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Wallace-Woodstock, Inc.

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Reviews Wallace-Woodstock, Inc.

Wallace-Woodstock, Inc. Reviews (2)

Review: Called and bought 200 seedlings . Paid and never received. Called and emailed several times and said that they would ship my trees the next day. It's been 8 weeks, and no trees. I paid over $100.Desired Settlement: I would like my trees or my money back.

Business

Response:

This has been Resolved

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered 5 fruit trees from this nursery; requested particular stock and varieties. Three of the 5 trees were either the wrong stock or damaged. Before ordering from this company I specifically communicated that I was looking for particular fruit trees on certain rootstock. I had done extensive research on this topic and was only looking for specific varieties that would do well in the climate zone I was looking to plant the trees in. I ordered a total of 5 trees from this nursery. I ordered a honeycrisp apple tree on Bud-118 rootstock that was an XXL size, advertised to be 7-10' tall. The tree that I received was less than 6' tall on a different rootstock. When I called and politely emailed to see if I was given the wrong tree I was told they were shorted by their supplier and that was all that was available. I was not contacted in advance to be notified that what I ordered was not available. The nursery manager acknowledged the tree should have been larger, but suggested it did not matter what rootstock was on the tree. He offered up a partial credit by email but then on the phone suggested I send the tree back to the nursery for a full refund, the cost of which would far exceed the value of the tree. When asked what credit would be offered, a dollar amount was not offered, said they would send a check in the mail.

Two of the remaining 4 trees were also damaged. The main leader of the trees were broken, one completely off and the other was broken, but the tip of the leader was still hanging on the tree. I sent pictures of the branches, which clearly showed the damage was OLD damage; occurring before I obtained the trees. Despite this clear evidence the manager suggested that I broke the trees; he also suggested I sent false pictures. Rather than rectify the problem he suggested that I plant the trees and "watch them grow." I have dealt with many other nurseries in the past and have never had any similar problems.Desired Settlement: I would simply like a partial refund on the honeycrisp tree and the two evans bali trees be replaced with the same variety but with individual trees that do not have broken leaders.

Business

Response:

The complainant has expressed that a partial refund of his purchase is a desired outcome, To resolve this issue, we are willing to offer a $40 refund to him. Upon his acceptance of this offer, we will submit a check to him in that amount as payment in full to settle this matter.Your earliest response will be greatly appreciatedSincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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