Wallhogs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I continue to receive new samples each month from customers I only receive one sample per customer, and cannot forward those samples, in case I need to use it for further evidence I would like either a refund for all the decal orders, or replacement for all of them 100% of the samples collected have been confirmed not to be PhotoTexI have attached a list of orders (crossed out the orders that were supposed to be on vinyl and were printed just fine, and the one order to me that they already replaced) of which I am seeking replacement or refunds for I have discussed the samples I had been receiving with the manufacturer of PhotoTex, confirming the samples I have received were in fact not PhotoTex Initially, Wallhogs assured me it was an isolated incident - related to a sample roll being left in the machine However, I received samples from the the beginning middle and end of production from their company and they were all on the wrong material At that point, Wallhogs stated the orders on my account may have been accidentally flagged to be printed on a different material since they had another company using it as well This means it was likely ALL of my orders were not printed on the right material and then as I receive more samples, it is further confirmed I have yet to receive a sample from a customer that was on the correct material I have samples from each month that I did business with WallHogs I would just like to be made whole either by receiving the items I paid for (on the correct material) or receiving a refundThe screenshots of the listings I had on my shop are irrelevant - they DID say PhotoTex, but once I received my second customer sample, and noticed a pattern of issues with decals falling off the wall, realizing if may be because the material was NOT PhotoTex, I removed the PhotoTex name from my listingsI did not want to get sued for advertising Soon after, I put the shop on hold until I could figure out what was going on with WallHogsI have also uploaded a document showing the order screen from WallHogs to show when I order, that it advertises PhotoTexThis situation has been severely frustratingI was initially assured is was isolated Then I notified them I would be collecting further samples to confirm it was an isolated incident - I was then told I would be dropped as a customer for questioning their integrity (by collecting more samples) Then, as more samples came in, it was "oops" maybe it wasn't isolated, maybe your orders were set up to all run on a different material I believe the evidence speaks for itself and Wallhogs knew the material was wrong - especially because it wouldn't make sense that at first it was 100% confirmed to be an isolated incident when in fact it was not Regards, [redacted]

RE: Revdex.com Case ID ***Dear Ms*** & ***,We have received your most recent correspondence and conferred with our attorneysAs we stated several times prior - back to April - we were willing to reprint and ship orders on the correct media at no cost to Ms***Only now, ten months later have we finally received a listing and not all of those are confirmed to be produced on incorrect media, however to remedy this situation, and as stated, we will reprint the orders.As stated in prior emails this was an unfortunate issue that was originally believed to be an isolated incidentAccording to our printer logs the correct media was loaded onto the machines, however when further issues arose my Production Manager had a theory, which I told her to investigateUpon speaking with our printer operators, reviewing logs and speaking with our QC team it was learned that a new media we started printing for another customer, one that is extremely similar to our media and is supplied to us by the customer, was being left on the printersAs not all of our production associates were aware of our new customer and their media, and as the media is so similar, errors were madeAs a result many orders over those few months were produced on the incorrect mediaWe have since remedied the situation and have enacted new procedures so this unfortunate incident will not happen again.Per the advice from our legal counsel they have suggested Ms*** write a letter to her customers that we may include in the shipments to alert them as to why they are receiving a new printThis will assist in alleviating any concerns or questions they may haveOnce we would have such letter in-hand we can then begin to re-produce the orders and shipMs*** will be emailed the tracking number for each shipment as it is shipped.We will await to receive the letter from Ms***In the meanwhile, my team will begin to reproduce the orders, however will not ship any of them until we receive said letter.Kind Regards,Paul *C***
President & Co-Founder

RE: Revdex.com Case ID *** Dear Ms*** * ***Apologies for the delay, however our attorneys were drafting and agreementAs agreed we will reprint the orders Ms*** has submittedHowever, due to Ms*** wishing to have the prints bulk mailed to her where she will then ship to her customers, our legal council, as well as myself, are concerned and wish to have a document in place that will not only provide for the agreement, but also to indemnify Wallhogs against any issues arising from shipping issues between Ms*** and her customers.If Ms*** could please read the agreement then sign it, as well as placing her initials in the area allotted at the bottom of each page, then mail it back to us it would be appreciatedI will then sign the agreement and send a copy to Ms***.Kind Regards,Paul ** C*** President & Co-Founder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I continue to receive new samples each month from customers I only receive one sample per customer, and cannot forward those samples, in case I need to use it for further evidence I would like either a refund for all the decal orders, or replacement for all of them 100% of the samples collected have been confirmed not to be PhotoTex.I have attached a list of orders (crossed out the orders that were supposed to be on vinyl and were printed just fine, and the one order to me that they already replaced) of which I am seeking replacement or refunds for I have discussed the samples I had been receiving with the manufacturer of PhotoTex, confirming the samples I have received were in fact not PhotoTex. Initially, Wallhogs assured me it was an isolated incident - related to a sample roll being left in the machine However, I received samples from the the beginning middle and end of production from their company and they were all on the wrong material At that point, Wallhogs stated the orders on my account may have been accidentally flagged to be printed on a different material since they had another company using it as well This means it was likely ALL of my orders were not printed on the right material and then as I receive more samples, it is further confirmed I have yet to receive a sample from a customer that was on the correct material I have samples from each month that I did business with WallHogs I would just like to be made whole either by receiving the items I paid for (on the correct material) or receiving a refund.The screenshots of the listings I had on my shop are irrelevant - they DID say PhotoTex, but once I received my second customer sample, and noticed a pattern of issues with decals falling off the wall, realizing if may be because the material was NOT PhotoTex, I removed the PhotoTex name from my listingsI did not want to get sued for advertising Soon after, I put the shop on hold until I could figure out what was going on with WallHogs.I have also uploaded a document showing the order screen from WallHogs to show when I order, that it advertises PhotoTex.This situation has been severely frustratingI was initially assured is was isolated Then I notified them I would be collecting further samples to confirm it was an isolated incident - I was then told I would be dropped as a customer for questioning their integrity (by collecting more samples) Then, as more samples came in, it was "oops" maybe it wasn't isolated, maybe your orders were set up to all run on a different material I believe the evidence speaks for itself and Wallhogs knew the material was wrong - especially because it wouldn't make sense that at first it was 100% confirmed to be an isolated incident when in fact it was not
Regards,
*** ***

RE: Revdex.com Case ID ***
Dear Ms*** * ***Apologies for the delay, however our attorneys were drafting and agreementAs agreed we will reprint the orders Ms*** has submittedHowever, due to Ms*** wishing to have the prints bulk mailed to her where she will then ship to her customers, our legal council, as well as myself, are concerned and wish to have a document in place that will not only provide for the agreement, but also to indemnify Wallhogs against any issues arising from shipping issues between Ms*** and her customers.If Ms*** could please read the agreement then sign it, as well as placing her initials in the area allotted at the bottom of each page, then mail it back to us it would be appreciatedI will then sign the agreement and send a copy to Ms***Kind Regards,
Paul ** C***
President & Co-Founder

RE: Revdex.com Case ID ***Dear Ms*** * ***
We did receive your correspondence back in December and all emails and letters were turned over to our corporate attorneys due to the fact that we were threatened with legal action on several occasions by Ms***On
advice from our attorneys we are responding to this letter form the Revdex.com and are including all email correspondence that transpired between Ms*** and myself.On advice from our corporate attorneys we are only able to state, as you will see from reviewing the emails, we did attempt to assist Ms*** with the issues that transpired and were willing to reproduce any of the prints that were found not to be on the media requestedHowever, on only one occasion did she supply us with an order number or customer name for reprint.Since the final correspondence from Ms*** concerning a different type of material she ordered we have not received one phone call or email pertaining to any customer or their order that required reprint.We are still willing to assist Ms***, however of the “over a dozen” samples she states in her November 17, email were produced on incorrect material we still have not received one name or order number for reprints.Ms*** is now seeking according to your letter a specific monetary amount due to her closing her businessThis was a decision on her part to do so, as well as to also close her poster printing business, for which Wallhogs had no interest whatsoeverAs for Ms***’s statement about deceptive advertising on her part, nowhere did it state on her product pages at Etsy the specific material being used to manufacture her decals and we have attached several screen captures of her products to show this.Again, the offer still stands for reprinting of the orders Ms*** can confirm were produced on the incorrect media, however for any orders over the dozen she states, and as requested by our attorneys, we will require samples directly from her customers prior to reprint.Kind Regards,
Paul ** C***President & Co-Founder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI accept the majority of this offer - the only exception is with shipping out the items I would prefer to have the items shipped directly to me I have moved recently, to *** *** *** *** *** ** *** I would like the replacement decals shipped to me, especially given the material issue - so that I may inspect each decal set prior to shipping to my customers to make sure it is in fact printed on PhotoTex I also need to contact each customer to make sure they have not moved either If this can be done, I will accept that offer, and consider the issue completely resolved when I receive the replacement decals If an order receipt with name and address can be attached to each decal set so that I know which set belongs to which customer, then I will accept the expense of shipping them to my customers
Regards,
*** ***

RE: Revdex.com Case ID [redacted]Dear Ms. [redacted] & [redacted],We have received your most recent correspondence and conferred with our attorneys. As we stated several times prior - back to April 2015 - we were willing to reprint and ship orders on the correct media at no cost to Ms. [redacted]. Only now, ten months later have we finally received a listing and not all of those are confirmed to be produced on incorrect media, however to remedy this situation, and as stated, we will reprint the orders.As stated in prior emails this was an unfortunate issue that was originally believed to be an isolated incident. According to our printer logs the correct media was loaded onto the machines, however when further issues arose my Production Manager had a theory, which I told her to investigate. Upon speaking with our printer operators, reviewing logs and speaking with our QC team it was learned that a new media we started printing for another customer, one that is extremely similar to our normal media and is supplied to us by the customer, was being left on the printers. As not all of our production associates were aware of our new customer and their media, and as the media is so similar, errors were made. As a result many orders over those few months were produced on the incorrect media. We have since remedied the situation and have enacted new procedures so this unfortunate incident will not happen again.Per the advice from our legal counsel they have suggested Ms. [redacted] write a letter to her customers that we may include in the shipments to alert them as to why they are receiving a new print. This will assist in alleviating any concerns or questions they may have. Once we would have such letter in-hand we can then begin to re-produce the orders and ship. Ms. [redacted] will be emailed the tracking number for each shipment as it is shipped.We will await to receive the letter from Ms. [redacted]. In the meanwhile, my team will begin to reproduce the orders, however will not ship any of them until we receive said letter.Kind Regards,Paul *. C[redacted] President & Co-Founder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I accept the majority of this offer - the only exception is with shipping out the items.  I would prefer to have the items shipped directly to me.  I have moved recently, to [redacted].  I would like the replacement decals shipped to me, especially given the material issue - so that I may inspect each decal set prior to shipping to my customers to make sure it is in fact printed on PhotoTex.  I also need to contact each customer to make sure they have not moved either.  If this can be done, I will accept that offer, and consider the issue completely resolved when I receive the replacement decals.  If an order receipt with name and address can be attached to each decal set so that I know which set belongs to which customer, then I will accept the expense of shipping them to my customers.
Regards,
[redacted]

RE: Revdex.com Case ID [redacted]Dear Ms. [redacted] [redacted]
We did receive your correspondence back in December and all emails and letters were turned over to our corporate attorneys due to the fact that we were threatened with legal action on several occasions by Ms. [redacted]. On advice from our attorneys we...

are responding to this letter form the Revdex.com and are including all email correspondence that transpired between Ms. [redacted] and myself.On advice from our corporate attorneys we are only able to state, as you will see from reviewing the emails, we did attempt to assist Ms. [redacted] with the issues that transpired and were willing to reproduce any of the prints that were found not to be on the media requested. However, on only one occasion did she supply us with an order number or customer name for reprint.Since the final correspondence from Ms. [redacted] concerning a different type of material she ordered we have not received one phone call or email pertaining to any customer or their order that required reprint.We are still willing to assist Ms. [redacted], however of the “over a dozen” samples she states in her November 17, 2015 email were produced on incorrect material we still have not received one name or order number for reprints.Ms. [redacted] is now seeking according to your letter a specific monetary amount due to her closing her business. This was a decision on her part to do so, as well as to also close her poster printing business, for which Wallhogs had no interest whatsoever. As for Ms. [redacted]’s statement about deceptive advertising on her part, nowhere did it state on her product pages at Etsy the specific material being used to manufacture her decals and we have attached several screen captures of her products to show this.Again, the offer still stands for reprinting of the orders Ms. [redacted] can confirm were produced on the incorrect media, however for any orders over the dozen she states, and as requested by our attorneys, we will require samples directly from her customers prior to reprint.Kind Regards,  Paul ** C[redacted]President & Co-Founder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I continue to receive new samples each month from customers.  I only receive one sample per customer, and cannot forward those samples, in case I need to use it for further evidence.  I would like either a refund for all the decal orders, or replacement for all of them.  100% of the samples collected have been confirmed not to be PhotoTex.
I have attached a list of orders (crossed out the orders that were supposed to be on vinyl and were printed just fine, and the one order to me that they already replaced) of which I am seeking replacement or refunds  for...  I have discussed the samples I had been receiving with the manufacturer of PhotoTex, confirming the samples I have received were in fact not PhotoTex. 
Initially, Wallhogs assured me it was an isolated incident - related to a sample roll being left in the machine.   However, I received samples from the the beginning middle and end of production from their company and they were all on the wrong material.  At that point, Wallhogs stated the orders on my account may have been accidentally flagged to be printed on a different material since they had another company using it as well.  This means it was likely ALL of my orders were not printed on the right material...  and then as I receive more samples, it is further confirmed.  I have yet to receive a sample from a customer that was on the correct material.  I have samples from each month that I did business with WallHogs.  I would just like to be made whole either by receiving the items I paid for (on the correct material) or receiving a refund.
The screenshots of the listings I had on my shop are irrelevant - they DID say PhotoTex, but once I received my second customer sample, and noticed a pattern of issues with decals falling off the wall, realizing if may be because the material was NOT PhotoTex, I removed the PhotoTex name from my listings... I did not want to get sued for false advertising.  Soon after, I put the shop on hold until I could figure out what was going on with WallHogs.
I have also uploaded a document showing the order screen from WallHogs to show when I order, that it advertises PhotoTex.
This situation has been severely frustrating... I was initially assured is was isolated.  Then I notified them I would be collecting further samples to confirm it was an isolated incident - I was then told I would be dropped as a customer for questioning their integrity (by collecting more samples).  Then, as more samples came in, it was "oops" maybe it wasn't isolated, maybe your orders were set up to all run on a different material.  I believe the evidence speaks for itself and Wallhogs knew the material was wrong - especially because it wouldn't make sense that at first it was 100% confirmed to be an isolated incident when in fact it was not.
Regards,
[redacted]

Review: I would purchase a decal, submit my personally created designs, and they would send it directly to my customers in a dropshipping arrangement. Our business was conducted from February through April (when I discovered they weren't sending the right brand of material). When I would checkout, I selected PhotoTex Fabric decal material (the brand is listed during checkout). I have about $10,000 & over $9,000 in lost profits from then and the near future after the incident. I need to refund to my customers at this point, because I have samples from a few customers to prove they have been actually sending a different brand of material to my customers. They did not print the decals on the PhotoTex material as advertised. I spent almost $8,000 for PhotoTex decals (which is top-of-the line decal material to print on) with WallHogs but they sent my customers a different brand. In turn, the decals were falling off customers' walls, and I had to refund all of my customers. I am out the money spend on the decals, and the lost profit, as this ruined my business and I ended up losing it because of all the bad reviews - decals were just falling off the wall. If the advertised material had been sent, I would still have that business today.

IT was first discovered when I purchased samples for myself - I purchased color charts to be able to sent to my customers. I discovered that it was NOT phototex material - as I had printed using this material by myself before outsourcing the work. They stated the material was a different brand because a company was there giving them samples to print, and assured me it was an isolated incident. I then got samples from a few customers around then... at that point they stated it was still an isolated incident, and only offered to replace the two sets I got samples from. I got samples from the beginning of us conducting business, and 100% of samples I received were NOT phototex.Desired Settlement: I would like to receive all of the money back that I paid to WallHogs for the PhotoTex decals purchased. I have documentation of the entire incident unfolding via email, and at every turn they changed their story and continued to lie. I would also like a few thousand extra so that I may have it to refund my customers. $10,000 is a reasonable settlement, and doesn't include my loss of income for the months following the incident as the business slowed during this and I was forced to shut down after this.

Business

Response:

RE: Revdex.com Case ID [redacted]Dear Ms. [redacted]

We did receive your correspondence back in December and all emails and letters were turned over to our corporate attorneys due to the fact that we were threatened with legal action on several occasions by Ms. [redacted]. On advice from our attorneys we are responding to this letter form the Revdex.com and are including all email correspondence that transpired between Ms. [redacted] and myself.On advice from our corporate attorneys we are only able to state, as you will see from reviewing the emails, we did attempt to assist Ms. [redacted] with the issues that transpired and were willing to reproduce any of the prints that were found not to be on the media requested. However, on only one occasion did she supply us with an order number or customer name for reprint.Since the final correspondence from Ms. [redacted] concerning a different type of material she ordered we have not received one phone call or email pertaining to any customer or their order that required reprint.We are still willing to assist Ms. [redacted], however of the “over a dozen” samples she states in her November 17, 2015 email were produced on incorrect material we still have not received one name or order number for reprints.Ms. [redacted] is now seeking according to your letter a specific monetary amount due to her closing her business. This was a decision on her part to do so, as well as to also close her poster printing business, for which Wallhogs had no interest whatsoever. As for Ms. [redacted]’s statement about deceptive advertising on her part, nowhere did it state on her product pages at Etsy the specific material being used to manufacture her decals and we have attached several screen captures of her products to show this.Again, the offer still stands for reprinting of the orders Ms. [redacted] can confirm were produced on the incorrect media, however for any orders over the dozen she states, and as requested by our attorneys, we will require samples directly from her customers prior to reprint.Kind Regards, Paul ** C[redacted]President & Co-Founder