Sign in

Walker's Automotive Inc.

Sharing is caring! Have something to share about Walker's Automotive Inc.? Use RevDex to write a review
Reviews Walker's Automotive Inc.

Walker's Automotive Inc. Reviews (1)

Review: My company brought in a vehicle to check and see what was wrong I was told it would be 219.00 I thought that was high for a battery and diagnostic but I agreed to 219.00. On 7/10/13 we went to pick up the vehicle and it was over 299.00 I questioned the price and [redacted] came out and said oh the 219.00 did not include misc charges battery cables and such I asked who approved it and his comment was "the price is the price"The only way to get my vehice back was to pay. 299.00 for a battery is just wrong and gives all repair shops a bad name.Desired Settlement: Of the difference of 80.00

Business

Response:

[redacted]

Re: ID 9618153

Dear [redacted]

On 7-1-13 Mr. [redacted] dropped off his 2001 Chevrolet Express G1500 Van for an intermittent start problem. We faxed, and received back from his office, a signed Repair Order authorizing us to spend 1.0 hour of check out time to diagnose the problem. (See attached RO) Once the vehicle was diagnosed [redacted] called Mr. [redacted] for authorization to perform the work. [redacted] quoted him $299.06 which he, Mr. [redacted], authorized over the phone.

I ,[redacted], performed the work and then called Mr. [redacted] on 7-3-13 to let him know that the vehicle was ready to pick up. I again gave him the total for the repair which was $299.06. Now he had been told twice. Mr. [redacted] made no objection until he picked the vehicle up. Then he started complaining about the price. He made a comment about having several vehicles that needed work implying, it seemed, that he should get a break or he'd take his business elsewhere. It was then that [redacted] said "our price is our price".

At no time was he quoted $219.00 for the repair. He was quoted 1.0 hr. for diagnosis, .30 hr. for replacing the battery, and $119.72 for the battery. The miscellaneous charge he referred to was for the cable bolt which was $3.00, and the shop/hazmat charges for the amount of $9.40

We feel confident that we were in no way misleading or unclear about the repair or the charges.

Sincerely,

[redacted],

Walker's Automotive

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9618153, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I disagree with [redacted], my dealings were with [redacted] and I was quoted 219.00 and I confirmed that at the time I approved it over the phone and I even questioned that price at the time so I am very confident as to the quote. Also when I picked it up I complained about the price and [redacted] came out and I was told by him the 219 did not include battery cables and misc shop supplies and was told the price is the price and shrugged his shoulders, I feel like this was a deceptive business practice on their part.

So no this is not resolved !

Regards,

Check fields!

Write a review of Walker's Automotive Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Walker's Automotive Inc. Rating

Overall satisfaction rating

Description: Auto Services, Auto Lube & Oil - Mobile, Auto Services - Oil & Lube, Auto Repair - Power Steering, Auto Repair - Maintenance, Auto Smog Inspection

Address: 19009 E Appleway Ave, Spokane Valley, Washington, United States, 99016

Phone:

Show more...

Web:

This website was reported to be associated with Walker's Automotive Inc..



Add contact information for Walker's Automotive Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated