Walker Jackson Mortgage Corporation

My mgtloan was paid off with Walker Jackson Mortgage Corp in 2009, my property sits on counties so my deed had to be recorded in both countieswalker Jackson never released the lien from Guilford CountyWe are waiting to close on a Homd Equity Loan but cannot until Walker Jacksin releases the Guilford County lienI have called them many times in the last weeks & escalated the call but nothing has been doneI want them to fax a lien release to Guilford County Register of Deeds asap