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Walker Volkswagen

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Reviews Walker Volkswagen

Walker Volkswagen Reviews (6)

I have been in touch with Ms [redacted] I have explained that the error was a result of an an irresponsible employee who did not carry out the proper filing This employee had not filed for several of our customers and we were, and still are resolving the issues with temporary registrationsThis case involves an out- of- state issue, which complicates the completion, as the rules are different I will research the Charges, and to my belief there are no additional charges to the original fees for title and licenseI recognize the inconvenience has caused and had the temporary plate delivered to Ms [redacted] place of employment I am aware of the the time factor regarding the expiration of the plates I will contact Ms [redacted] to discuss Thank you for your concern and notifying me of this issue [redacted]

+1

Customer requested that the bulb be replaced and she was told that the bucket, that the light sits in, is the real problem for the light burning out and that it needed to be addressed Walker Volkswagen did acknowledge the miss communication to the customer and we offered a discount for the
headlight assembly replacement, but the customer declined Customer has also called VW customer care line and they also felt that Walker VW handled the issues appropriately and closed out the issue

+1

I have been in touch with Ms. [redacted] I have explained that the error was a result of an an irresponsible employee who did not carry out the proper filing.
This employee had not filed for several of our customers and we were, and still are resolving the issues with temporary registrations. This...

case involves an out- of-
state issue, which complicates the completion, as the rules are different.
 
I will research the Charges, and to my belief there are no additional charges to the original fees for title and license. I recognize the inconvenience has  caused and had the temporary plate delivered to Ms [redacted] place of employment. 
 
I am aware of the the time factor regarding the expiration of the plates.
 
I will contact Ms [redacted] to discuss.
 
Thank you for your concern and notifying me of this issue
 
[redacted]

+1

Review: I purchased a 2006 Jetta Volkswagen from Walker Volkswagen located at 8933 Veterans Blvd in Metairie, La. on March 19,2014. The asking price for the vehicle was a little over $7400 but after additional fees including tax, title & license I paid a total of $8815.00 cash. After purchase, I was given a 60 day temporary plate with an expiration date of May 18, 2014. On May 18,2014 I went to Volkswagen looking for my license plate, but there was none. I was issued five (5) valid for five days tags beginning date May 19,2014 and ended June 12,2014. On June 12, 2014 I was then issued another 60 day temporary plate which expired Aug.12,2014. I talked to almost everyone at Volkswagen regarding this issue and still haven't received any satisfaction. On Aug. 12,2014 I was issued another five day tag which expired Aug. 17,2014. After calling the owner several times I received a phone call back from her but still wasn't pleased. On Aug. 18, 2014 I spoke to the owner by phone again just so she'd inform me about receiving another 60 day temporary plate, which expires in mid October 2014 delivered to my job by one of Volkswagen employees. Since then, I haven't spoken to anyone at Volkswagen as of today. It has been a total inconvenience and I'm very dissatisfied with the services. This matter was handled illegally from the start. Very unhappy customer.Desired Settlement: It seems to me I'll never receive a permanent license plate and registration. I would like a full refund of $8815.00 plus additional parts and labor that totaled $1146,52 due to the mishandling of legal documents on behalf of Volkswagen employers.

Business

Response:

I have been in touch with Ms. [redacted] I have explained that the error was a result of an an irresponsible employee who did not carry out the proper filing.

This employee had not filed for several of our customers and we were, and still are resolving the issues with temporary registrations. This case involves an out- of-

Review: I had an agreement, on Feb. 13, 2013, in both written and oral form, with Walker Volkswagen, to for to buy a vehicle, a 2007 Toyota RAV4, VIN [redacted], with 51,308 miles, for the amount of $12,488, (plus tax, title and license). My daughter, [redacted], a Cadet in the Army at the United States Military Academy, had found the car advertised on the internet, on several websites, for the price of $12,988. Walker Volkswagen advised that this was a mistake, it should have been advertised for $13,999...but that they would honor the price. We agreed on the above referenced price of $12,488 (plus TTL). Walker Volkswagen and I agreed that I would pick up the vehicle the next day, Feb. 14, 2013. The morning of Feb. 14, 2013, I spoke with several employees of Walker Volkswagen to address matters such as extended warranty, the power of attorney that my daughter had executed ([redacted]), and other matters relating to purchasing the vehicle. I obtained a Cashier's Check from my bank in the amount of $13,700 (to cover tax, title, license). I have a copy of this check. My daughter obtained automobile insurance for the vehicle. Around 10 a.m. on Feb. 14, 2013, I proceeded to travel to Metairie, La. from my home in Baton Rouge, La. to pay for and pick up the vehicle. While on my way to Metairie, however, I received a phone call from [redacted]. [redacted] informed me that they had sold the vehicle to someone else. I told him I already had a deal, i.e. an agreement, to purchase the car; but he acted with sheer contempt to me and advised that the car was already gone...someone else had bought it. [redacted] was incredibly rude and told me that "it was just a used car." The public deserves to know the truth about this shady and sleazy dealership. DO NOT EVER DO BUSINESS WITH WALKER VOLKSWAGEN. I am amazed that [redacted] AND THE OTHER WALKERS AND OWNERS OF THE BUSINESS can sleep at nite. Their conduct is entirely unprofessional and downright slimy.Desired Settlement: Opportunity to purchase same or similar vehicle at same terms. By the way, I drove by WALKER VOLKSWAGEN the evening of Feb. 14, 2013; and the 2007 RAV4 was parked in the parking lot. So, [redacted] had lied. What a shock that was, that [redacted] had lied. If there are any sanctions or fines that can be imposed on [redacted] AND WALKER VOLKSWAGEN, I ask that those be imposed. Will also report this to State Attorney General's Office.

Business

Response:

I will comment by saying that if the checks and paperwork are not complete while the customer is here, or as soon as possible after, if another customer comes and and is ready to purchase, and qualifies, the vehicle is sold to that customer.

It is possible that the vehicle was sold and remained for additional work and or delay in delivery.

This does happen, as many customers request we hold the vehicle, and never return for the purchase.

Hope this helps until I can find further information,

Review: I took my 2008 beetle in to have it programmed for another key. I also requested that the headlight bulb be replaced. I was advise that it was an adapter issue. When I asked what the adapter's purpose was, I was told that it make the light work. They were unable to program the new key so I said that I would have both items handled at a later date and picked up the vehicle. The next day the headlight was working again. My daughter texted me a photo of the car last week and the entire headlight assemble was now missing. I contacted Walker Volkswagen, they said that it was a miscommunication of the advisor and that the adapter held the light in place and that I should have been told that. They also added that they did not touch the vehicle so it is not their fault, they simply diagnosed by looking at it. I contacted Volkswagen of America who "investigated" and said that they could only document and have no control over the dealerships. I was offered $100 discount on a bill that was $600 plus. They considered that fair compensation. I did not expect the dealership to take care of the entire bill as the manager stated to VOA. I simply expect some sort of fair treatment. Had I been advised properly I would not be starring at a $1000 bill for a headlight. due to having to add on the cost of a rental. $100 is no where near a reasonable nor fair compensation.Desired Settlement: I would hope for some sort of compensation for the amount of money that this "miscommunication" is costing. Due to the damage of my relationship with Walker Volkswagen, I am having the repair done at a body shop and as I stated I am four days into a rental. Estimated total is $1000. Had I been advised that there was a possibility of losing the headlight I would have had the repair done that day. - thanks in advance - [redacted]

Business

Response:

Customer requested that the bulb be replaced and she was told that the bucket, that the light sits in, is the real problem for the light burning out and that it needed to be addressed. Walker Volkswagen did acknowledge the miss communication to the customer and we offered a discount for the headlight assembly replacement, but the customer declined. Customer has also called VW customer care line and they also felt that Walker VW handled the issues appropriately and closed out the issue.

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Description: Auto Dealers - New Cars

Address: 8933 Veterans Blvd, Metairie, Louisiana, United States, 70003

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