Waldron Electric Heating & Cooling LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI standby my original complaint made January 27, relating to questionable business practice of Waldron ElectricI don't know what was more inflated, Waldron's fee or his response to the complaintNot at any time did I feel Waldron was concerned about the safety of my family or propertyIf they did, they would never have left my house in an unsafe conditionThe only reason they came back was to put the electric meter back because they knew that it was illegal for them to remove it in the first place(I have photographs for proof)When I did speak to Waldron Electric over the phone, it was Waldron's bullying tactics and lack of professionalism in a time of crisis that led to a heated conversationIt is my opinion that anyone disagreeing with Waldron Electric is "Combative" and "A Bad Customer" in their eyesI have never felt more threatened and coerced as I did that night.In closing, the Revdex.com need only review the amount and type of complaints about Waldron Electric and their less than honest business practice and come to the same conclusionANY reputable Electrician in the Pennsylvania area code or will be able to substantiate this as fact Regards, [redacted] ***

Customer was told of terms and conditions prior to arrival of any trip fees and estimates for any possible diagnostics and repairs and the contact bears the customer's initial's and full signatures next to these statements on the contract{Please see his initials and full signature of the terms and
conditions and the statement that he agrees he was told over the phone prior to arrival.He calls on a Sunday night near PM complaining his year old breaker box is burning and on fire and he needs service immediately.We arrived in a snow storm; we explained terms and costs need to do a diagnosticCustomer started being difficult from the gate trying to dictate how we should do our testing and how we should do our job. He finally agreed to cooperate after several times explaining to him that we cannot just guess what the problem isWe must be paid for our time to diagnose what the problems are to come up with a reasonable solution.Diagnostics are legitimate charges in many trades to "find and examine" trouble areas and problemsYour doctor charges diagnostic testing when they require blood work, your car dealership requires diagnostics to be ran on your vehicle to find out what's wrong with your car, and any other professional who must seek out problems also call testing, diagnostics, therefore, they are real and legitimate chargesCustomer made a statement in his complaint that "other reputable electricians don't know what diagnostics are or never heard of such thing" but he does not support his claims with any documentation whom they are and how there legitimate"As a professional in this field any legitimate electricalcontractor that specializes in repair work should know what a diagnostic procedure is.The customer agreed to the trip fee and diagnostics and we dismantled and examined his amp panel and feeder lines.After diagnosing the problem, our technician showed the customer the water damage that had destroyed the main breaker, the buss bars, miscbreakers and specifically a amp circuit breaker that actually crumbled upon removing it from the water infiltrated panelThe outside line that was severely deteriorated letting water in the panelAfter the diagnostic we explained to him the life expectancy of his electrical panel, service line and up to the weather head has expired and gave him pricing options that he did not like and he became combative andargumentativeHe just didn't seem to trust anyone, that type of person, but when your electrical equipment's from 1960, what would one really expect?He asked if it was safe to leave the panel in that condition or could it start a fire? Well, it was already sparking and smoking as he proclaimed in his initial telephone call as well as arching, so of course it could cause a fire, he didn't need us to tell him thatWe told him it's unsafeEither replace it or shut it off or run the risk of properly lossHe just didn't like hearing the truth.No one said they would dieHe is exaggeratingOne with pure common sense would leave the home if they knew there was a fire risk with smoke, or take some action to prevent serious bodily injury or death; it would make no sense to sit in the house if it caught fireWe advised him either fix It or call the fire department or power company and they would disconnect the power from outside or we could mitigate the burning panel from the inside for a small charge.The customer didn't like the price, tried to get us to do all this work in the snow and freezing tempatures on a Sunday night for a ridiculous price he wanted it for.We told him we have set prices and the prices quoted are what we charge to do the job or he can call the power company and shut it off so he does not risk a fire.He became threating to my employee, refused to let my employee put the panelCover back on the panel and reassemble the breakers, and put it back as initially found.He also prevented my employee in taking preliminary safely steps to put the electrical meter back in the meter socket and cover the exposed volts and cover the volt burning breaker boxHe violently kicked my employee out of the house because the customer did not agree with the emergency pricing in a storm on a Sunday.My technician called me immediately very concerned that he was instantly thrown out after estimating the needed work, being unable to put the electrical equipment inside the home and outside the home back the same condition due to the customer rudely kicking him out of the residence so others would not get hurt outside the home or inside the home if the panel exploded hot metal and gas fumes in the garage could ignite, causing a fire and or explosion.As a business owner I have major issues with thisThe homeowner must respect the employee and let him put the electrical equipment back as found and by the contract termsWhat the homeowner did was cause a high potential for a catastrophe by not letting the technician reassemble the electrical equipment inside and outside of the house and by the homeowner acting immature and unbalanced by screaming at me on the phone and our employee, puts my employee and my company in a bad positionIt opens us up for liability if someone, especially a child, or neighbor or other utility worker came by and stuck something in or fell in the outside meter socket they could kill themselves.Being an electrical Inspector I cannot have customer's putting others in unsafe conditions and putting unnecessary liability due to his negligence and ignorance on us or them because he wants to be a difficult customer. After speaking to my technician I immediately phoned the customer and asked him why he is being so unreasonable and screaming and acting in a reckless manor by not letting us put the electrical equipment back together after performing the diagnosticHe just complained about the emergency price.I told him it is Sunday night, overtime rates apply, ice and snow take more time to work in and it's not scheduled work.Furthermore, I explained very clearly to him that you cannot just leave exposedvolts of power exposed in rain and snow out in the public's reach and in yourhome, and he will need to let us regain Entry (as specify specified in thecontract) He refused.Being a code enforcement officer I have the authority and responsibly to keep the public safe, protect my company from liability, the customer's negligence, and his reckless behaviorI explained to him that in the contract he signed he agreed to let the company back into his residence and to cooperate to put things back the way they were found and make the outside meter enclosed as some child or other utility worker does not fall in the snow and electrocute themselves and get killedThere is nothing illegal running diagnostic testing on an electrical meter in emergency situations as his statement in his complaint of such is clearly inaccurateWe are professionals and have the right of utility and are electrical inspector certified by the commonwealth of PA Department of Labor and lndustry.(CERTIFICATION #*** RESIDENTIAL AND COMMERCIAL CERTIFIED]Customer makes statements in his Revdex.com complaint that it is illegal for professionals to check the customers meter baseCustomer has not supplied any state or federal law stating that qualified personal, fireman, electrical inspectors, technicians, ect in an emergency situation is illegalBecause there is no such law, he is wrongRight of utility supersedes for the benefit of the general public and testing for safely as the National electrical code NFPA supports such actions.I phoned him immediately after he became combative with my technician and told him you need let us back in to reinstall the outside meter and breakers intohis existing panel, He refusedI explained to him as an electrical inspector code officer I'm obligated to immediately contact the police and file a police report documenting your gross neglect and I will also contact local building inspection and the utility company to take further immediate action to make it safe or terminate the outside unsafe condition if they see fit due to your unsafe electrical panel and outside lineHe thought the whole thing was a game or some kind of joke, but he does not understand he is playing with people's lives with utilities and gas lines/meters are nearby with exposed electric.We are permitted by the contract that he agreed to, to have things made safe as possible to prevent others from being injured or killedHe finally got the message and complied and let us return to put things back in order as before.We immediately went back and put the cover back on his burning panel, plugged in the meter outside and put him he did not back exactly the way he was, as want to pay anything to improve his panel or mitigate his potential electrical issuesWe cannot force a customer to take action if they have burning electrical equipment, but we draw the line when the customer involves us In our process of diagnostic testing and interferes and makes an unsafe condition and can contact the proper agency's to protect the general public.This guy was just a BAD customerI wish he would have called someone else.We are more reputable that most other contractors, we were honest with him, quoted him costs in advance, and gave him options for premium equipment when others sell lower end products with five year panel warrantees not life time.My complaint with this customer is that he became abusive and disorderly and volatile and we had to go back in an unsafe condition with him acting like thatNo one ripped him off, he obviously needed the work done if his breaker box is smoking and he was begging us to make it over in a snow storm as fast as we can, then he wants to abuse us and expect instant service that night at non-emergency pricingIt was reality, not scare tactics, as he wanted to leave us open for unnecessary liability and himself and leave unsafe exposed electric open to the public and next to gas linesThat is totally unacceptableThe customer violatedseveral terms of the contract that is in the contract to protect the consumer, business and the general public.He should feel obligated to pay for the charges he agreed to and signed off on and initialed next to all costs as the work was performedHe should be ashamed of himself of the way he acted putting others at risk of unnecessary electrical electrocution because he does not want to pay emergency pricing in a winter storm on a Sunday night at PM.Customer says other electricians says there is no such thing as a diagnostic, maybe he was dealing with handymen, as any professional electrician that specializes in repairs knows what diagnostic testing is.He signed for the trip fee, he violated the confidentiality agreement, and he agreed to the diagnostic and received the diagnostic and he WILL NOT BE GETTING ANY REFUND as he got what he paid forIn fact he should be billed another trip fee for making us return unnecessary for rudely kicking us out before we could reassemble his electrical meter and his rusty box with breakers crumbling apartI'm Sorry, This is an example of a rude, and unreasonable customerMost of our customers are fantastic to work with, we serve over a thousand customers a yearWe try to weed out the bad customers, but this one happened to slip through the crack.Thomas J W***Pa State Certified Electrical inspector Waldron electric HVAC

After reviewing the complaint we find several inconsistency's with the consumer's version of the service call.Prior to coming out, on the telephone a disclosure of a $trip fee was told to customer, and additional costs for diagnostics and any repairs if any will be estimated upon viewing to
work and determined if necessaryThis disclosure is the same that customer initialed at the top of the contract(See contract).Upon arrival, the technician viewed the situation and gave an estimate to diagnose what the problems were with the customer's electrical system.She agreed and the diagnostic revealed that her existing main breaker that ran the entire home was burning, sparking and extremely corroded and did not function safely or properly,After some discussion we recommended a panel replacement but she did not want to have the panel installed as she became extremely combative, argumentative and abusive to my staff and my technician, which made it very difficult to deal with herNever was she told she needed to replace her appliances and we do not sell appliances.She agreed to have only a main breaker installed, but this main breaker is an expensive breaker and rareHer best interest would have been to replace the panel but she indicated she was being sold something that she did not need andharassed my technician by yelling and screaming at him and accusing him of not being candidStating to him he had a financial gain in replacing the panel.Rust was all through the panel and the existing main circuit breakers showed signs of extensive corrosionThe main breaker had to be chiseled carefully out of the panel due to all the rust and corrosion and this took many hours to do as not to damage any further components of the panelWhen electrical equipment is rusted and corroded parts tend to break unexpectedly and we wanted to avoid the aged equipment that could result in further damageAll Along the customer was unreasonable and screaming at my technician to work faster and degrading him, challenging his skill and competence,Once our technician contacted the power company to shut off the power he gingerly installed the amp main Breaker but still had an issue on one phase and was unable to restore both phases of electric due to an issue with the existing panelThe customer exploded and became further abusive to my technician and my dispatcher once again.The existing old main breaker was not resetting and was a fire hazard due to the rust and corrosionsafWe removed that problem and made the home, then attempted to install the new amp breaker, but had an issue installing the one side.The benefit of the new amp main breaker we installed took the home from 100% no power to % power and mitigated the burning and unsafe condition by removing the original year old rusted/corroded brick style breakerOnce installed the new breaker it was determined that we could only get 50% of the new breaker to work due to the existing poor panel conditionThis energized % of the home.She began becoming highly verbally abusive again and expressed her dissatisfaction.I was contacted by my service technician up set as to her misconduct and described the electrical issues at handI told him to remove the new main arnp breaker and refund her money for the main breaker in its entirety and leave.After the technician left he phoned me that the customer refused to accept the refund of $2,560.00(the full price charged for the main breaker) and refused to let him remove the new main breaker.We had no issue in refunding the main breaker at the initial service call as the main breaker could not be installed due to a problem with the old existing panelTherefore, I was fully willing to refund her money, however she wanted to keep the labor and new amp breaker as it supplied 50% power to her homeAt this point, you as a customer need to make a decision.A: You keep the installation, or B: you take the full refund, return all our parts and you have the freedom to shop other electriciansYou cannot keep the labor and parts and benefit from the mitigation of the unsafe condition and get it for free.It was not our fault her original main breaker was so far deteriorated with rust and corrosion that it became in operableWe told her she needed a new panel and she just accused us of fraud and became extremely unreasonable.Furthermore, Customer agreed in the contract under "Special Conditions" that company shall not be held responsible for aged and/or deteriorated wiring, piping, and apparatuses in connection of repair efforts(See the customer's full signature on contract terms) it is only reasonable that we cannot be responsible for old parts that are beyond its life and its reliability that crumble do to age or water damage, ect.What the customer did here was agreed to a contract with us and agreed to pay for it in its entirety, and conspired to fraud the company by using our labor and parts to her benefit until she could find others to install a panel at the price sheThese are the issues we have with the customer:1) She refuses to be reasonable and speak to us with respect and dignity without screaming profusely and being accusatory and degrading to our employees.2) She refuses to give us the opportunity to cure, or find her another solution before hiring others(As agreed to in the contract under miscprovisions section (h) and on the final sign off sheet.)3) She refused to accept the 100% refund at the original time of service when she could have simply gave us our parts and materials back and called others to repair her electric, instead she conspired to use our parts and labor until she decided to hire others and financially benefiting from regular hours, not emergency hours @ 11PM .4) She again refused to return/exchange all parts for any refund after I phoned her in receipt of the Revdex.com complaint to try to satisfy her.5) She used and benefited from our services from her own statement from 9:45am to 11Pm.6) She benefited from the fruits of our labor and available parts that we paid forWe removed the burning, sparking unsafe old main breaker saving her home from a possible fire and mitigated her damagesShe is trying to take advantage by continuing to use our parts and labor then attempts to cancel our contract until she could find others to work for her and install a new panel, ultimately, what we recommended.In light of the above events that happened and how she handled the situation we have come to the following decision:The customer was given the option at the time of service to receive a 100% refund of the purchased price of the AMP circuit breaker and she REFUSED.Therefore, she benefited from our service by our diagnostic work, truck usage and us mitigating her unsafe condition, and also she benefited from having 100% no power to 50% power from our new breaker installation.For this there has to be a fee that the customer has to pay as we had to pay our technician all day and night, we supplied wiring, breakers and connectors to get her to 50% power, as she is one that refused to pay for the ultimate repair that we recommended at the time of our service call that would have solved all of her electrical problems.The Trip fee was waived and should not have been by contract terms as she bullied my technician.To this day the customer still retains and refuses to return any and all parts including the brick style amp circuit breaker, wiring, and connectors which company paid for, and could still be using.Although the customer told me on the phone that she paid $to another electrician, to ultimately replace only her panel (not grounding, meter socket, outside line and other work that would need to pass inspection) and has not supplied me with any proof of such, we have refunded her $back to her cardShe can keep all the parts and the circuit breaker as she had agreed to purchase them when initially asked if she wanted to return the parts and let us remove them but she refusedTherefore, she owes the remaining balance for the work performed and mitigating the unsafe condition as allowed by lawNo parts are necessary to return with this refund of $1000.00.This is a very generous refund as the final sign off document signed by the customer clearly states " You the customer shall give the company opportunity to cure/investigate the work by company that is in question regardless of any circumstancesI/we understand if we pay or call others we forfeit any claim from company for any fees or charges related to those alleged necessary repairs, changes or adjustments.Please see customer's full signature on the final sign off sheet agreeing to these terms in all caps right above her signature.The customer can see the refund of $1000.00, on her credit card statement, the exact amount she claimed it took her to buy an entire new panel from another company; therefore she has been made whole.No phone calls shall be accepted from this customer due to her misconduct. Sincerelv,*** ** ***President, Waldron Electric HVAC LLC

January 19, Revdex.com-Fax-Ref: ***Customer: *** ***Dear Revdex.com,Customer called and was told over phone there is a trip fee of $and if work requested requires technician to diagnose a problem, additional cost for diagnostic will be estimated/quoted once we can estimate his
equipment and issues at hand in personHE AGREED to those terms and requested us to come out.Once we arrived and prior to any work being performed, the technician immediately went over the same agreement in writing; on the contract(Please read the top of the contract that bears his initial's agreeing to the terms as stated over the phone, agreeing that he was told he would be quoted an estimate for the additional services, ie: any diagnostics and repairs and that he was told this in the initial telephone call prior to arrivalHe knew the terms ahead of time and could have refused to pav the $trip fee for us to come out and estimate the work."We cannot forecast what the estimate for any diagnostics and repairs are until we see the equipment and the work at handIt would be impossible to give an accurate phone estimate without seeing the work necessary; therefore, as stated in the contract and prior to arriving, we told the customer we will give an estimate upon viewing the work, and he accepted the risk of weather he would be satisfied or not with any estimates We provide.Many jobs we do not require any diagnostics, and others require different levels of diagnosticsThe law affords companies the right to SEE the work to give an accurate estimate, weather it needs a $' diagnostic or a higher estimate based on the work.Repairs are impossible to estimate over the phone until you see the brand of furnace, the BTU's, the size, the duct work, accessibility, emergency, non-emergency work, concrete floors, and much more.The customer was told of the terms, and he accepted the terms to pay the trip fee for the truck to arrive for $and he agreed to let us estimate any additional work upon viewing the situation in person.He is unreasonable in the fact that he needs to understand that an estimate is a price you get once the company representative VIEWS the work livePrices are then able to be accurately given accordingly as to more or less as there is no set price on diagnostics and repairs like a solid trip fee of $65.00.Company executed as agreed, customer complaint has no merit as he knew terms and agreed to them.Sincerely,*** ***

Upon arrival customer had attempted to do electrical work on switches in his home and had not wired them correctly
He expected new dimmers put in and expected banks of lights to work in a different combination however a misunderstanding occurred conveying what he
wanted
We installed the dimmer(s) in test mode as directed and tested circuit and gave him a price and if he did not like the $we would redact the temporary test
work
We had to do a test repair (at no charge we had waived the diagnostic) to make sure wiring was not burnt up in the walls and we could get it to function properly before we could estimate the workHowever, the customer was given an option to accept the price or refuse the price and we would take out our temporary test repair
The final repair would be $Ultimately customer agreed to the permanent repair of $and we fixed it permanentlyCustomer signed off he was satisfied and agreed in a telephone conversation that the $was worth the repair so he chose to have it permanently repaired and install the dimmer(s)
This Revdex.com complaint came to our officeAfter reviewing it I contacted customer and asked him if he wanted me to send out our guys at no charge to see if we could satisfy himHe agreed
Once we returned we had found and explained that the houses wiring was not initially wired for what he wanted in addition to the dimmer switch installedHe then understood that the existing wiring in the walls could not accommodate his expectations without rewiring the entire circuit
He acknowledged that the $we charged him for the dimmers/repairs was not to rewire the circuits in the home to break up recess lightsIt appears customer assumed that he could break up a lighting circuit by himself by changing dimmers and once the electricians and he spoke further it was understood
I spoke to Mr*** after I send my electricians back to his home to see if we could do anything else to help him
He expressed total satisfaction to me over the telephone and signed off on a final invoice expressing such full satisfactionCustomer said he would contact the Revdex.com to express his full satisfaction as well
Sincerely,
*** ***
President, Waldron Electric

Customer claims a circuit was connected up wrong
Customer's wiring was so old and unmarked it was difficult to identify a few circuitsIt is possible a wire was not wired correctly and if that was the case the customer should have called us to rectify the problem per the contractShe
called others, therefore we need proof of a financial loss and has not submitted any bills to our insurance company to pay any claim if were found that we were negligent
There were others working on the breaker panel immediately after we installed itWhen returned to discuss with customer, we found other handymen had installed mismatched and incorrect circuit breakers
We fixed those repairs that others made incorrectly at no charge
We are not sure who did any alleged damage as customer refuses to cooperateWe referred our insurance company to investigate, they
will pay for any damages if we made a mistakeHowever, no invoice or proof had been submitted by customer, just allegations
In the contract it was disclosed that it would be the customer's responsibility to move a plumbing pipe as it would be less expensive to cap off the two foot piece of copper pipe than to pay us to relocate the new breaker box by code, plumbing cannot be next to itShe agreed to move the plumbing in the contract terms prior to having us do the work(See the contract where it reads" Customer responsible to move plumbing for inspection) then her initials next to that statement
We told her we handle the power company she does not need to worry about it We contacted the power company as agreed timely
Customer took issue with the priceThe work took men hours to complete the work and they worked through the early morning hours to complete her jobAll prices were signed for and known up front before the work commenced
Sincerely,
*** ***
Waldron Electric

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I standby my original complaint made January 27, 2015 relating to questionable business practice of Waldron Electric. I don't know what was more inflated, Waldron's fee or his response to the complaint. Not at any time did I feel Waldron was concerned about the safety of my family or property. If they did, they would never have left my house in an unsafe condition. The only reason they came back was to put the electric meter back because they knew that it was illegal for them to remove it in the first place. (I have photographs for proof)When I did speak to Waldron Electric over the phone, it was Waldron's bullying  tactics and lack of professionalism in a time of crisis that led to a heated conversation. It is my opinion that anyone disagreeing with Waldron Electric is "Combative" and "A Bad Customer" in their eyes. I have never felt more threatened and coerced as I did that night.In closing, the Revdex.com need only review the amount and type of complaints about Waldron Electric and their less than honest business practice and come to the same conclusion. ANY reputable Electrician in the Pennsylvania area code 412 or 724 will be able to substantiate this as fact.
Regards,
[redacted]