clientShe has been made whole and will work directly with me on any
future businessIf any other needs or concerns arise I will personally assist *** ***All staff members involved in this transaction have been made aware of their shortcomings and have been disciplined accordinglyIt is our continued desire to provide top notch customer service to all of our guests.Sincerely,Danny M

Dear *** ***,
Waldorf Honda agreed to a settlement in regards to this caseThe agreed settlement was to include a check for $for both *** *** and *** *** and at no charge to both of them we agreed to provide their first oil change and a car wash for each vehicleUpon further review it appears that neither *** *** nor *** *** have cashed their checks nor have they come in to receive their oil changes or car washesSince it has been six months since the checks were issued and mailed, I can reissue the checks and either hold them here for pick up or mail them out againIt was always are intention to resolve this issue with the settlement offerPlease let me know if *** *** wants me to mail out the checks or hold them for pick upSincerely,Alicia H
Controller

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 28, 2015Revdex.comWith regards to the complaint filed by [redacted]. I will provide [redacted] with floor mats for her 2011 [redacted]. I have tried to contact [redacted], however the phone has been disconnected. I have sent her an Email asking her to contact me and I will make...

arrangements to get her the floor mats.SincerelyBob GUsed Car Director

May 28, 2015Revdex.com
With regards to the complaint filed by [redacted]. I will provide [redacted] with floor mats for her 2011 [redacted]. I have tried to contact [redacted], however the phone has been disconnected. I have sent her an Email asking her to contact me and...

I will make arrangements to get her the floor mats.SincerelyBob G
Used Car Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Although Mr. M[redacted] did contact me on the day of this complaint, he did not help me to resolve the issues of the complaint. I had already had to take a half day off work to go to the MVA myself and file the correct paperwork. In fact, they had also overcharged me for my tags. They charged $100+ (for which I received a refund check when they couldn't process my tags) for an application that cost me $10 at the MVA. Why was I charged so much to begin with?
Mr. M[redacted] called me the day after I left a message informing him of his employee's remarks after he had heard about a Facebook post that I put on their page. His solution was to work solely with him (which is fine) but doesn't address the disrespect of his sales manager Mike C[redacted] He was disrespectful to me and my family on more than one occasion even though he was the one who made the error! 
Although the issue has been resolved (via MVA), the Honda dealership was nothing but a headache. I would not recommend Waldorf Honda, [redacted], or [redacted] to anyone that I know. I believe that Mike C[redacted] has no business working in customer service or working with the public in general. If Mr. M[redacted] continues to employ such workers, he will have to deal with the consequences of their actions. 
I would accept an apology in writing from Mike C[redacted] to close this matter.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
      We were only satisfied at closing because the explanation for the increase in price was explained away.  Once we realized what the dealership had done with OUR $500 per vehicle we became completely dissatisfied.  This was a very sneaky, shady and underhanded way of changing the deal and we don't want anyone else to go through this same situation.  Honda needs to advertise all incentives and explain them so that everyone who enters their dealerships is afforded the opportunity to make an informed decision with all the cards on the table before buying a vehicle.  The $500 was NEVER discussed at anytime during the process of making a deal.  This only came up at financing and as I said in my complaint it was quickly explained away.  Had we been afforded this opportunity we most likely would have split the difference with the dealership ($250 per vehicle) and if accepted we would have been satisfied that we had gotten a GOOD deal.  If not we would have most likely left and gone to other dealerships.  We were not in dire need of a vehicle and had time to shop elsewhere.
     The only offer made to us was a free first service and car wash,  no offer of money was made during my first and only conversation with Mr. M[redacted].  The offer of $250, an oil change and car wash would be acceptable if it were for EACH vehicle.  We both purchased vehicles and feel that each of us were denied the opportunity to use OUR $500 flex cash during the bargaining process therefore we should each be afforded the same resolution to this complaint.  ($250 per vehicle, oil change and car wash).    Regards,[redacted]

Dear [redacted];I am writing you in response to complaint ID [redacted]. I had a discussion with [redacted] in reference to the $500.00 flex cash advance. These funds are used at the discretion of the dealer and are limited in use. We quoted him a very aggressive price utilizing all of...

the funds at our disposal, including the maximum allowable amount of flex cash, $500.00. If he would have qualified for other programs, such as, Military, or Recent College grad, they too would have been processed in the same professional manner. The $500.00 was never used to “our” benefit. Instead, it was used to help get the great low transaction price agreed upon. No benefit was received by the dealer.Regardless of side in the matter, [redacted] and his fiancé are customers of ours and we want happy satisfied customers to promote our business. As mentioned in his letter, I did offer some “make goods.” They were very satisfied at delivery, so much so that they bought two vehicles. I’m sorry the situation has since changed. For the sake of satisfying our customers, I am willing to refund the couple $250.00 and give each an oil change and hand carwash.We strive to keep every customer completely satisfied.Sincerely,Daniel M.
Vice President/General Manager Waldorf Honda

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We never received any checks.  Not sure where they were sent?   Please send new checks to my address.  [redacted]  Mechanicsville MD [redacted].  Also we never received any type of coupon for vehicle service.
Regards,
[redacted]

Waldorf Honda is the worst car dealership to ever deal with I have been trying to get my car tags and information on when they will be finished or when will it be completed and the information it is still just lying on someone's desk I called this morning which is Novembr 21st to speak with the sales manager and the guy named John got on and refused to give his last name I'm sorry so sorry that I purchased this car from that dealership it's a Toyota RAV4 2015 when I asked this morning about my tags they said the check for $20,902.86 they wanted to know if the check has a lien on it what does that mean ??? This was a Bank check somebody is not doing their job I want to return this car and get my money back ASAP.I have had nothing but a hassle from this dealership. If a resolution is not resolve(return of the vehicle and refund) I will be calling the T.V. station seven on your side for a resolution.