Walker"s Property Management

Complaint: [redacted] I am rejecting this response because: I feel the amounts deducted from our security deposit is price gouging and unfairWhen we moved into the property we signed a condition checklist, however we were not given an opportunity to do a final walk through with the property managers to authorize and confirm what he feels is justifiedBoth my husband and myself turned in the keys with a full expectation of a final walk throughWe were gently dismissed and told our deposit would be in the mail within daysI vehemently deny any damage to any closet door in that entire houseThe room that they said a hole was found was never occupiedWe used the room to house dressers since the master bedroom was so smallThere was no damage upon our departureWhen we moved out of the property we turned off the electricityThe property manager chose to turn them back on stating the grass was turning brownThat is absolutely untrueWe were at the property every week to mow and keep the property up to standardWe also were having a great deal of springtime stormsIn fact in Cheney the average rainfall for the month of May was about an inchOne day alone they received inchesThe grass was not without water and was not turning brownAlso in regards to the powerWhen we turned the power off I purposefully opened the refrigerator door leaving a towel to keep it open so the clean fridge would not mildewI also unplugged the sprinkler systemUpon checking the premises one more time before turning in the keysI found the refrigerator door closed and the towel removedThe sprinkler system was plugged back in and setThis tells me the property manager was in the property without my consentIn regards to the "missed" appointment to start up the sprinklers for the season it was the realtor not the maintenance man who contacted me at work about no one being homeMy son was staying on the property until all of our possessions had been removedUndenounced to me he was called into work early for a sick call and had to leave before the maintenance man was set to arriveClint the realtor text me and said no one answered when he knocked on the doorClint offered to open up the house to allow him in to turn on the water so he could start up the sprinklers and he didI thanked him for being so kind and helping me out since I could not leave workSo the maintenance man was able to do what he came for and therefore we should not be charged a feeThe charges for cleaning a clean house is absolutely outrageousThey are charging me for dusty lightbulbs and stove top burners? When we moved in every single lightbulb in the house was not in working orderThere were several burned out that I had to replace right away including the front porch light! When I left to the best of my knowledge they were all in working order and the stove was cleaned inside and out including the traysThose were not new when I moved in, but they were as clean as they were when I arrivedI can understand reasonable charges, but these are out of sortsMrW [redacted] says they have been in business for over years and this is the first complaint received by the Revdex.comMost of his clients are college kids and use social media to complain instead of going through the Revdex.comYou google W***s Property Management and there are complaints that have been voiced by othersI am hoping this can be resolved through a different routeThe disputed amount is for $due to us giving a $deposit subtracting the $for carpet cleaningI am hopeful we can come to a figure we can both agree to be appropriate$is not a fair amount.Sincerely, [redacted]

Dear [redacted] , This letter is in response to a complaint from a former tenantThe following is a detailed response of thecomplaintThe rental property that the tenants were living in was placed on the market to sell in March;Walker's Property Management spoke with the tenants about the possibility of the home being soldbefore their lease would endThe tenant signed a Notice to Vacate with the understanding that theywere responsible for the rent until the end of the lease periodDocument is enclosedUpon renting thehome the tenants and a representative of Walker's Property Management completed and signed aCondition Checklist (RCW59.18.260) and when the tenants vacated the home the move-out conditionwas documented on this same formDocument is enclosedA Deposit Disposition and Accounting form(RCW59.18.280) was completed and sent with a refund of $On this form, which is enclosed,there is an itemized list of the items that were charged against the damage and security depositTheutilities paid were because the tenants turned off the power and water to the home, which caused thegrass to become brown and dying; the electricity and wate~ needed to be turned back on to be able runthe sprinklers to keep the grass from dyingThis is per the lease agreement under Maintenance andRepairsThe cost of replacing a broken closet door which had a hole in it; this was not reported on themoCondition Checklist so therefore it was a hole that was done during the time the tenants lived inthe homeThe missed appointment charge is for a maintenance call to do sprinkler stain thespringThe maintenance man even called the tenant and she stated someone would be home to let himinto the houseNo one showed and in the lease it states under Maintenance and Repairs "If a tenantmisses a scheduled appointment with maintenance a $charge will be applied." Also with the lightbulbs, they may have been accounted for but they were not in working order and the burner pans thereis no written information on the moCondition Checklist and on the move-out report it is writtenthat the pans were dirty The tenant stated that they had phoned Walker's Property Management and that their calls wereignoredThere is a written telephone message from the tenant at 3:p.mon 6/16/and Walker'sProperty Management left a message on 6/17/at 8:38a.mThis was the only contact the tenantsmade with the property management companyThis document is enclosed The dispute amount of $is confusing as in no paperwork is there an amount of $It isclearly itemized on the Deposit Disposition and Accounting (RCW59.18.280) and the tenant did receive$of their $damage and security deposit At this time Walker's Property Management feels we are being fair and reasonableThe encloseddocuments supports a refund of $ All documents are enclosed that were mentioned in the above responseOur company has been inbusiness for over years now and this is the first complaint the company has received from the Revdex.com.Walker's Property Management prides ourselves on being fair, courteous, and going above and beyondto make our tenants comfortable Thank you in advance for taking care ofthis complaint Sincerely, Walker's Property Management1stCheney WA99004(509) 235- [redacted] Please see attached documents [redacted]

Complaint: [redacted]I am rejecting this response because:
I feel the amounts deducted from our security deposit is price gouging and unfair. When we moved into the property we signed a condition checklist, however we were not given an opportunity to do a final walk through with the property managers  to authorize and confirm what he feels is justified. Both my husband and myself turned in the keys with a full expectation of a final walk through. We were  gently dismissed and told our deposit would be in the mail within 14 days. I vehemently deny any damage to any closet door in that entire house. The room that they said a hole was found was never occupied. We used the room to house dressers since the master bedroom was so small. There was no damage upon our departure. When we moved out of the property we turned off the electricity. The property manager chose to turn them back on stating the grass was turning brown. That is absolutely untrue. We were at the property every week to mow and keep the property up to standard. We also were having a great deal of springtime storms. In fact in Cheney the average rainfall for the month of May was about an inch. One day alone they received 2.01 inches. The grass was not without water and was not turning brown. Also in regards to the power. When we turned the power off I purposefully opened the refrigerator door leaving a towel to keep it open so the clean fridge would not mildew. I also unplugged the sprinkler system. Upon checking the premises one more time before turning in the keys. I found the refrigerator door closed and the towel removed. The sprinkler system was plugged back in and set. This tells me the property manager was in the property without my consent. In regards to the "missed" appointment to start up the sprinklers for the season it was the realtor not the maintenance man who contacted me at work about no one being home. My son was staying on the property until all of our possessions had been removed. Undenounced to me he was called into work early for a sick call and had to leave before the maintenance man was set to arrive. Clint the realtor text me and said no one answered when he knocked on the door. Clint offered to open up the house to allow him in to turn on the water so he could start up the sprinklers and he did. I thanked him for being so kind and helping me out since I could not leave work. So the maintenance man was able to do what he came for and therefore we should not be charged a fee. The charges for cleaning a clean house is absolutely outrageous. They are charging me for dusty lightbulbs and stove top burners? When we moved in every single lightbulb in the house was not in working order. There were several burned out that I had to replace right away including the front porch light! When I left to the best of my knowledge they were all in working order and the stove was cleaned inside and out including the trays. Those were not new when I moved in, but they were as clean as they were when I arrived. I can understand reasonable charges, but these are out of sorts. Mr. W[redacted] says they have been in business for over 5 years and this is the first complaint received by the Revdex.com. Most of his clients are college kids and use social media to complain instead of going through the Revdex.com. You google W[redacted]s Property Management and there are complaints that have been voiced by others. I am hoping this can be resolved through a different route. The disputed amount is for $850 due to us giving a $1000 deposit subtracting the $150 for carpet cleaning. I am hopeful we can come to a figure we can both agree to be appropriate. $325.07 is not a fair amount.Sincerely,[redacted]

Dear [redacted],
This letter is in response to a complaint from a former tenant. The following is a detailed response of thecomplaint. The rental property that the tenants were living in was placed on the market to sell in March;Walker's Property Management spoke with the tenants about the...

possibility of the home being soldbefore their lease would end. The tenant signed a Notice to Vacate with the understanding that theywere responsible for the rent until the end of the lease period. Document is enclosed. Upon renting thehome the tenants and a representative of Walker's Property Management completed and signed aCondition Checklist (RCW59.18.260) and when the tenants vacated the home the move-out conditionwas documented on this same form. Document is enclosed. A Deposit Disposition and Accounting form(RCW59.18.280) was completed and sent with a refund of $325.07. On this form, which is enclosed,there is an itemized list of the items that were charged against the damage and security deposit. Theutilities paid were because the tenants turned off the power and water to the home, which caused thegrass to become brown and dying; the electricity and wate~ needed to be turned back on to be able runthe sprinklers to keep the grass from dying. This is per the lease agreement under Maintenance andRepairs. The cost of replacing a broken closet door which had a hole in it; this was not reported on themove-in Condition Checklist so therefore it was a hole that was done during the time the tenants lived inthe home. The missed appointment charge is for a maintenance call to do sprinkler start-up in thespring. The maintenance man even called the tenant and she stated someone would be home to let himinto the house. No one showed and in the lease it states under Maintenance and Repairs "If a tenantmisses a scheduled appointment with maintenance a $50.00 charge will be applied." Also with the lightbulbs, they may have been accounted for but they were not in working order and the burner pans thereis no written information on the move-in Condition Checklist and on the move-out report it is writtenthat the pans were dirty.
The tenant stated that they had phoned Walker's Property Management and that their calls wereignored. There is a written telephone message from the tenant at 3:05 p.m. on 6/16/2016 and Walker'sProperty Management left a message on 6/17/2016 at 8:38a.m. This was the only contact the tenantsmade with the property management company. This document is enclosed.
The dispute amount of $850.00 is confusing as in no paperwork is there an amount of $850.00. It isclearly itemized on the Deposit Disposition and Accounting (RCW59.18.280) and the tenant did receive$325.07 of their $1000.00 damage and security deposit.
At this time Walker's Property Management feels we are being fair and reasonable. The encloseddocuments supports a refund of $325.07.
All documents are enclosed that were mentioned in the above response. Our company has been inbusiness for over 5 years now and this is the first complaint the company has received from the Revdex.com.Walker's Property Management prides ourselves on being fair, courteous, and going above and beyondto make our tenants comfortable.
Thank you in advance for taking care ofthis complaint.
Sincerely,
Walker's Property Management1315 1stCheney WA. 99004(509) 235-2322
 
                                 [redacted]Please see attached documents[redacted]