---------- Forwarded message ----------From: [redacted] Date: Wed, Apr 5, at 7:AMSubject: Revdex.com Complaint Case# [redacted] (Ref#30-33903-37118-3-200)To: Revdex.com This has been taken care of
Initial Business Response / [redacted] (1000, 13, 2015/09/30) */ Good morning , [redacted] has been taken care ofThe payment was received for this customer Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are correct in saying that payout to [redacted] has been made but it took weeks from the time I traded in our vehicle and purchased my new vehicle for the payout to be settled with [redacted] and not once did Simply Automotive contact me or [redacted] to communicate what the hold up was with the payout [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/04) */ [redacted] The lending company [redacted] ) is the company whom made the decision to [redacted] when you purchase a vehicle you sign off on legal agreements stating if you do not make your payments on time the lending company they will repossess the vehicle As for the deposit on the vehicle as any other dealership in the world it is non refundable, especially after the client has driven the vehicle for to months and then lost the vehicle due to non payment If [redacted] had made all of her payments to the insurance company for [redacted] she then is responsible to call them and set up the claim, not the originating dealershipAll of this information was provided to [redacted] at the time of signingIf for any reason she defaulted on those payments to [redacted] ( [redacted] It would null and void her policy Simply Automotive will not be returning the [redacted] deposit [redacted] can contact [redacted] ( [redacted] to further her request to have this moved off of her credit as it not in our control to do soShe also can contact [redacted] to request more information on setting up a claim with F [redacted] providing at the time of the repossession she was current with [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/10/09) */ Good morning , I have tried to contact this customer on three different days,I have left messages as well and she has not contacted me back When this car was purchased over a year and half ago it was safety inspected to the rules of the registry of motor vehicles and it was done properly we have never heard from [redacted] since she bought her carThere is no warranty on this car as she did not get one, we are no longer responsible for the repair of this carWe would gladly try to help her however we can, but she has not returned our calls [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/03/15) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] sPOKE WITH CUSTOMER HIS REGISTRATION HAD BEEN SENT OUT TO HIM I THE OWNER WAS NOT AWARE OF THE $ [redacted] PROMISE SO I GREED TO SEND HIM THE MONEY I BELIEVE HE NOW IS HAPPY Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told for two straight weeks that the ownership papers were in the mail but finally received them todayI made several trips to [redacted] over this issue as well as three to have my car detailed and because the gas tank was empty when purchased I feel they owe me a tank of gas or money for a tank of gasWhen [redacted] called me about the complaint to Revdex.com I forgot to mention the gas issue because he was talking so muchI called him and [redacted] the salesperson countless times over the past months and neither of them returned a call or answered my email [redacted] called yesterday when he heard I placed a complaint so I thank you for your help Final Business Response / [redacted] (4000, 9, 2017/03/16) */ Everything was done in our power to help we lent him our own personal money on our in house finance program when no one else would I spoke with him last night made agreement to send the $ [redacted] he was happy,today I talked to much trying to make things better now we are being extorted for a tank of gas ,I will just go pick up my car and be done with it Final Consumer Response / [redacted] (2000, 11, 2017/03/17) */ [redacted] contacted me today and all is resolvedThank you for your assistance
Initial Business Response / [redacted] (4000, 13, 2016/01/27) */ [redacted] car was at [redacted] to have the work completed, it took longer then expected but has been completedHer tires were given to her and every thing was put back in her carAnd we we also gave her 1/months payment on car for the trouble.We delivered her vehicle to her and she was happy we consider this to be closed
---------- Forwarded message ----------From: [redacted] Date: Wed, Apr 5, at 7:AMSubject: Revdex.com Complaint Case# [redacted] (Ref#30-33903-37118-3-200)To: Revdex.com This has been taken care of
Initial Business Response / [redacted] (1000, 13, 2015/09/30) */ Good morning , [redacted] has been taken care ofThe payment was received for this customer Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are correct in saying that payout to [redacted] has been made but it took weeks from the time I traded in our vehicle and purchased my new vehicle for the payout to be settled with [redacted] and not once did Simply Automotive contact me or [redacted] to communicate what the hold up was with the payout [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/04) */ [redacted] The lending company [redacted] ) is the company whom made the decision to [redacted] when you purchase a vehicle you sign off on legal agreements stating if you do not make your payments on time the lending company they will repossess the vehicle As for the deposit on the vehicle as any other dealership in the world it is non refundable, especially after the client has driven the vehicle for to months and then lost the vehicle due to non payment If [redacted] had made all of her payments to the insurance company for [redacted] she then is responsible to call them and set up the claim, not the originating dealershipAll of this information was provided to [redacted] at the time of signingIf for any reason she defaulted on those payments to [redacted] ( [redacted] It would null and void her policy Simply Automotive will not be returning the [redacted] deposit [redacted] can contact [redacted] ( [redacted] to further her request to have this moved off of her credit as it not in our control to do soShe also can contact [redacted] to request more information on setting up a claim with F [redacted] providing at the time of the repossession she was current with [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/10/09) */ Good morning , I have tried to contact this customer on three different days,I have left messages as well and she has not contacted me back When this car was purchased over a year and half ago it was safety inspected to the rules of the registry of motor vehicles and it was done properly we have never heard from [redacted] since she bought her carThere is no warranty on this car as she did not get one, we are no longer responsible for the repair of this carWe would gladly try to help her however we can, but she has not returned our calls [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/03/15) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] sPOKE WITH CUSTOMER HIS REGISTRATION HAD BEEN SENT OUT TO HIM I THE OWNER WAS NOT AWARE OF THE $ [redacted] PROMISE SO I GREED TO SEND HIM THE MONEY I BELIEVE HE NOW IS HAPPY Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told for two straight weeks that the ownership papers were in the mail but finally received them todayI made several trips to [redacted] over this issue as well as three to have my car detailed and because the gas tank was empty when purchased I feel they owe me a tank of gas or money for a tank of gasWhen [redacted] called me about the complaint to Revdex.com I forgot to mention the gas issue because he was talking so muchI called him and [redacted] the salesperson countless times over the past months and neither of them returned a call or answered my email [redacted] called yesterday when he heard I placed a complaint so I thank you for your help Final Business Response / [redacted] (4000, 9, 2017/03/16) */ Everything was done in our power to help we lent him our own personal money on our in house finance program when no one else would I spoke with him last night made agreement to send the $ [redacted] he was happy,today I talked to much trying to make things better now we are being extorted for a tank of gas ,I will just go pick up my car and be done with it Final Consumer Response / [redacted] (2000, 11, 2017/03/17) */ [redacted] contacted me today and all is resolvedThank you for your assistance
Initial Business Response / [redacted] (4000, 13, 2016/01/27) */ [redacted] car was at [redacted] to have the work completed, it took longer then expected but has been completedHer tires were given to her and every thing was put back in her carAnd we we also gave her 1/months payment on car for the trouble.We delivered her vehicle to her and she was happy we consider this to be closed