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Wallace Labradors

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Wallace Labradors Reviews (3)

We at Guard Dog Self Storage always strive to accommodate every customer to ensure their satisfaction and happiness with our service We apologize to Mr [redacted] for the previous mishap It appears in February his auto payment was not processed in a timely manner, generating a late fee which we of course we waived and sincerely apologized for In March, Mr***' card on file was correctly auto debited on the date requested, however the transaction was declined by his bank Mr [redacted] called in later that month requesting to be removed from auto-pay We are more than happy to set up auto-pay for anyone, however, as company policy, to protect our customers, we can only do so with signed consent, and hence the request for Mr [redacted] to come into the office to sign a new auto-pay authorization form We also accept payments via phone Whichever option Mr [redacted] chooses, we are here to help him.Thank you

Ms*** came to us in May 2015, she paid the move in cost, then stopped paying. She had been lock out of the gate and unit for nonpayment. On July 29ty we received a call stating that she wanted her balance, she would be making payment and moving out. On August 1,someone
came in and knew her unit # and the name of the customer, and he wanted to make a payment and clean out the unit. Same thing she had said. He paid with a *** ***. he had the gate code and the key to the unit. there is nothing I can do, if a client gives a friend the code and the key. They took most of the stuff, left unit with lock hanging unlocked and not emptiedSo I called to let them know they were not done, we could not get through with the phone number provided. Ms*** came in August 11th 2015, and that is when she stated that she did not send anyone over here to make payment or empty unit. I told her about the man who paid, I offered to show her the man on the camera, she did not want to know, and she even stated "I don't care if it is a man or a woman". The problem is somewhere down the line they got the key and the code from her. We by law are unable to give any information to anyone other than the renter of the unit. Unless they have that information, I can take payment from anyone who wants to make payment on that unit. Again. if they have the code and the key and the name. Our company takes pride in informing all customers of this at the time of rental. KEEP YOUR CODE AND DEY SAFE, FOR IF THEY HAVE THIS INFORMATION AND COME IN THERE IS NOTHING I CAN DO BY LAWI did end the conversation with "if there is any thing I can get for you or the police to assist in any further action" I would. She then stated she would be back in the morning to get that information, she never showed up

We at Guard Dog Self Storage always strive to accommodate every customer to ensure their satisfaction and happiness with our service.  We apologize to Mr. [redacted] for the previous mishap.  It appears in February his auto payment was not processed in a timely manner, generating a late fee...

which we of course we waived and sincerely apologized for.  In March, Mr. [redacted]' card on file was correctly auto debited on the date requested, however the transaction was declined by his bank.  Mr. [redacted] called in later that month requesting to be removed from auto-pay.  We are more than happy to set up auto-pay for anyone, however, as company policy, to protect our customers, we can only do so with signed consent, and hence the request for Mr. [redacted] to come into the office to sign a new auto-pay authorization form.  We also accept payments via phone.  Whichever option Mr. [redacted] chooses, we are here to help him.Thank you.

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