Walker Chrysler Dodge

Hello [redacted] ***, Thank you for following up with us regarding this customer issueI did some research with our technical support team here at Suzuki Music, and here’s what I came up withThe customer spoke to one of my reps last year regarding the MDG-Hinge issueAt that time we did not have the part the customer was looking for, so our representative told her to be patient, and advised her that, in the meantime, the piano was functional without the standWe do apologize for not getting back to the customer in a more timely fashionWe now have the stand brackets she needsAs a sign of good faith, Suzuki would like to send out these brackets at no costPlease offer the customer our regrets for any miscommunication on our partPlease let me know what address to send the MDG-bracketsThanks! [redacted] Service ManagerSuzuki Music(800)854-Ext.***m [redacted] @suzukicorp.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] My address is as follows: [redacted] *** [redacted] Street [redacted] , Ga ***

Hello [redacted], Thank you for following up with us regarding this customer issue. I did some research with our technical support team here at Suzuki Music, and here’s what I came up with. The customer spoke to one of my reps last year regarding the MDG-100 Hinge issue. At that time we...

did not have the part the customer was looking for, so our representative told her to be patient, and advised her that, in the meantime, the piano was functional without the stand. We do apologize for not getting back to the customer in a more timely fashion. We now have the stand brackets she needs. As a sign of good faith, Suzuki would like to send out these brackets at no cost. Please offer the customer our regrets for any miscommunication on our part. Please let me know what address to send the MDG-100 brackets. Thanks! [redacted]Service ManagerSuzuki Music(800)854-1594 Ext.[redacted]m[redacted]@suzukicorp.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  My address is as follows: [redacted]15 [redacted] Street[redacted], Ga [redacted]