Walkenhorst's

Hello,
We have followed our standard procedure for incorrect items at a correctional facilityIf item(s) are incorrect upon arrival we need to have officer verification so we can get approval to send in a replacement package or know the item(s) are being returned for a refundWe also have been in communication with the inmate as of October 3rd as to how to correct the issue at the facility
Since we are unable to get an officer’s verification at this time and the incorrect CDs have not been returned, we will do a one-time refund of the products for the amount of $The refund is being issued back to the credit card used for payment on the orderIn the future, if this issue happens, we will need the incorrect item(s) returned for exchange or refund
Thank you,
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Supervisor