Wall to Wall Construction

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Contact Name and Title: [redacted] - Owner Contact Phone: XXX XXX XXXX Contact Email: [redacted] @gmail.com My crew and I made every accommodation for Customer in an effort to appease herThe tile had to be redone on more than one occasion after she did not like the way it turned out the first timeShe was constantly claiming we were doing some aspect of the job "wrong", or on multiple occasions that we were not using the right materialI am unsure if Customer is qualified to rate any construction material Customer was also present in and out of the job and seemed perfectly content the whole time, until the the job was 98% complete, and she asked me to leave the premise, after finding out I was not licensed in the town of Gary Some examples of the work completed - Fully Tiled All new DuraRock around the whole shower area (used waterproof screws-decking screws) 1/2" drywall thru bathroom Seamed with fiberglass mesh tape (duraRock filler) Applied waterproof material Minute Mud Applied Finshing Mud Rough Sanded Walls Applied RedGuard WaterProofing behind shower area, the sink & toilet area There was a plethora of custom work done to please this customer initially, and she seemed please with the progress up until the end According to the contract signed by Customer, she still owes me [redacted] (the other half agreed to in aforementioned contract), along with this extra work she verbally agreed to that we also completed shown below I have attached pictures of my work with this replyI was very professional with Customer the whole time, and I am very disappointed that she was not satisfied, but we went above and beyond to satisfy her during the time of our work in her home *EXTRA WORK*(Rotted subfloor Not on contract) [redacted] *EXTRA WORK*(Plumbing Repairs Not on contract ) [redacted] TOTAL OWED: [redacted] A copy of the contract can be obtained upon request OFFER: [redacted] work owed Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/06/01) */ I am sorry but cannot agree with the assessment provided by the contractorWork has not been finished, no contact was made to resolve this issue Contractor has not completed the job as specified (quality, quantity, and time wise)

Initial Business Response /* (1000, 5, 2015/12/31) */
Contact Name and Title: [redacted] - Owner
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@gmail.com
My crew and I made every accommodation for Customer in an effort to appease her. The tile had to be redone on more...

than one occasion after she did not like the way it turned out the first time. She was constantly claiming we were doing some aspect of the job "wrong", or on multiple occasions that we
were not using the right material. I am unsure if Customer is qualified to rate any construction material.
Customer was also present in and out of the job and seemed perfectly content the whole time, until the
the job was 98% complete, and she asked me to leave the premise, after finding out I was not licensed in
the town of Gary.
Some examples of the work completed - Fully Tiled
1. All new DuraRock around the whole shower area (used waterproof screws-decking screws)
2. 1/2" drywall thru bathroom
3. Seamed with fiberglass mesh tape (duraRock filler)
4. Applied waterproof material
5. 20 Minute Mud
6. Applied Finshing Mud
7. Rough Sanded Walls
8. Applied RedGuard WaterProofing behind shower area, the sink & toilet area
There was a plethora of custom work done to please this customer initially, and she seemed please with
the progress up until the end.
According to the contract signed by Customer, she still owes me [redacted] (the other half agreed to in
aforementioned contract), along with this extra work she verbally agreed to that we also completed
shown below.
I have attached pictures of my work with this reply. I was very professional with Customer the whole
time, and I am very disappointed that she was not satisfied, but we went above and beyond to satisfy
her during the time of our work in her home.
*EXTRA WORK*(Rotted subfloor Not on contract) [redacted]
*EXTRA WORK*(Plumbing Repairs Not on contract ) [redacted]
TOTAL OWED: [redacted]
A copy of the contract can be obtained upon request.
OFFER:
[redacted] work owed
Initial Consumer Rebuttal /* (3000, 14, 2016/06/01) */
I am sorry but cannot agree with the assessment provided by the contractor. Work has not been finished, no contact was made to resolve this issue.
Contractor has not completed the job as specified (quality, quantity, and time wise).