Initial Business Response /* (1000, 11, 2016/08/19) */
Thank you for taking the time to contact us regarding your concerns when booking a *** voucherAs per our telephone conversation I am sorry you were not able to use a *** voucher - as you did not contact me to book as stated on the
websiteAlso stated the *** vouchers are subject to availabityWe did not have *** voucher availability on the dates you requestedI am sorry you felt the wording misleadingWe have been offering the vouchers for over years (*** ***) and have never had concerns or issues over our wording or booking procedure
We are an a franchisee of *** we are independently owned and are not associated with the ownership of the *** as you indicated
Our management is most interested in our guests' comfort and care.***
***
Initial Consumer Rebuttal /* (3000, 13, 2016/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still misleadingThe coupon did NOT say "subject to "***" availabilityIt said simply "SUBJECT TO AVAILABILITY"The business is adding an "invisible" word to justify its positionHad the business only used the words it portrayed relating to the use of its coupon, it would NOT have a leg to stand onThere WAS "availability - rooms when they took my bookingAlso, about calling ***, the wording says "PLEASE CALL ***..." I did FIRSTShe WAS NOT THERE and did NOT return my call for over hoursTwice in her response, *** is relying on a practice NOT STATED the way she is portraying it in her responseRules are not rules if they can be unilaterally amended by one side to the detriment of the other***
Initial Business Response /* (1000, 11, 2016/08/19) */
Thank you for taking the time to contact us regarding your concerns when booking a *** voucherAs per our telephone conversation I am sorry you were not able to use a *** voucher - as you did not contact me to book as stated on the
websiteAlso stated the *** vouchers are subject to availabityWe did not have *** voucher availability on the dates you requestedI am sorry you felt the wording misleadingWe have been offering the vouchers for over years (*** ***) and have never had concerns or issues over our wording or booking procedure
We are an a franchisee of *** we are independently owned and are not associated with the ownership of the *** as you indicated
Our management is most interested in our guests' comfort and care.***
***
Initial Consumer Rebuttal /* (3000, 13, 2016/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still misleadingThe coupon did NOT say "subject to "***" availabilityIt said simply "SUBJECT TO AVAILABILITY"The business is adding an "invisible" word to justify its positionHad the business only used the words it portrayed relating to the use of its coupon, it would NOT have a leg to stand onThere WAS "availability - rooms when they took my bookingAlso, about calling ***, the wording says "PLEASE CALL ***..." I did FIRSTShe WAS NOT THERE and did NOT return my call for over hoursTwice in her response, *** is relying on a practice NOT STATED the way she is portraying it in her responseRules are not rules if they can be unilaterally amended by one side to the detriment of the other***