Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] There has not been a resolution to this matter For now the President of the company visited our house to see the poor quality of workmanship We are still awaiting a response on how this will be handled For now they have accepted a check I sent as payment in full for products used However, they have not responded on the installer's compensation for such unacceptable work
Revdex.com,I, [redacted] , visited the home of Mrand Mrs[redacted] on January 3rd, The [redacted] 's have had a beautiful home builtwhich includes a Harman Ppellet stove purchased from Walls IrrigationWecertainly appreciate the [redacted] 's businessThe purpose of my visit was todisplay this appreciation and take immediate corrective action.Upon my inspection ( [redacted] ) and discussions with the [redacted] 's, Iagreed that it was unfortunate that the first pellet stove exhaust ventinginstallation was unsatisfactory and that the second time, although better, thatit was unfortunate that the original exhaust venting chase could not beusedThis fact caused a loss of space in a downstairs closet andwithin an upstairs closet as well as an unpleasant "look"We,Walls Irrigation, should have insisted the contractor, whom did theinstallation and is not an employee or sub-contractor for Walls, meet with the [redacted] 's builder prior to the framing of the home to insure the exhaust ventingchase would be suitable to all parties.Essentially, the stove venting pipe was installed twice and a Walls employeewas attempting or stated that they were going to have to charge the [redacted] 'sfor the additional venting pipeAdditionally, the stove installation contractorwas indicating that there would be an additional charge for labor from them.With the stove installed and the [redacted] 's request that any corrective actionto the closets and ceiling be handled by their building contractor, I ( [redacted] ) while still with the [redacted] ’s in their home, stated a settlementoffer of which the [redacted] 's verbally accepted which was to "only chargefor what is ultimately installed in your ( [redacted] 's) home and to remove any"additional" or "double" billing for parts and/orcontractor labor.Attached are documents for which we hope will clear upany questions.Page – This invoicereflects materials and labor for what was used to complete the stoveinstallationAlso this is noted as “Paid”This itemized list is consistentwith a “once and done” pellet stove installation.Page & 3- This wasthe original invoice itemizing the original installation as well as theadditional materials required for the second attempt at an installationThisis our invoice and does not include charges for the stove installation contractor’slaborContractor labor charges would normally not be a part of our billing.The contractor would bill the customer themselves.Page - This is the [redacted] ’s down payment check for the stove and venting pipe onlyAt the timeof down payment the [redacted] ’s were provided an “Estimate Only” for stoveinstallation.Page – This check was acceptedby Walls Irrigation as final payment for the Harman Ppellet stove as well ascontractor charges for the stove installation contractor’s labor.We at Walls Irrigation regret the incident happened andhopefully we have promptly remedied the situation.Sincerely, [redacted] ***
We are currently reviewing this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] There has not been a resolution to this matter For now the President of the company visited our house to see the poor quality of workmanship We are still awaiting a response on how this will be handled For now they have accepted a check I sent as payment in full for products used However, they have not responded on the installer's compensation for such unacceptable work
Revdex.com,I, [redacted] , visited the home of Mrand Mrs[redacted] on January 3rd, The [redacted] 's have had a beautiful home builtwhich includes a Harman Ppellet stove purchased from Walls IrrigationWecertainly appreciate the [redacted] 's businessThe purpose of my visit was todisplay this appreciation and take immediate corrective action.Upon my inspection ( [redacted] ) and discussions with the [redacted] 's, Iagreed that it was unfortunate that the first pellet stove exhaust ventinginstallation was unsatisfactory and that the second time, although better, thatit was unfortunate that the original exhaust venting chase could not beusedThis fact caused a loss of space in a downstairs closet andwithin an upstairs closet as well as an unpleasant "look"We,Walls Irrigation, should have insisted the contractor, whom did theinstallation and is not an employee or sub-contractor for Walls, meet with the [redacted] 's builder prior to the framing of the home to insure the exhaust ventingchase would be suitable to all parties.Essentially, the stove venting pipe was installed twice and a Walls employeewas attempting or stated that they were going to have to charge the [redacted] 'sfor the additional venting pipeAdditionally, the stove installation contractorwas indicating that there would be an additional charge for labor from them.With the stove installed and the [redacted] 's request that any corrective actionto the closets and ceiling be handled by their building contractor, I ( [redacted] ) while still with the [redacted] ’s in their home, stated a settlementoffer of which the [redacted] 's verbally accepted which was to "only chargefor what is ultimately installed in your ( [redacted] 's) home and to remove any"additional" or "double" billing for parts and/orcontractor labor.Attached are documents for which we hope will clear upany questions.Page – This invoicereflects materials and labor for what was used to complete the stoveinstallationAlso this is noted as “Paid”This itemized list is consistentwith a “once and done” pellet stove installation.Page & 3- This wasthe original invoice itemizing the original installation as well as theadditional materials required for the second attempt at an installationThisis our invoice and does not include charges for the stove installation contractor’slaborContractor labor charges would normally not be a part of our billing.The contractor would bill the customer themselves.Page - This is the [redacted] ’s down payment check for the stove and venting pipe onlyAt the timeof down payment the [redacted] ’s were provided an “Estimate Only” for stoveinstallation.Page – This check was acceptedby Walls Irrigation as final payment for the Harman Ppellet stove as well ascontractor charges for the stove installation contractor’s labor.We at Walls Irrigation regret the incident happened andhopefully we have promptly remedied the situation.Sincerely, [redacted] ***