Wallace F. Ackley

The window was boarded and
the apartment secured promptly after the tenant called the emergency
maintenance number. The windows for the apartments at this apartment community
are a special order size and had to be measured and then ordered. The call to
have the window measured and ordered was placed the very next business day.
This is the procedure for all apartments,
vacant and occupied alike.
 
As
for being a victim of a crime, as stated in the previous response, “Lessee is the
custodian of the Leased Premises during the term of this Lease or any extension
or renewal thereof and shall be strictly liable for all physical damage to the
Leased Premises, whether committed by the Lessee, occupant, guest, invitee or
stranger, including but not limited to damages resulting from fire, break-in or waste.” As with
all criminal activity, it is the tenant’s responsibility to notify the local
police to investigate the situation and for the offended to follow up on the
case’s progress. The tenant still owes the $182.49 for the window repair.

In regards to Mr. [redacted]’s complaints our office has complied in the following manner: Mr. [redacted] reported in our office on March 31st regarding numerous maintenance issues, one being an issue with a hole a mouse was seen. Our maintenance was out on April 5th and sealed the hole found as well as...

putting bait down at that time. We did not hear back from him regarding this issue until he came into the office again on April 28th. After this report we sent [redacted] Pest Control to his apartment on May 2nd for treatment. (Maintenance request and exterminating invoice attached)On December 27, 2016 a letter regarding the water billing issue was sent to Mr. [redacted]. The water meter is located on the back patio of the apartment and was unable to be accessed for two consecutive months by the meter reading company because the patio gate was locked. As a result the meter could not be read and they received a minimum service bill totaling $12.38 for fixed charges only- which each bill would have indicted zero usage on the bill the tenant received. The bill received on January 25, 2017 accounts for 3 months of usage for the apartment. The patio gate was again locked on during the February meter reading and the apartment was billed for fixed charges only for that month. Once a reading was taken in March they bill was again higher, accounting for 2 months of usage. This will continue to happen if the meter reading company cannot gain access to the meters. There are a total of 5 residents in this apartment and the total water bills they have received are an average of $114.65 which is well within the range the City of Columbus states residents should expect ($25-$30 per person per month). (Letter regarding patio gate and billing history attached)In regards to the carpet in the apartment, upon their move in they were told we would be cleaning the carpet only and would not be replacing it. The carpet was professionally cleaned before their move in on August 26th, 2016 and was not dirty at that time. Any issue with the cleanliness of the carpet currently would be considered a tenant responsibility.

There was a  board put up  but the replacement of the window was  with GLASS was greatly   delayed.  Then if I had to pay for it why was I  not allowed to pick a company of my choice to fix it in a timely manner? it is obvious that  you care nothing for the safety of the tenants.There is a unit across from my home that has been boarded up and  it has been over a week with no repair. Since filling this claim  my son was  attacked while  checking on my apartment. THE AREA IS NOT SAFE  and to expect me to pay for a  window when I was  the victim of a crime is  ridiculous. . The  complex as a business is better suited to  reach out further to the police and  financial resources to pay for the window. I DO  NOT HAVE THE FUNDS to cover this and if they issue is  not resolved I will be forced to  move on. I had asked to move within the  complex and  that was declined with no  real reason given. I am not concerned with the lease details as  it seems odd you would try to hold the  victim responsible for a crime other than  you know it it  an area prone to crime and  you  do not care about the tenant. You have no problem  taking my money each month but seem to have a  issue with timely repairs and safety  concerns. I have not, can not and will not pay the bill.  My lease will be up soon and I will  just move at that time if a reasonable resolution  cannot be made. in the recent  attack on my son the  person  is a known  tenant in the complex   living with another resident so again a safety concern .

The Wallace F. Ackley Company always makes every effort to make our residents comfortable in their residence. We have a proactive approach in our management philosophy and customer satisfaction. Once we are alerted to problems, action is taken to resolve the issue. It is agreed...

that the resident has been in the home since August 2014. The rental office has never been notified nor been aware of the dissatisfaction with the cleaning at the time of move-in nor the broken/inoperable windows and missing screens. All residents are provided and are encouraged to complete and submit to the rental office a Move-in-Guide upon taking possession. The Move In Guide is completed by each new resident noting any items needing corrected or noted for the file at the time of occupancy. The rental office has never received the completed document from the resident. To the best of our knowledge those items were in place at the time of move in since our maintenance department performs the unit turnovers. The company responds to all work order requests received from residents. The company agrees that requests were made regarding needed repairs to the furnace. Each repair issue was an independent problem with the necessary repairs made with the equipment working properly after the completion of the repairs. A concern regarding stress cracks was called in 8-18-15 by the resident with a work order written for an inspection of needed repairs. The needed repairs were being coordinated with the contractor and maintenance staff. However during the inspection, it was discovered and noted that a dog was on the premises and in the home. It was addressed with the resident that a lease violation exists with corrective action needed due to the pet since there is a no pet policy provision in the lease. Overall, customer satisfaction is our goal. It is our request that all needed repairs, issues and concerns be reported to the office so the repairs can be made and issues resolved.

The first notice of a water leak was received on May 20th
2015. Our maintenance technician attempted to repair the problem however there
was only a minor present in the apartment and entry was not permitted. The
residents were advised to contact the office to schedule a time for our staff
to return when an adult would be home.
The resident did not call the office to reschedule until
June 15th, 2015. Our maintenance went out immediately, was able to
gain access and determine that the problem required the repairs be performed by
a plumbing contractor. The plumbing contractor responded the same day and made
a repair to the shower pan. The plumbing contractor and maintenance staff
advised on further work needed with the grouting. The grouting repairs were
made by a different contractor.
There were no additional reports of leaking from the
resident until he came into our office on August 25th, 2015. After
he notified our office there was still a leaking issue our plumbing contractor
was dispatched to the unit and on the following day was back out to inspect and
perform any additional needed repairs. It was determined that there were no
additional leaks and if any water was coming into the kitchen it was caused by the
resident not closing the shower doors and/or splashing water onto the floor. This
was explained to the resident.
The resident caused an on the top stove fire which occurred
on August 22, 2014. The small fire caused damage to the range hood, cabinet
door, and some smoke on the wall and ceiling. The resident was notified that he
should contact his renter’s insurance due to the tenant caused damage. There
were no problems with the range burners reported until March 18th,
2015. Our maintenance staff replaced two range burners.
According to the rental office records no complaints or
requests for repairs have been received regarding any door handles in his
apartment or the trees and/or landscaping around the building.
At the time of the resident’s occupancy, the apartment was
completely painted and cleaned prior to the move in date. We do not provide
repainting of the apartments or carpet replacement after a certain length of
tenancy.

I just want to inform you guys that there is no respondfrom the rent office.still the bathroom leaking throw the the sealing of thekitchen with big hole 6x2 feet and I have to put a bucket in the kitchen tocollect the dirty water..and the mold everywhere that been over 6 months.-.ibeen in this town...

house over 5 years they never change the carpet or evenclean it .... never paint..even the old stove which I asked them to change itseveral times they never even fix it.-there is one element in the stove iasked them just to fix it because it doesn't get low its always high level andit catch a fire and the vent get burn and they didn't change it from aboutyear and half or more than that and when I asked them to put a new oneeven used they told me you have to have insurance or change it byyourself..they never trim the trees through the 5 years..they don't care.-thehandle of the door broke without lock -.and more than that ..really don'tcare about anything they just care about the rent and how to raise it everyyear..I atready get a report and I want to inform you guys that I will stoppaying the rent and I will take them to the court..please answer me becausei didn't hear from you..and you didn't tell me what I should do..thanks

Review: Recently, the apartment that is being rented by both my roommate and I had been burglarized and as a result of the break-in a window located in the apartment's kitchen was broken.The rental company is now stating that we are held responsible for the broken window. There is no documentation in our leasing agreement stating that in the event of a burglary we are held responsible for any damages(both my roommate and I have identical copies of the leasing agreement documents.). Also,we found out that other apartments in the same area next to our apartment owned by this company had been broken into consecutively for months prior and the company failed to notify us of the break-ins prior to our incident so that we could be aware. Unfortunately, we had to hear about it from neighbors and then bring it upon their attention about their negligence to inform us. Also, since Wallace F. Ackley was informed of the burglaries prior to ours,the company has failed to act quickly to provide any form of security for the targeted area even though they knew multiple robberies had occurred months prior. I would also like to add that the rental manager of the establishment was not being very sincere of the situation and showed no empathy, she was very nonchalant of the issue at hand. When asked why would we be held accountable for the replacement of the window, she just kept repeating "BECAUSE IT'S A RESIDENT CHARGE" in a rudely manner and was unable to provide any signed documentation or legal documentation as to why. Also, when asked why they could not cover the cost of the repair she stated that it was because they are not the owners of the property, and when asked who she replied " Wallace F. Ackley", also in a rude manner. She would not provide us with any direct contact numbers or emails to the "sole owners" as she stated.Desired Settlement: As a result, I would request that the company takes full responsibility of the total cost for the window replacement, provide security or an organized neighborhood watch for the targeted area, and last but not least to provide an apology for all of the residents of the company who were also burglarized for neglecting to provide a since of security sooner and holding them accountable for the repairs resulted from the occurrence. I think it is not fair that they are charging residents for something that is not damaged by the residents themselves especially since it is an unpredictable occurrence. An action SURELY needs to be taken against this company for the actions they have taken towards their residents. They should not be able to get away with this. After all, who knows how long they have been keeping this up.

Business

Response:

I apologize for the fact this response is late; however, the complaint just was brought to my attention. Our response is as follows:

Attached to this response is a copy of the lease for the unit s well as a copy of the Raules and Regulations (both of which were signed by Ms. [redacted] and Ms.[redacted]). You will find that item #11 of Rules and Regulations refers to the fact that Lessee is responsible for windows broken during occupancy.

3-07-14 Our company was made aware of the fact there was a break in at the unit at approximately 10 PM on 3-6-14. Residents stated that kitchen window was broken but had cardboard on it and needed glass replacement as soon as possible. See copy of the complaint called into the office. We did send over our contractor ([redacted]) who replaced the glass and inserted dowel rod at the kitchen window so it would not open. The cost for that work was $64.50 and an invoice was sent to the residents on March 19, 2014. We did respond very quickly to the situation.

2-27-14 Our company was notified of a break in at [redacted] #2 [redacted] Avenue...This is the unit adjoining [redacted]#3. Our company did invoice the residents of [redacted]#2 for their glass replacement. A copy of that invoice is attached for your reference (I have removed the name of the resident for privacy reasons.)

Both residents did come into our office regarding the break in and yes they were both very upset (understandably so due to the break in). Our conversation took place in our conference room. Both residents wanted the lease to be voided so that they could move from the unit. I did tell them we could not simply void the lease and explained the Lease Break Terms to them. I do not feel that I was unsympathetic to their situation and I did explain to them that we must be consistent with our policies and if we allow one resident to move because of a break in we would have to allow future residents to move in the event of a break in. Both residents were aware of a break in at the adjoining unit. I did explain to them that residents, per the Rules and Regulations were responsible for glass breakage. They were very upset about the fact they would be responsible for the cost of the glass. I asked if they had Renter's Insurance and they indicated to me that they did not. I did explain that renters insurance is very important especially with regard to their replacement items and damages. I do not feel that I was rude to the two residents; I was simply telling them that they would be responsible. I did tell them that the could put their feelings down in written form and I would make sure that the property owner was made aware of them. I did tell the two residents we could install an alarm for the front and back door of the unit for an additional $5 per month fee...this alarm is not monitored nor does it go directly to a monitoring station or the police department. I did tell them they could certainly install their own alarm code for normal maintenance as well as emergency maintenance situation. I do feel that both residents feel I was rude because they were both extremely agitated about the situation and I was not telling them it would be simply OK for them to vacate the unit. I did tell them that I certainly could not stop them from moving but I would simply have to hold them responsible for the lease terms. I did tell them about our Company Lease Break form and explained it in detail to them (a copy of that form is enclosed for your reference).

3-7-14 Enclosed you will find a copy of a letter that as written and mailed to all residents in the complex to let them know we were now aware of a number of break ins an that we were providing guide lines in an attempt to prevent them as well as the fact our company would be willing, for an additional $5 per month fee, to install an alarm that would sound for both the front and back door of the unit and would install dowel rods in the windows located on the first floor of a unit if a resident wanted to take advantage of that offer. At this time several of hte residents have but for the most part no one has requested that the alarm be installed.

4-11-14 The residents did call a work request into our office; however, they did not alert our office that there was an alarm until the contractor had alreawdy entered the unit to perform the work and the alarm went off. We were not able to complete the work since the contractor felt it best to leave the unit and simply lock it back up as he found it. We did send an invoice to the residents for this trip charge (copy attached) along with another request to have them provide the alarm code to our office.

I would be more than willing to hear your thoughts with regard to our response and to see if any additional responses need to be done by our company.

I am sincerely sorry that the residents feel I was not sympathetic and rude as well. It was certainly not my intent to do that; however, I do hope that they take into account the fact they were both very agitated about the entire situation and I was certainly not giving them the information that they wanted to hear.

Thank you for your time and attention to this matter. Please do not hesitate to call our office if you have questions or need additional information.

Sincerely,

Cyndi Crist, Rental Manager

CRC: cc

Copy: Resident file

I moved out of a WFA apartment after 26 years. I have yet to receive my deposit back. I am questioning them why very soon. I lived with a fridge that was new in 1988, carpet in the living room that was not replaced before 1988, old wallpaper in the kitchen by the sink, windows that never stayed up on there own when opened, and the back yard floods when it rains real hard. I also always would be the one to call the electric division when a light was out in the parking lot. I initiated the problem solving of the flooding. WFA did not. I installed a kitchen fan in the ceiling and a way nicer faucet in the kitchen sink. I had to inquire about a second smoke alarm on the first floor, since it's a law for apartments. WFA did not initiate this, I did. Other than being timely in any small issues, they were not big on any big issues.

Mostly Negative- They have sent me 3 eviction notices due to their own payment processing center errors. Each time I've called they have fixed it, however, this has happened on 3 separate occassions. Additionally, they have sent me invoices due to delivery fees of the eviction notices even though it was the result of their own errors. Again, they are willing to remove the fees but I have to call to have them fix it.
On a positive note, they have always promtly responded to my request to fix issues with the apartment.

Review: For the past month I've been visitting Wallace and ackley rental office determined to get a rental property secured. I first go online and look before I go over to thier office. The first two apartments were rented out to other people as soon as I looked at them. Even though the for rent signs were still on the ground and on thier website. So not wanting to miss out on the last apt I viewed, I filled out an application and had everthing in hand to apply for the apartment. When I got to the office to submit these infomartion the staff refused to take my application because I had some questions about the apt. She took my information down and said she will call first thing Monday morning to let me know what the owner of the property has to say. I didn't receive a call Mon or tues. So on wed morning I called them to see what was going on. So my dissapointment and surprise they rented the apartment out to someone else. When questioned, I was told tht a person came in on Monday morning and rented it. To Mr tht is bad business practice. I checked thier website and the apt on [redacted] is still listed as available on thier website. They also have sign board on the property stating its still for rent. I believe that's false advertising. Please do investigate.Desired Settlement: I want them to apologize to me for promising to get back to me regarding the apartment and to stop false advertisment. If an apartment is rented out on Monday, why is it still listed on Wednesday on thier website? I will not be so unhappy if I didn't have the application filled out, I did and the girl refused to accept it until Monday and turns around and rents it to another person.

Business

Response:

Please find attached the response regarding compalint [redacted] filed with the Revdex.com against our company.

Please do not hesitate to contact me if yo haveany questions or need additional inforamtion.

Sincrely,

Wallace F. Ackley Company

614-231-3664 ext. 225

Revdex.com Note: We have copied the text of the attached business response below for the convenience of the parties. Please see attachment for complete details and formatting.

Date: August 28th, 2012

To: [redacted]

Re: Revdex.com Complaint Prepared by: [redacted], a prospective resident interested in properties managed by our company has visited our office on a frequent basis, mainly on Saturdays.

Prior to July 21st, 2012 she stopped into our office shortly before close interested in [redacted]. She was informed the property was already rented. A rental packet was taken to review properties within her budget of $500.00.

She returned on 7/21/12 to see [redacted] and [redacted]. When she returned, she was slightly disappointed [redacted] was not similar to [redacted], which has a partially finished basement with a bar area, renting for $505.00 to$530.00 on 11/1/12. Her price range narrowed down her options so I mentioned a few properties on the [redacted] side of [redacted] and other units coming available on [redacted]. She wanted to stay on the [redacted] side of [redacted] and would drive by[redacted] area.

On7/28/12 she returned to look at [redacted]. Upon returning, an application was prepared to be turned in but had a few questions before handing it to me.

- She asked if the carpet was going to be changed. At the current time there were no plans on replacing the carpet but we were aware a touch up clean and carpet clean would be necessary before move-in, guaranteed.

- On Monday morning I would also be willing to speak with my manager to have her check with the owner on the conditions of the carpet for replacement but the rent would increase.

- A rental increasewould exceed her budget. Her requests:1. new carpet with no rental increase. 2. Rent reduction of new carpet not installed or a free rental incentive. I would check on this first thing Monday morning and return her call as soon aspossible.

- I did not take the application since there were so many deciding factors on renting [redacted]. We cannot hold units. I was unable to assure her one of the above desires would be possible or when we would be able to get in touch with the owner. I asked her to wait for my phone call on Monday to turn in her application, make sure she had all of the necessary documents needed along with the application and a decision can be made Monday

- My manager’s name was given to her after requesting her information.

- Her call was returned on Monday we had left a message with the owner and waiting to hear back.

- Within a short amount of time a gentlemen brought in an application and wanted to rent [redacted], satisfied with the current conditions (application attached).

- His applicationwas taken and our Rental Manager, [redacted] called her back to let her know we had an application on the property and explained [redacted] will be available soon but cannot give a specific date due to the amount of work needed.

- She no longer wanted to rent from our company.

- Shortly later a call was placed to our office asking for individuals’ names and a report would be made with the Revdex.com for refusing to take her application.

Review: I was a few days late on my rent once and an eviction notice was placed on my door. Months later after this was resolved I have been receiving invoices in the mail from the Wallace F. Ackely Company for a charge of $6.00 for delivery of the eviction noticed that was delivered to my apartment months ago. I live less than a mile from the rental office, a stamp is 46 cents, and gas on average is $3.19 a gallon so I do not understand how they figured out this charge to be $6.00. Also, after reading through my lease agreement that I signed in 2010, it does not state there is a charge for something like this. The rental office told me when I first signed my lease in 2010 that I did not have to come in and sign my lease each year as long as nothing in the lease itself has changed. If something in the lease has changed then I should have been notified. I left an email regarding this and other concerns on the company website 3 weeks ago and it has gone ignored.Desired Settlement: An explanation regarding how this charge is figured and where in the lease I signed it says such a charge exists.

Business

Response:

The rental payment was not received when due and was considered late. The notice was hand delivered by a third party person with the $6.00 fee paid by the Wallace F. Ackley Company to the third party person for the delivery service then charged to the owner of the property. The $6.00 charge is then assessed on the tenant's account for reimbursement for the payment of the fee. In the originally singed lease dated October 21, 2010, Section 19 Default, states that charges incurred are recoverable from the Lessee. This section also has an area which is initialed by the Lessee during the signing of the lease which further acknowledges the section having been read and understood.