I spoke to [redacted] *** last week to see if a determination was made with respect to the charge back request of the $2,deposit to Walls Floors & More Just to refresh your memory, we requested a stop payment on this deposit for the countertops because when they arrived they were not at all as described, had major defects and poor workmanship As a result we did not accept them so they were never installed in our homeI originally was told by [redacted] *** that once they received our documentation it would be – days for a determinationI since found out that the representative misspoke and Walls Floor & More would be given an additional days to send another rebuttal based on the pages of documentation my husband and I submittedIf they still wish to fight the credit, they have this days to submit additional documentationIf they do submit additional documentation we will have the opportunity to send further documentation if requiredI cannot believe how the system favors a merchant giving them so much time to respond, but it is what it is My representative from [redacted] felt our documentation was enough to win the credit once *** sees all the documentation from both sides, but we will not know now until another monthNeedless to say it has been very stressful on us, but hopefully it will all be done soon and we can move forward with the resolution with the Revdex.comThank you for staying on top of thisSincerely, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that their information does not accurately describe events and therefore we are not accepting a close to our complaint The information presented in the response from Walls, Floors & More is factually incorrect and we have proof, both with our own information and the information which will be provided by our contractor and another third party In addition, we received a note from Walls, Floors & More saying they would refund our deposit if we signed some sort of releaseThis came to us on September 2nd saying [redacted] would get this to us shortly, We waited until Friday before we forwarded this to our western PA representative [redacted] informing her we would be out of town until the 18th and never received any follow up from *** after the 2ndAgain they made statements that were untrue and without follow-up.It is important to note that both [redacted] and *** from Walls, floors and more knew of our vacation plans and the dates for sameWe will be happy to submit evidence disputing their claim by the end of this month We are not returning until September 18th as noted and we will need time to gather the evidence in a succinct manner to scan into the computer and upload to you In addition, their own contract clearly states the sealer was to be pretreated, not finished in our driveway by their subcontractors who were attempting to fix the defects they could not "see" by their own admission due to lack of proper lighting in their work facility [redacted] was already behind by four days as the countertops had an installation of TuesdayWe never signed off on any finished product as all samples were either still wet, incomplete or via photographs which we specifically said we would not approve We offered several times to go to see the process at what we thought was their own warehouse in [redacted] as described by [redacted] to my husband who asked the specific question We had no idea this work was subcontracted to another company, let alone one that does not appear to be licensed by the state of PA.We assume you will carefully review our material when we submit it later this month Regards, [redacted]
I spoke to [redacted] *** last week to see if a determination was made with respect to the charge back request of the $2,deposit to Walls Floors & More Just to refresh your memory, we requested a stop payment on this deposit for the countertops because when they arrived they were not at all as described, had major defects and poor workmanship As a result we did not accept them so they were never installed in our homeI originally was told by [redacted] *** that once they received our documentation it would be – days for a determinationI since found out that the representative misspoke and Walls Floor & More would be given an additional days to send another rebuttal based on the pages of documentation my husband and I submittedIf they still wish to fight the credit, they have this days to submit additional documentationIf they do submit additional documentation we will have the opportunity to send further documentation if requiredI cannot believe how the system favors a merchant giving them so much time to respond, but it is what it is My representative from [redacted] felt our documentation was enough to win the credit once *** sees all the documentation from both sides, but we will not know now until another monthNeedless to say it has been very stressful on us, but hopefully it will all be done soon and we can move forward with the resolution with the Revdex.comThank you for staying on top of thisSincerely, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that their information does not accurately describe events and therefore we are not accepting a close to our complaint The information presented in the response from Walls, Floors & More is factually incorrect and we have proof, both with our own information and the information which will be provided by our contractor and another third party In addition, we received a note from Walls, Floors & More saying they would refund our deposit if we signed some sort of releaseThis came to us on September 2nd saying [redacted] would get this to us shortly, We waited until Friday before we forwarded this to our western PA representative [redacted] informing her we would be out of town until the 18th and never received any follow up from *** after the 2ndAgain they made statements that were untrue and without follow-up.It is important to note that both [redacted] and *** from Walls, floors and more knew of our vacation plans and the dates for sameWe will be happy to submit evidence disputing their claim by the end of this month We are not returning until September 18th as noted and we will need time to gather the evidence in a succinct manner to scan into the computer and upload to you In addition, their own contract clearly states the sealer was to be pretreated, not finished in our driveway by their subcontractors who were attempting to fix the defects they could not "see" by their own admission due to lack of proper lighting in their work facility [redacted] was already behind by four days as the countertops had an installation of TuesdayWe never signed off on any finished product as all samples were either still wet, incomplete or via photographs which we specifically said we would not approve We offered several times to go to see the process at what we thought was their own warehouse in [redacted] as described by [redacted] to my husband who asked the specific question We had no idea this work was subcontracted to another company, let alone one that does not appear to be licensed by the state of PA.We assume you will carefully review our material when we submit it later this month Regards, [redacted]