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Walkabout Orthotics & Prosthetics

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Walkabout Orthotics & Prosthetics Reviews (1)

I received your letter today dated 2/19/regarding a patient’s mother contacting your officeID on the letter was [redacted] I am going to clarify, or give you Walkabout’s side of this story The patient was seen in our office on 10/19/with her father for a Cam Walker bootThe patient nor her father had a prescription from their physician or any insurance informationBefore we fit the cam walker on the patient the father was informed that if we do not receive a prescription or insurance information they would be responsible for the cost of the cam walker as we cannot bill insurance without a physician’s orderThe father stated he understood I sent them a copy of the invoice on 10/20/and heard no responseThe patient’s mother contact our office a couple weeks later and gave us her insurance information and that was charted in the patient’s file which we still have todayOn 11/16/I sent another copy of the invoice with a note stating we have not received the prescription so I cannot bill insuranceAnother invoice was mailed to them on 12/7/with a note stating no prescription was receivedOn January 9, our standardized letter “your account is seriously delinquent” along with a copy of the invoiceAt no time did the patient’s mother or father contact me or send me the prescription The account was turned over to the collection agency on June 12, Even after the account was turned over to our collection agency I had not received a call or any contact from the patient’s parentsApproximately 2-weeks ago the patient’s mother contact me and stated she was cleaning out her desk at work and found a copy of our invoiceShe was wondering if this was taken care of by her insuranceI responded no because we had never received a prescriptionShe stated she had the prescription with her attached to the invoice and if she mailed it to me could I go back and bill the insurance I explained that the insurance she has and had at the time has a timely filing limitWe have days to file the claimSince it is well over that time limit I cannot file the claimShe was not happy that I could not help her and hung up Thank you for allowing me to present Walkabout’s side If you need to contact me call [redacted] Sincerely, [redacted] Office Administrator Walkabout Orthotics and Prosthetics [redacted] *** [redacted] ** [redacted] A Step in the Right Direction

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