Walk-N-Comfort

Your correspondence regarding the above referenced account matter has been referred to meOn behalf of [redacted] ***, formerly [redacted] (***), I offer you the following responseI appreciate you bringing this matter to my attention.I sincerely regret any dissatisfaction this matter may have caused Ms***Her concems are important to us, and we strive to serve our customers in a timely and satisfactory mannerWe are pleased to inform you that Ms***'s dispute Involving the purchase made on June 10, 2014, In the amount of $has been resolved in her favorA credit was applied to her account as of September 7, for the amount of $135.85, which will be reflected on her September monthly billing statementA credit balance refund check for $was processed and mailed to Ms [redacted] on September 16, She should receive this check within seven to ten daysThe status of Ms***'s account is closed with a zero balanceWe appreciate her patience In this matterThank you for the opportunity to respond to your concernsIf you or Ms [redacted] has additional questions regarding this issue, contact me at ###-###-####, extension [redacted] We welcome the opportunity to answer her questions and meet her account needs

We have practices in place for our business that have always been the same in regards to the return of shoes There are signs that states our policy, of which are on the counters and on the receipt it states our return policy The return policy states: Shoes can be exchanged or
returned for store credit within days if in re-sellable condition and in the original box Over the counter orthotics can not be returned for any reason In regards to Ms*** *** complaint, we did not force her to purchase the shoes there are big signs stating the return policy of our store We will not give her money back, but we did issue her a store credit I will enclose a copy of the receipt that Ms*** Signed, that has the return policy under her signature.*** ***Walk-n-Comfort Shoes

Your correspondence regarding the above referenced account matter has been referred to me. On behalf of [redacted], formerly [redacted] ([redacted]), I offer you the following response. I appreciate you bringing this matter to my attention.I sincerely regret any...

dissatisfaction this matter may have caused Ms. [redacted]. Her concems are important to us, and we strive to serve our customers in a timely and satisfactory manner. We are pleased to inform you that Ms. [redacted]'s dispute Involving the purchase made on June 10, 2014, In the amount of $135.85 has been resolved in her favor. A credit was applied to her account as of September 7, 2014 for the amount of $135.85, which will be reflected on her September 2014 monthly billing statement. A credit balance refund check for $135.85 was processed and mailed to Ms. [redacted] on September 16, 2014. She should receive this check within seven to ten days. The status of Ms. [redacted]'s account is closed with a zero balance. We appreciate her patience In this matter. Thank you for the opportunity to respond to your concerns. If you or Ms. [redacted] has additional questions regarding this issue, contact me at ###-###-####, extension [redacted]. We welcome the opportunity to answer her questions and meet her account needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Why does the business rely on signs to make their policy known? Why not TELL customers, prior to signed the sales receipt, that the item(s) cannot be returned for refund? Are they afraid they will lose too much business/profit? Once I signed the sales receipt, it was too late to notice the "no refund" policy. I believe this policy is the only way they manage to make a profit. Though the signs may exist, it does not mean they are noticed.Shoes are not an item you can try on once and know they will be comfortable long term. They must be worn a while before knowing whether or not they are suited for you. The shoes from Walk-N-Comfort are no different (i.e. not customize) than shoes I buy from [redacted], [redacted], [redacted] or [redacted] with one exception; the other businesses offer full refunds if returned in "as-new" condition, can be resold, and within a certain period of time.I felt very pressured to buy the shoes. The sales person/owner said and did everything to persuade me to buy the shoes just short of guaranteeing the shoes, which he knew he could not do since he did not offer a refund. He was extremely persuasive (that is not intended to be a compliment).I feel I gave them $163 without receiving goods but with plenty of lip service. I am extremely disappointed with my experience and their response. I will certainly share my negative experience with others so they can decide if they want to be taken by a shady, unethical business. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Why does the business rely on signs to make their policy known? Why not TELL customers, prior to signed the sales receipt, that the item(s) cannot be returned for refund? Are they afraid they will lose too much business/profit? Once I signed the sales receipt, it was too late to notice the "no refund" policy. I believe this policy is the only way they manage to make a profit. Though the signs may exist, it does not mean they are noticed.Shoes are not an item you can try on once and know they will be comfortable long term. They must be worn a while before knowing whether or not they are suited for you. The shoes from Walk-N-Comfort are no different (i.e. not customize) than shoes I buy from [redacted] or [redacted] with one exception; the other businesses offer full refunds if returned in "as-new" condition, can be resold, and within a certain period of time.I felt very pressured to buy the shoes. The sales person/owner said and did everything to persuade me to buy the shoes just short of guaranteeing the shoes, which he knew he could not do since he did not offer a refund. He was extremely persuasive (that is not intended to be a compliment).I feel I gave them $163 without receiving goods but with plenty of lip service. I am extremely disappointed with my experience and their response. I will certainly share my negative experience with others so they can decide if they want to be taken by a shady, unethical business. 

Regards,

Your correspondence regarding the above referenced account matter has been referred to me. On behalf of [redacted], formerly [redacted]), I offer you the following response. I appreciate you bringing this matter to my attention.I sincerely regret any...

dissatisfaction this matter may have caused Ms. [redacted]. Her concems are important to us, and we strive to serve our customers in a timely and satisfactory manner. We are pleased to inform you that Ms. [redacted]'s dispute Involving the purchase made on June 10, 2014, In the amount of $135.85 has been resolved in her favor. A credit was applied to her account as of September 7, 2014 for the amount of $135.85, which will be reflected on her September 2014 monthly billing statement. A credit balance refund check for $135.85 was processed and mailed to Ms. [redacted] on September 16, 2014. She should receive this check within seven to ten days. The status of Ms. [redacted]'s account is closed with a zero balance. We appreciate her patience In this matter. Thank you for the opportunity to respond to your concerns. If you or Ms. [redacted] has additional questions regarding this issue, contact me at ###-###-####, extension [redacted]. We welcome the opportunity to answer her questions and meet her account needs.

We have practices in place for our business that have always been the same in regards to the return of shoes.  There are 3 signs that states our policy, 2 of which are on the counters and on the receipt it states our return policy.  The return policy states: Shoes can be exchanged or...

returned for store credit within 7 days if in re-sellable condition and in the original box.  Over the counter orthotics can not be returned for any reason.  In regards to Ms. [redacted] complaint, we did not force her to purchase the shoes.  there are 3 big signs stating the return policy of our store.  We will not give her money back, but we did issue her a store credit.  I will enclose a copy of the receipt that Ms. [redacted] Signed, that has the return policy under her signature.[redacted]Walk-n-Comfort Shoes