Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You took my money before I signed anything You took my non refundable deposit over the phone before I signed any contract You purposely misled me in order to get that deposit because you know once that deposit is given the customer will not back out or they are out a large amount of money If you take money before I sign anything that is non refundable then the contract IS verbal If you misled me on the phone during that verbal conversation and are unwilling to take responsibility for it, that is called stealingMoreover, after researching your company, it appears as this is a common theme and is quite likely that it is incorporated in to your business strategy Your business does not need to be based on customer satisfaction because you are not looking for recurring customers, you are looking for a one time deal It is a shame that companies can do this nowadays You know as well as I do that it is not worth the time, cost, or effort to take you to court and prove your dishonesty, which I most certainly could Your response does not resolve my valid complaint, or even attempt to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This did not address my complaint whatsoever My complaint is that I was misled knowingly by a dishonest business The business plan of this company is to knowingly under quote the customer and make promises that they can't fulfill in order to get an initial payment because they know that after that initial payment is made, the customer will always continue with the transaction whether they are presented with a choice or not I could have chosen not to go with Walla and I would have had to throw all my belongings away and be out the something dollar deposit I gave them Nobody will do this and they know it In hindsight, I should have."We have all the emails and the phone recordings." If you believe I don't remember my initial conversation correctly I would like you to provide that conversation to Revdex.com.I have a recording of all my phone calls with them because my Android auto-records all callsThe only conversation I don't have is the one with dispatch when the movers came to my house because I didn't use my personal phone for that I am not disputing that phone call though.I also have pictures of all of my broken items There are a lot of them If I need to follow up in any way, please let me know [redacted]
[redacted] *** [redacted] *** [redacted] To Whom it may Concern, We would like to address, our customer, [redacted] ’s complaintOn May [redacted] our relocation specialist, [redacted] went to [redacted] ’s house to perform a visual inspection of the items our customer wanted shippedIn order to provide all of our customers with the most accurate pricing for their shipments, we prefer to send a relocation specialist to their house to perform a visual inspection – this is so that we can provide a more accurate estimate than would be given over the phone Our records indicate, [redacted] went to the customer’s house and wrote up a detailed item list of everything the customer had requested to ship to Texas [redacted] then provided them with a binding estimateThis binding estimate is based on the item listAnd includes within it a 15% fuel surcharge [redacted] also explained that the binding estimate is based on the items list and that if on the day of the move the customer has more items, the price will changeOur customer booked the job and scheduled for a pick up on June **, By law, on the day of the move, and before we begin working, if the foreman apprehends that the customer has more items than on the order for service he is required to revise the estimate and give the customer a new binding estimate, and again this needs to be done before the crew begins to work At that point the customer has two optionsOption #is to take just the items that are on the Order for Service, and then the price does not changeOption #- if they want us to take everything, the customer needs to sign on the Revised Estimate for us to start performing our job On the morning of the move, the foreman arrived at the customer’s house and performed a walk through with the customer [redacted] ’s Order for Service had an items list of itemsHowever, our Foreman counted more items than itemsHe counted items Our policy in the case that a customer has more items is that the foreman, after performing the walk through, will automatically notify the customer that he needs to revise the estimateThe foreman must then contact the office and inform our dispatcher, and our dispatcher will then speak to the customer so that they understand their options and also understand the price is changing We are attaching one of our phone records showing that our dispatcher had communicated with the customer regarding the price being revised as well as the reason for it, before we began to workSee attachment # Our customers, [redacted] and his wife, decided to go with the second option An onsite estimator’s job is to ask the customer what is going and what isn’t going to be shippedOur customer said that they would have assorted sized boxes – which was included in the list of itemsAt the day of the move our foreman ended up picking up items, which is an additional items, (sidenote: all of the customers boxes were extra large or medium, there were no small boxes) The additional items and the fact that all of their boxes were larger than initially communicated, the volume of the shipment changedOur customer had the option to take the original amount of items Regarding issue #2, our records indicate there were several communications between the customer and the office Regarding issue #3, as a professional and reputable moving company we try our best to explain, and notify the customer of all of our policies before they book the jobAnd to prevent a misunderstanding on the customer’s behalf, the policies are written in a big font with red lettering, not in small fonts or hiddenAnd on top of that, we go the extra mile, and send the customer a second email dedicated solely in telling them to please read the section titled ‘Understanding your Estimate’ on the quote, so that there will be no doubt of our honesty and transparency As well as our professionalism in conducting our services, as required by law See attachments # & On the Order for Service, it states in big red lettering that our time frame for deliveries out to the Midwest, from the customers chosen ‘First Available Date’, is between 10- business daysOur customer’s First Available delivery date was June **, Our customer received their shipment on July **, which, if you count, is business daysWe did not deliver the shipment late, we delivered it within the promised window Here at Walla, we always try our best to get shipments out to the customer as close to their First Available Date of delivery as possibleThat is just how we operate As for the shuttle fee, our charges for shuttle service are based on the volumeAnd our customer ended up receiving a major discount since we decided not to charge him the full volumeWe charged him for the volume of the original estimateSee attachment # We feel that from the beginning [redacted] received a cheap rate and an honest estimateWe provided him with free packing of TVs and WardrobesHe received a Promotional early booking discount of $400, and even though his volume changed we didn’t raise the shuttle fee, which the customer was aware the pricing for the shuttle was based on volumeThe customer was aware as well of our policy of paying the Remaining Balance Prior to unloading the shipmentAnd we have all the documentation in support of our statements and policies Also - there is only an option on this response form to add attachmentswe have a few others we would like to add to show all of the proofs Sincerely, [redacted] [redacted] *** [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You took my money before I signed anything You took my non refundable deposit over the phone before I signed any contract You purposely misled me in order to get that deposit because you know once that deposit is given the customer will not back out or they are out a large amount of money If you take money before I sign anything that is non refundable then the contract IS verbal If you misled me on the phone during that verbal conversation and are unwilling to take responsibility for it, that is called stealingMoreover, after researching your company, it appears as this is a common theme and is quite likely that it is incorporated in to your business strategy Your business does not need to be based on customer satisfaction because you are not looking for recurring customers, you are looking for a one time deal It is a shame that companies can do this nowadays You know as well as I do that it is not worth the time, cost, or effort to take you to court and prove your dishonesty, which I most certainly could Your response does not resolve my valid complaint, or even attempt to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This did not address my complaint whatsoever My complaint is that I was misled knowingly by a dishonest business The business plan of this company is to knowingly under quote the customer and make promises that they can't fulfill in order to get an initial payment because they know that after that initial payment is made, the customer will always continue with the transaction whether they are presented with a choice or not I could have chosen not to go with Walla and I would have had to throw all my belongings away and be out the something dollar deposit I gave them Nobody will do this and they know it In hindsight, I should have."We have all the emails and the phone recordings." If you believe I don't remember my initial conversation correctly I would like you to provide that conversation to Revdex.com.I have a recording of all my phone calls with them because my Android auto-records all callsThe only conversation I don't have is the one with dispatch when the movers came to my house because I didn't use my personal phone for that I am not disputing that phone call though.I also have pictures of all of my broken items There are a lot of them If I need to follow up in any way, please let me know [redacted]
[redacted] *** [redacted] *** [redacted] To Whom it may Concern, We would like to address, our customer, [redacted] ’s complaintOn May [redacted] our relocation specialist, [redacted] went to [redacted] ’s house to perform a visual inspection of the items our customer wanted shippedIn order to provide all of our customers with the most accurate pricing for their shipments, we prefer to send a relocation specialist to their house to perform a visual inspection – this is so that we can provide a more accurate estimate than would be given over the phone Our records indicate, [redacted] went to the customer’s house and wrote up a detailed item list of everything the customer had requested to ship to Texas [redacted] then provided them with a binding estimateThis binding estimate is based on the item listAnd includes within it a 15% fuel surcharge [redacted] also explained that the binding estimate is based on the items list and that if on the day of the move the customer has more items, the price will changeOur customer booked the job and scheduled for a pick up on June **, By law, on the day of the move, and before we begin working, if the foreman apprehends that the customer has more items than on the order for service he is required to revise the estimate and give the customer a new binding estimate, and again this needs to be done before the crew begins to work At that point the customer has two optionsOption #is to take just the items that are on the Order for Service, and then the price does not changeOption #- if they want us to take everything, the customer needs to sign on the Revised Estimate for us to start performing our job On the morning of the move, the foreman arrived at the customer’s house and performed a walk through with the customer [redacted] ’s Order for Service had an items list of itemsHowever, our Foreman counted more items than itemsHe counted items Our policy in the case that a customer has more items is that the foreman, after performing the walk through, will automatically notify the customer that he needs to revise the estimateThe foreman must then contact the office and inform our dispatcher, and our dispatcher will then speak to the customer so that they understand their options and also understand the price is changing We are attaching one of our phone records showing that our dispatcher had communicated with the customer regarding the price being revised as well as the reason for it, before we began to workSee attachment # Our customers, [redacted] and his wife, decided to go with the second option An onsite estimator’s job is to ask the customer what is going and what isn’t going to be shippedOur customer said that they would have assorted sized boxes – which was included in the list of itemsAt the day of the move our foreman ended up picking up items, which is an additional items, (sidenote: all of the customers boxes were extra large or medium, there were no small boxes) The additional items and the fact that all of their boxes were larger than initially communicated, the volume of the shipment changedOur customer had the option to take the original amount of items Regarding issue #2, our records indicate there were several communications between the customer and the office Regarding issue #3, as a professional and reputable moving company we try our best to explain, and notify the customer of all of our policies before they book the jobAnd to prevent a misunderstanding on the customer’s behalf, the policies are written in a big font with red lettering, not in small fonts or hiddenAnd on top of that, we go the extra mile, and send the customer a second email dedicated solely in telling them to please read the section titled ‘Understanding your Estimate’ on the quote, so that there will be no doubt of our honesty and transparency As well as our professionalism in conducting our services, as required by law See attachments # & On the Order for Service, it states in big red lettering that our time frame for deliveries out to the Midwest, from the customers chosen ‘First Available Date’, is between 10- business daysOur customer’s First Available delivery date was June **, Our customer received their shipment on July **, which, if you count, is business daysWe did not deliver the shipment late, we delivered it within the promised window Here at Walla, we always try our best to get shipments out to the customer as close to their First Available Date of delivery as possibleThat is just how we operate As for the shuttle fee, our charges for shuttle service are based on the volumeAnd our customer ended up receiving a major discount since we decided not to charge him the full volumeWe charged him for the volume of the original estimateSee attachment # We feel that from the beginning [redacted] received a cheap rate and an honest estimateWe provided him with free packing of TVs and WardrobesHe received a Promotional early booking discount of $400, and even though his volume changed we didn’t raise the shuttle fee, which the customer was aware the pricing for the shuttle was based on volumeThe customer was aware as well of our policy of paying the Remaining Balance Prior to unloading the shipmentAnd we have all the documentation in support of our statements and policies Also - there is only an option on this response form to add attachmentswe have a few others we would like to add to show all of the proofs Sincerely, [redacted] [redacted] *** [redacted] [redacted]