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Walk's Service Center Inc

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Walk's Service Center Inc Reviews (2)

Reference: *** *** *** id# *** To Whom It May Concern,
I am responding to the above named claimants letter of complaint stating his car was towed and he should not have to pay for it I want to point out the following facts:
We promptly responded to tow the vehicle
out of Mr***’s parking space as he verbally requested
We tried calling him but we were told we had the wrong #
The parking space Mr*** said was his did not have a vehicle matching the description he gave so my driver left to assist other customers
Mr*** states he was towed by a technicality but, he parked in a space that didn’t belong to him without permission
I am sorry Mr*** feels slighted but the fact is his car being towed was a result of not one but, errors on his part {Incorrect phone # and parking space#)We responded to his request for towing service promptly and the fact we could not provide him service as requested lies solely with himHe is asking for special consideration due to his mistake not ours
The towing fee will stand
Thank you,
*** ***
Towing Manager

Re: Complaint# ***Dear ***,Please accept this in response to the complaint filed by *** ***Mr*** gave our office no indication that he was dissatisfied with anything regarding his service visit on April 2, Walk’s Service Center takes great pride is delivering the
best value possible for our customersThis means to us that we need to communicate very clearly with our customers; telling them what they need to know when making their service and repair decisions, as well as what to expect in months to come with respect to their automotive service needs.The following addresses the complaints made in the customer’s statement:“Failure to honor agreement”- Estimates of cost & time are proposed not agreed to and not guaranteed.- Repairs to older vehicles, especially when working with parts damaged by corrosion are always subject to change due to the nature of corrosion damageIt is impossible to know the extent of the repair required until all damaged parts are removed.- The customer gave no dollar limit, (“expressed unwillingness to proceed with repairs above $800.)- Walk’s Service Center does not “guarantee” completion of this kind of repair due to inability to see extent of damage and lack of control over parts availability.- Cannot “return car in original form” when making repair of corroded parts“Sales misrepresentation and serious fraud”- reasons for failure found at ***’sFront frame supporting the engine assembly is rustedThere is a hole in the floor boardExhaust assembly needs change.- The frame can be rusted (and most are) as long as there is no perforation due to corrosionIf the frame was so badly corroded that the engine assembly “might fall to the ground at any moment” the driver would have long before such time observed loss of steering control and severe suspension issues.- A hole in the floor board is only cause for rejection if it opens into the passenger compartmentHoles may exist that open into sealed rocker panels, inner wheel well structure or even the engine compartment; none of which are cause to reject for safety inspection.- Walk’s Service Center informed that the exhaust flex pipe needed replacedIt is uncertain what is meant by “exhaust assembly”.- If frame replacement were required Walk’s Service Center could certainly do itComplainant’s statement that this service is not provided by Walk’s is false.- “***’s” mentioned that repairs performed by Walk's were not necessary for passing safety inspectionUnless “***’s” had observed the vehicle prior to the inspection visit to Walk’s there is no way they would be able to make that statement as the only repair made was to a corroded exhaust that was no longer present on the vehicle.- A automobile is rarely in “excellent shape” and there are very few vehicles that can “easily be used for another years”These are not the words of an automotive professional.At this time Walk’s Service Center is refusing to make any refund; in full or in part to the complainantConsistent with our policies regarding workmanship and parts warranties, Walk’s Service Center is willing to address any issues regarding the work that has already been approved and completedWe are also willing to complete any additional repairs required if approved by the customer.Thank you for your kind consideration.Respectfully,*** ** ***
General [email protected]

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