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Wallingford Buick-GMC

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Wallingford Buick-GMC Reviews (2)

Review: *UNKNOWN*Desired Settlement: See Complaint Text

Review: I was informed by Bank of America that I am owed a refund for my GAP insurance & extended warranty but [redacted] Chambers claims the bank gave me credit.

I purchased a Buick from Wallingford Buick-GME in 2009. In June 2013, I paid my car loan off prior to the scheduled date. In my pay off letter Bank of America said I am due a refund. I called the bank and they said I am due back money from my extended warranty and GAP insurance. As recommended by the bank, I contacted Wallingford Buick-GME. I was referred to [redacted] Chambers, the business manager. [redacted] said she needed a letter from me, a copy of my pay off letter and copies of my GAP insurance. She told me it would take 6 weeks for my refund to be received. She never said, I was not due for a refund.

I mailed my letter and faxed the additional information she requested. After [redacted] received all of the paperwork she requested, she called me. She said she had contacted Bank of America and they told her I had received a credit of $180 in my last payment. She said to me "I'm not paying you twice!" [redacted] told me to call Bank of America again. When I called the bank again, they said that I AM due a credit, so I should try to talk to [redacted] Chambers again. Since I was having difficulty with [redacted], I asked my daughter to contact [redacted] Chambers on my behalf. My daughter did so and she requested [redacted] send a letter to me detailing what [redacted] was told by Bank of America since there seems to be a discrepancy. [redacted] refused to write a letter that would explain the situation from her point of view repeatedly saying "I am not writing any letter for you!" She said she would fax paperwork to prove a credit had been given to me. Thus far, this fax has not been received.

The request for a letter from [redacted] was made so I can show Bank of America what Wallingford Buick-GME is saying, which directly contradicts what Bank of America told me on 2 separate occasions.

My objective for filing this complaint is to receive assistance from to settle this matter since [redacted] Chambers refuses to do so.Desired Settlement: I am seeking the refund of my extended warranty and GAP insurance that Bank of America states I am due because I paid off my car loan before the scheduled date.



Business Response /* (1000, 5, 2013/08/27) */

Contact Name and Title: [redacted], Pr

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]

The customer did in fact pay off their car loan 12 months early. Having done this they would be entitled to a prorated refund on the gap insurance that they purchased for $499.00 in their finance contract. Upon the customers paying off of the finance contract Bank of America debited our dealer account for $180.19, this would have been the amount due the customer for the cancellation of the gap insurance We can only assume that they credited this amount to the customers final payment. We have no way to verify this in that the payment that was deducted from our account, in the customers name, went to the consumers account and we would not have access to their account information.

The extended service contract would have been paid in full when the loan was closed but still in force as it was purchased for 84 months and 70,000 miles from the initial purchase date and mileage. If the customer would like to cancel this coverage she must notify us in writing and we would be glad to cancel the balance of the contract and apply for a refund of the prorated balance.

The customer needs to contact Bank of America to verify that she received the $180.19 credit on her loan account. If she did not receive this she should contact the dealership office manager and she can get authorization from the customer to speak to Bank of America directly.

Consumer Response /* (2110, 7, 2013/09/04) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I will accept this explanation because I am tired of contacting Bank of America and Wallingford Buick in an attempt to get a proper explanation. Both Bank of America and Wallingford Buick claim that the other party is responsible for clarifying this issue; neither of them have explained the issue clearly. I appreciate the assistance I received from the

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, New Car Dealers (NAICS: 441110)

Address: 1122 Old Colony Road, Wallingford, Connecticut, United States, 06492


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