Wall To Wall Carpets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I spoke to [redacted] after speaking with ***, they have no knowledge of ever saying that they were going to pay I am waiting to see where the entire mix up is happening In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The adjuster that came to look at this vehicle ( [redacted] ) was an independent appraiser for [redacted] Insurance Company After a complete repair estimate was written, the adjuster asked [redacted] (Our service advisor) to sign a direction of pay A direction of pay would indicate to us, that they want to know where they should send the payment for this repair [redacted] informed him that we do not accept direction of pay at Silver Star Motors We require the insurance check to be sent directly to the customer, and for our repairs to be paid in full by the customer when they are completed We were led to believe, by asking us for a direction of pay, that this claim would be paid by a check to the customer The customer, [redacted] ***, was informed that we needed her authorization before repairing this vehicle She verbally authorized the repair of this vehicle to [redacted] .At no time, was this customer ever mislead, by any statements made by anyone here at Silver Star Motors The insurance company wanting to further investigate this claim, is most likely because this is a third party claim, and they have the right to do so [redacted] , [redacted] , spoke with [redacted] on May *** She indicated that the insurance company is not denying payment, they are just further investigating this claim [redacted] also contacted the third party insurance company this morning and left a message for them to call us on this claim As soon as we have further information we will be happy to share it with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We would love to respond to this complaint correctly So if you could please provide us with a VIN (vehicle identification number) on the vehicle in question, we could obtain all the necessary paperwork to respond to this complaint thank you [redacted]

Please see attached letter signed for and agreed for by the customer The initial $1,deposit is not refundable to him He authorized work to be done the a vehicle, which he agreed to pay for and not charge back to us.He has already disputed and his credit card company has already charged us back for the remaining deposit of $2, - so there was nothing for us to return to him regarding that amount - they automatically charged it to our account.There are no other monies or funds due this customer at this time I am not sure what he is looking forChristian C [redacted]

We apologize for this inconvenience. We have already contacted Mercedes-Benz Financial and they are working on resolving this issue for *** ***. There are no monies or payments due from *** ***. MB is taking care of them, as promised, with the lease of their new
vehicle. Please disregard the notices you have received. The old account should be completely closed out shortly, as soon as MBF has completed going through all of their steps in closing this account. Again, we apologize for any inconvenience this has caused you

We at Silver Star Motors apologize for this oversight, it is not our intention to "harass" you or any of our customers. As of 10/**/2015, we have set you up on our DO NOT CALL list and have removed you from all contact information screens. If you should receive any unwanted and
unintentional contact from us in the future, please send an email to *** and indicate how we contacted you and that you are on our DO NOT CALL list. We will make certain that issue is corrected, and that nothing further comes though.Once again, we apologize for any inconvenience.?

I called the claim representative from *** twice, to follow up on this claim for the client, to date they have not returned our call The adjuster that came to look at this claim originally, was an independent adjuster representing *** Insurance. He is not an employee of *** Insurance. That adjuster, asked us (Silver Star Motors) to sign a direction of pay at the time that he had given us the Estimate. We advised him, that we do not accept “direction of pay”… he then stated that the check would then be mailed to the customer, and that the customer would in turn pay Silver Star Motors. The adjuster led us to believe that this claim was going to be paid. *** *** called the customer after the adjuster left our facility, and explained everything that had transpired with the adjuster*** *** gave *** ***, Service Advisor, verbal authorization to repair her vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
my account is day past due, im currently in collection department because of the silver star motorsas of this morning (7/*/16) the account is not closed by mercedes, no one contacted me, no one did anythingthe person by the name rob m*** was suppose to contact me and resolve the issue but unfortunately the problem is not resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Paul C[redacted] (Pre Owned Manager for Silver Star Motors) spoke with this customer yesterday.He will take care of getting her the key that she is requesting.With regards to the SD Card, he explained to [redacted], that the vehicle is not equipped for an SD card.  Customer told Paul C[redacted] that she...

will be contacting Revdex.com to tell them that everything has been resolved. Please let us know if you need anything further. Carmela T. M[redacted]Controller

This complaint has been resolved. We have been advised that as per Mercedes-Benz Financial Services that this was resolved on 07/**/2016.  They sent out a zero balance letter to this customer indicating this matter has been resolved.  I am currently awaiting a copy of that letter so that I can forward it to you and attach it to this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Unfortunately, we cannot be held responsible for a customer vehicle that has been poorly maintained.  The vehicle was brought to our shop with specific complaints which were addressed and remedied.   THe sunroof seal was completely dislodged from its original position and in need of...

replacement, the vehicle was loaded with water due to that.  The vehicle was repaired August **, 2016.  The vehicle originally was brought to us with the left rear window stuck down and the sunroof drains completed clogged - they look like they had never been cleaned or cleared.   The date, the left rear window is still taped shut in the up position.  THe client does not bring the vehicle in for any preventative mainentance.   Since the last repair, the vehicle has been driven 3,000 miles and 4 months time has elapsed.   IF a vehicle is going to leak water from an incorrect repair, then that vehicle should or would have been brought back immediately, which is not the case here.   This customer did not come back to us for 4 months.  Unfortunately, there is nothing we can do at this time, as nothing is due to this customer, free of charge.  We serviced their vehicle for the condition it was originally brought in for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 When I spoke to [redacted] after speaking with [redacted], they have no knowledge of ever saying that they were going to pay.  I am waiting to see where the entire mix up is happening.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We would love to respond to this complaint correctly.  So if you could please provide us with a VIN (vehicle identification number) on the vehicle in question, we could obtain all the necessary paperwork to respond to this complaint.   thank you. [redacted]

The adjuster that came to look at this vehicle ([redacted]) was an independent appraiser for [redacted] Insurance Company.  After a complete repair estimate was written, the adjuster asked [redacted] (Our service advisor) to sign a direction of pay.  A direction of pay...

would indicate to us, that they want to know where they should send the payment for this repair.    [redacted] informed him that we do not accept direction of pay at Silver Star Motors.   We require the insurance check to be sent directly to the customer, and for our repairs to be paid in full by the customer when they are completed.  We were led to believe, by asking us for a direction of pay,  that this claim would be paid by a check to the customer.  The customer, [redacted], was informed that we needed her authorization before repairing this vehicle.  She verbally authorized the repair of this vehicle to [redacted].At no time, was this customer ever mislead, by any false statements made by anyone here at Silver Star Motors.   The insurance company wanting to further investigate this claim, is most likely because this is a third party claim, and they have the right to do so.  [redacted], [redacted], spoke with [redacted] on May [redacted].  She indicated that the insurance company is not denying payment, they are just further investigating this claim.    [redacted] also contacted the third party insurance company this morning and left a message for them to call us on this claim.  As soon as we have further information we will be happy to share it with you.

Please see attached letter signed for and agreed for by the customer.   The initial $1,000 deposit is not refundable to him.   He authorized work to be done the a vehicle, which he agreed to pay for and not charge back to us.He has already disputed and his credit card company has...

already charged us back for the remaining deposit of $2,474  - so there was nothing for us to return to him regarding that amount - they automatically charged it to our account.There are no other monies or funds due this customer at this time.   I am not sure what he is looking for. Christian C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]