In response to the complaint filed by *** *** against PPT, PPT hereby states as follows: Ms*** parked in an alley near the bar she was visiting when her vehicle was towedThe alley is a FIRE LANE with signs posted that there is no parking*** claims that she was not parked
in an area that prohibits parking but we have photographs that clearly show otherwiseThe pictures show her vehicle parked right next to a signSo, in regards to the allegation that the tow was illegal, PPT denies said allegationMs*** claims that our company does not accept credit cards as a payment methodPPT states that this is also a allegationWe have terminals available for card use but Ms*** did not seem to be happy with thisShe was trying to find a loop hole to retrieve her car either without paying or for a discount*** was polite but argumentative at the same timeIt was around am on a weekend and our office was closed however we release vehicles, after hours, if called in advanceThis courtesy is not intended to waste ours or anybody elses time and its not intended to allow open argument of the facts surrounding the situationNobody is ever happy when their vehicle is impounded and they have to pay money to get it back*** was not overcharged but it is an expensive lessonThe only person to blame here is *** for either blatantly disregarding the posted signage or otherwise being negligent of the parking rules/laws that she was in violation ofPPT does not give refunds in situations as theseThank youSincerely, *** - PPT
In response to the complaint submitted by *** ***, please take note of the following:The empty lot that the complainant is speaking of is within walking distance of our tow yardThere is no law that prohibits us to tow vehicles within a certain distance, however there is a law that
prohibits us to tow vehicles further than a certain distance (described in the CVC)If the vehicle towed was more than XXX amount of miles from the impound yard it would create an unwarranted hardship on motorists who are in violation of parking laws if they had to travel a long distance (with no car) to retrieve their vehicle from an impound yardTherefore, the fact that our yard is close to the lot where the motorist was illegally parked is actually a convenience for all involvedI'm sure it seemed convenient, at the time, that the motorist found a parking spot within walking distance of the marijuana dispensary that was having a function at the time that she attended. The motorist stated, in her own words, "After looking around, there was a sign posted."This proves that our company IS compliant with the laws as described in the CVCThe motorist should have read the signage and would not have had to pay $to get her vehicle out of impoundAdditionally, the complainant stated that recently, she had a similar situation happen to her in SacramentoI typically describe this type of situation as an expensive lesson but apparently, the motorist didn't learn from her previous mistakeIts insane to do the same thing over and over again and expect different resultsIf there were other vehicles parked in that lot, they also got impounded or they were occupiedWhatever the reason, it is a terrible excuse for ignoring the posted signage and violating parking lawsHmmm, there is a sign posted that says NO SWIMMING! Shark infested waters! But you go swimming in the water anyways because you see people out there swimming and then you wonder why a shark is chomping your leg offIt's only common senseThe sign is there for a reasonThe fact that the organization that owns the property was not having a function at the time is also a terrible excuseThis does not permit you to park on private propertyHow about a bunch of people go park on your front lawn or in your backyard and say its ok because your not doing anything at the time and its not roped offThat wouldn't be acceptable now, would it?Mainly, WE DO ACCEPT CREDIT/DEBIT CARDSDid the person try to use our machine? If so, there might be an issue with the bankWe accept credit/debit however cash is preferred. There has not been a single person that has had their vehicle impounded, that I've known of, that has been satisfied with the outcomeBottom line is, you should read the signs before you park. NO REFUND!
I am rejecting this response because:I did not once ask for a discount. All I was asking was to be able to use my credit card like the business' sign suggested they accepted. The two "ATM" terminal provided was not going to work with a credit card. The person in the front told me they avoid letting customers use their credit cards due to other customers calling their credit card company to dispute charges. She also had the nerve to tell me if I waited until Tuesday to pick up my car they would allow me to use my credit card then, it was Labor Day weekend so that would have been an extra charge of 85 a day. All this company care about is what is best for them and what can make them the most money. All I ask is if you guys advertise you guys accept different form payments please allow customers to use their credit cards, 450 dollars is a lot of money and not everyone will have that on hand to pay to get their cars out. Have a little compassion, not everyone thrives on making money by making other people lives miserable.
In response to the complaint filed by *** *** against PPT, PPT hereby states as follows: Ms*** parked in an alley near the bar she was visiting when her vehicle was towedThe alley is a FIRE LANE with signs posted that there is no parking*** claims that she was not parked
in an area that prohibits parking but we have photographs that clearly show otherwiseThe pictures show her vehicle parked right next to a signSo, in regards to the allegation that the tow was illegal, PPT denies said allegationMs*** claims that our company does not accept credit cards as a payment methodPPT states that this is also a allegationWe have terminals available for card use but Ms*** did not seem to be happy with thisShe was trying to find a loop hole to retrieve her car either without paying or for a discount*** was polite but argumentative at the same timeIt was around am on a weekend and our office was closed however we release vehicles, after hours, if called in advanceThis courtesy is not intended to waste ours or anybody elses time and its not intended to allow open argument of the facts surrounding the situationNobody is ever happy when their vehicle is impounded and they have to pay money to get it back*** was not overcharged but it is an expensive lessonThe only person to blame here is *** for either blatantly disregarding the posted signage or otherwise being negligent of the parking rules/laws that she was in violation ofPPT does not give refunds in situations as theseThank youSincerely, *** - PPT
In response to the complaint submitted by *** ***, please take note of the following:The empty lot that the complainant is speaking of is within walking distance of our tow yardThere is no law that prohibits us to tow vehicles within a certain distance, however there is a law that
prohibits us to tow vehicles further than a certain distance (described in the CVC)If the vehicle towed was more than XXX amount of miles from the impound yard it would create an unwarranted hardship on motorists who are in violation of parking laws if they had to travel a long distance (with no car) to retrieve their vehicle from an impound yardTherefore, the fact that our yard is close to the lot where the motorist was illegally parked is actually a convenience for all involvedI'm sure it seemed convenient, at the time, that the motorist found a parking spot within walking distance of the marijuana dispensary that was having a function at the time that she attended. The motorist stated, in her own words, "After looking around, there was a sign posted."This proves that our company IS compliant with the laws as described in the CVCThe motorist should have read the signage and would not have had to pay $to get her vehicle out of impoundAdditionally, the complainant stated that recently, she had a similar situation happen to her in SacramentoI typically describe this type of situation as an expensive lesson but apparently, the motorist didn't learn from her previous mistakeIts insane to do the same thing over and over again and expect different resultsIf there were other vehicles parked in that lot, they also got impounded or they were occupiedWhatever the reason, it is a terrible excuse for ignoring the posted signage and violating parking lawsHmmm, there is a sign posted that says NO SWIMMING! Shark infested waters! But you go swimming in the water anyways because you see people out there swimming and then you wonder why a shark is chomping your leg offIt's only common senseThe sign is there for a reasonThe fact that the organization that owns the property was not having a function at the time is also a terrible excuseThis does not permit you to park on private propertyHow about a bunch of people go park on your front lawn or in your backyard and say its ok because your not doing anything at the time and its not roped offThat wouldn't be acceptable now, would it?Mainly, WE DO ACCEPT CREDIT/DEBIT CARDSDid the person try to use our machine? If so, there might be an issue with the bankWe accept credit/debit however cash is preferred. There has not been a single person that has had their vehicle impounded, that I've known of, that has been satisfied with the outcomeBottom line is, you should read the signs before you park. NO REFUND!
I am rejecting this response because:I did not once ask for a discount. All I was asking was to be able to use my credit card like the business' sign suggested they accepted. The two "ATM" terminal provided was not going to work with a credit card. The person in the front told me they avoid letting customers use their credit cards due to other customers calling their credit card company to dispute charges. She also had the nerve to tell me if I waited until Tuesday to pick up my car they would allow me to use my credit card then, it was Labor Day weekend so that would have been an extra charge of 85 a day. All this company care about is what is best for them and what can make them the most money. All I ask is if you guys advertise you guys accept different form payments please allow customers to use their credit cards, 450 dollars is a lot of money and not everyone will have that on hand to pay to get their cars out. Have a little compassion, not everyone thrives on making money by making other people lives miserable.