To:Revdex.comMarch 16, 2016** *** *** *** ** ***Regarding Case ID: ***We are writing in response to the complaint filed on March 7th regarding a cannabis cartridge that waspurchased that was not compatible with the customer batteryThe battery was noted to not have
beenpurchased at our store and the customer complaint stems from this issue, however it appears the methodof how the customer was engaged when they called regarding this non-compatible cartridge is the root ofthe exchange and issue.We take customer service issues very seriously and we are most disappointed that it appears thecustomer was not able to reach a manager who could have assisted in a resolution to the customer issue.Having a salesperson act as a buffer to management regarding customer issues is something that isagainst policy within our company and goes, at the heart, against our customer service philosophy.The Management of the Walla Walla Cannabis Company, at the time of this letter, has reached out to thecustomer to explain and assist in a resolution, that the customer will find satisfaction with and that alsofalls in line with the laws related to cannabis retail sales as set forth by the WSLCBThese laws are finiteand are dictated at the advice of the WSLCB and our WSLCB Agent RepresentativeIn particular, noreturns of open products, as this violates the law regarding open product in a retailer, thus the storespolicy on “sales being final”Often the laws related to cannabis sales inhibit both our customer serviceplatform as compared to conventional business and prevents us from engaging in meaningful solutions toever changing and new technologies and productsThe first conversation between Management and thecustomer occurred on March 16, in this resolution process.As with any guest issue, either positive or negative, our company strives to respond and react under thelaws of the state and best practices as set forth by our founders and owners.Sincerely,*** *** - OwnerWalla Walla Cannabis Company*** *** *** ***
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[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Dear Revdex.com,
I received an amazing call from [redacted], owner of Walla Walla Cannabis Co. He listened and sincerely cared about my concerns. I feel I have been heard. Had I spoken with [redacted] initially, then this entire problem could have been averted.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I think [redacted] plans to follow up in person when he is in town next week, but either way he was a pleasure to speak with and helps me to feel a bit better about Walla Walla Cannabis Co.Regards,
[redacted]
To:Revdex.comMarch 16, 2016** *** *** *** ** ***Regarding Case ID: ***We are writing in response to the complaint filed on March 7th regarding a cannabis cartridge that waspurchased that was not compatible with the customer batteryThe battery was noted to not have
beenpurchased at our store and the customer complaint stems from this issue, however it appears the methodof how the customer was engaged when they called regarding this non-compatible cartridge is the root ofthe exchange and issue.We take customer service issues very seriously and we are most disappointed that it appears thecustomer was not able to reach a manager who could have assisted in a resolution to the customer issue.Having a salesperson act as a buffer to management regarding customer issues is something that isagainst policy within our company and goes, at the heart, against our customer service philosophy.The Management of the Walla Walla Cannabis Company, at the time of this letter, has reached out to thecustomer to explain and assist in a resolution, that the customer will find satisfaction with and that alsofalls in line with the laws related to cannabis retail sales as set forth by the WSLCBThese laws are finiteand are dictated at the advice of the WSLCB and our WSLCB Agent RepresentativeIn particular, noreturns of open products, as this violates the law regarding open product in a retailer, thus the storespolicy on “sales being final”Often the laws related to cannabis sales inhibit both our customer serviceplatform as compared to conventional business and prevents us from engaging in meaningful solutions toever changing and new technologies and productsThe first conversation between Management and thecustomer occurred on March 16, in this resolution process.As with any guest issue, either positive or negative, our company strives to respond and react under thelaws of the state and best practices as set forth by our founders and owners.Sincerely,*** *** - OwnerWalla Walla Cannabis Company*** *** *** ***
*** *** ** ***
***
[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Dear Revdex.com,
I received an amazing call from [redacted], owner of Walla Walla Cannabis Co. He listened and sincerely cared about my concerns. I feel I have been heard. Had I spoken with [redacted] initially, then this entire problem could have been averted.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I think [redacted] plans to follow up in person when he is in town next week, but either way he was a pleasure to speak with and helps me to feel a bit better about Walla Walla Cannabis Co.Regards,
[redacted]