Walker Insurance Agency

I do not see a [redacted] in our records, could you please give us more information on this customerthank you matthew g***gm/partnernemer chrysler jeep dodge ram of queensburyquaker road queensbury ny

The nemers was in maple drive Saratoga ny 12866And no its has not been resolved I can't even buy a new vehicle because I was ripped offI have excellent credit but I can even do nothing about it because I have so much equality in my jeep that I will never get to trade in my jeep because they ripped me off

I am responding to complaint My office received belowThe complaint was submitted on 11/25/and was assigned an ID of [redacted] .We have since made arrangements with Mrs [redacted] to upgrade her warranty to the desired coverageI believe Mrs [redacted] is now satisfied and we consider the matter closedRegards, Matthew Matthew S [redacted] General Sales Manager Nemer CJDR of Saratoga

Good afternoonI am in receipt of the complaint from a customer who feels like they did not receive a fair purchase price or financing arrangement at the time of purchaseAt this time I do not have enough information as to what specifically the customer feels like was unfair.I welcome the opportunity to review the purchase process and documents with the customer at their earliest convenienceI can be reached by email or by phone to schedule a time to review the purchase documents and situation surrounding the transaction.Thank you for your message and feel free to reach out and let me know what information I can provideMike O [redacted] General ManagerNemer Chrysler Jeep Dodge Ram of Saratoga###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe response by the business is simply regurgitating the same thing I originally complained about regarding their handling of a winning game pieceThere is no resolution provided by the business regarding the winning game piece or resolving how I should collect my winningsI find their response unacceptable. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

the service maintenance was canceled beginning of julywe just received the check from the companythey will be prorated from cancel date and will be mailed to bank.if you need any other information please don't hesitate to contact methanksmatthew g***general manager

This letter is in response to the complaint ID# ***, Customer Name is *** ***Mr***s vehicle was towed in to our Saratoga location on October 21st ,The complaint was that the front axle was locked upOur technician diagnosed vehicle and found the front differential locked up due
to being low on fluid causing failure to differential assemblyWe found the front differential cover was bent up on the bottom causing fluid to leak outWe informed customer that there was Impact damage to the front differential cover and that It Is not a covered warranty repairI contacted our Chrysler district manager and verified Chrysler will not cover this repair due to impact damageAs a goodwill gesture I told customer I would look at his estimate and offer a discount to try and helpHe said he was towing his truck outCustomer was not charged on this service visitPlease let me know if you need further informationTodd *** Service Director Nemer Chrysler Dodge Jeep Ram of Saratoga and Queensbury

I do not see a *** *** in our records, could you please give us more information on this customer. thank you matthew g***gm/partnernemer chrysler jeep dodge ram of queensburyquaker road queensbury ny

To Whom it May Concern:Customer brought vehicle in for "service engine soon" light being onThe diagnosis led to an internal transmission issueThe customer was contacted for permission to remove and disassemble transmission for "Service Contract Company" to inspectService Contract Company came
to inspect damage to clutch seal failureThis repair wasdeclined because "seals" are not covered under the customer's planAt this time we requested our loaner car backThey asked if we would install a "used transmission" in the vehicle which they suppliedAn agreement on a price of $plus fluids, gaskets, and tax was madeWe installed, filled and road testedThe service engine light came onWe asked if they would like us to diagnose the used transmission codesThey declined, we returned customers parts and settled the bill as agreedSincerely,Carl F

Dear ***,We have reached out to Mr*** regarding his complaint about his key fob recallNemer CJDR has no problem trying to resolve this issue and provide the best customer experience possiblePlease have Mr*** call me directly at ###-###-#### to solve this matter
swiftly.Regards,Matthews M***General Sales ManagerNemerCJDRNemer CJDR of SaratogaMaple AveSaratoga Springs, NY

Please consider this letter as response to complaint *** as mailed by your office in August I have reviewed the complaint by the individual who received a promotional mail piece as part of a sales event held atour dealership in AugustThis promotional event was organized by a third party
who reviewed the giveaway game pieces and audited all winning mailers on site during the listed datesThe dates of the event were August 16th through August 20th. During this time contest and mailer rules were posted at the prize claim headquarters located in the showroom. The individual who filed the complaint with your office must have received the mailer with the instructions on how to check their number to determine if they won a prize, and if so, what the prize wasI have attached a copy of this mailerThe contest rules printed on the bottom right side of the flier say "If the wining number on your invitation matches the prize board at the dealership you have won one of the following prizes " All mail recipients must come to the dealership to check their number (listed at the bottom left and named YOUR GAME PIECE CODE) against the winning numbers posted at the dealership during those datesThe individual who contacted your office mentioned that this was done, and the number did not matchThe individual won a cash prize as thecontest promised. Nemer CJDR of Saratoga reviews all mail pieces sent on our behalf prior to conducting contests similar to this. There were over 20,contest mail pieces sent with many winners similar to the individual who contacted your officeWhile I understand the individual's disappointment that they did not win a grand prize, we believe that the contest was organized and executed in good faithAs recommended, the odds of winning the grand prizes were printed on the right side of the mailer just below the prize amounts to ensure that respondents understood their respective chances of winning. Thank you for bringing this individual's point of view to my attention and our management team will consider this when making decisions about organizing future contests and promotion. Feel free to contact me if you have any additional questions. Mike *** General Manager Nemer Chrysler Jeep Dodge Ram of Saratoga

I am responding to complaint My office received below. The complaint was submitted on 11/25/2015 and was assigned an ID of [redacted].We have since made arrangements with Mrs [redacted] to upgrade her warranty to the desired coverage. I believe Mrs [redacted] is now satisfied and we...

consider the matter closed. Regards,  Matthew    Matthew S. [redacted]  General Sales Manager   Nemer CJDR of Saratoga

Good afternoon. I am in receipt of the complaint from a customer who feels like they did not receive a fair purchase price or financing arrangement at the time of purchase. At this time I do not have enough information as to what specifically the customer feels like was unfair.I welcome the opportunity to review the purchase process and documents with the customer at their earliest convenience. I can be reached by email or by phone to schedule a time to review the purchase documents and situation surrounding the transaction.Thank you for your message and feel free to reach out and let me know what information I can provide. Mike O[redacted]General ManagerNemer Chrysler Jeep Dodge Ram of Saratoga###-###-####

The nemers was in 617 maple drive Saratoga ny 12866And no its has...

not been resolved I can't even buy a new vehicle because I was ripped off. I have excellent credit but I can even do nothing about it because I have so much equality in my jeep that I will never get to trade in my jeep because they ripped me off

Revdex.com100 Bryant Woods SouthAmherst, NY 14228www.Revdex.com.comRE:[redacted]
[redacted]
[redacted]
[redacted]04/08/2016[redacted]Nemer CJDR of Saratoga has removed [redacted] from our data base forfuture mail promotions.In addition, with Nicolle's permission we...

would like to send her a $20.00 gas cardfor her inconvenience.Regards,Matthew M[redacted]General ManagerNemer CJDR of Saratoga