Walls Property Management Reviews (%countItem)
Walls Property Management Rating
Address: 8300 Tampa Ave Ste K, Northridge, California, United States, 91324-4274
Phone: |
Show more...
|
Web: |
|
Add contact information for Walls Property Management
Add new contacts
The property management company fails to repair the A/C in our unit. In this hot weather, it is a health concern for my husband and I.
We first reported the broken A/C on June 4, 2018 by phone. It took Walls Property until June 23, 2018 to send us a repair man. He told us that the entire unit had to be replaced. Walls Property did not trust the first opinion and sent a second repair man WITHOUT NOTICE. We were not home, so we re-scheduled. However, the repair man did not show up to the appointment. Again, we re-scheduled to July 18, 2018 at which he confirmed the first repair man's opinion- the entire unit need to be replaced. I have asked for updates from Talia Gonzalez three subsequent times by email and numerous phone calls, which never are returned because she is "unavailable." Today, I emailed her for an update, and the reply email stated that her email is no longer in use. I've run out of methods to communicate with my land lord.
I want my A/C repaired and a significant improvement of their communication methods.
As the A/C was reported not working properly by the tenant, we the property management office sent a technician to check the A/C unit to get us a report and an estimate to repair. Due to the substantial cost of the estimate, the owner of the property wanted a second bid for the job. Therefore, we had to send a different vendor to check the A/C unit to get us a report and an estimate for the repair. Once we had both estimates the owner made his approval and the A/C was scheduled to be installed shortly after.
On August 2, 2018, the tenant emailed the manager and received an auto-reply email that stated "This email address has been disabled and is no longer in service. Please forward all inquiries to (specified email)" Said manager was no longer with our company, therefore, the tenant received the auto-reply email. Once the tenant emailed the new email address recipient the tenant was replied to within the hour that the NEW A/C installation was approved and the vendor would start installation as early as the next day August 3rd, 2018 along with the vendor's contact information.
It is now August 16, 2018, and the old A/C unit was removed and the NEW A/C installation was completed on August 3, 2018. We have not received any further communication from the tenant since we last replied, August 2, 2018.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their statement fails to acknowledge that it took over two months to fix the AC unit. The management failed to update me over that period of time, leaving me frustrated and indignant. There is no suggested method(s) to improve their communication, as I stated in my complaint.
Also, the repair was not "complete." The AC is fully operational, but the heating unit was not installed. The repair men stated that the management should contact me for the secondary repair, but no contact has been made.
Thank you for informing us of the heating unit issue, however, this is the first time we were notified as we didn't receive a work order request via our online portal from you, a phone call, or a response to our last email to you dated August 2, 2018. I have called the vendors to further investigate this, they have informed us that the day of installation the heating unit didn't fit, therefore, they weren't able to install the heating portion of the unit. They have ordered a new heating unit and will be calling you directly to schedule an appointment to install the heating portion of the unit. If you don't receive a phone call to schedule the appointment within the next 24 hours please call us so that we may follow-up with the vendors.
Your initial service request specified that the A/C was not working. Since the installation of the new A/C unit, your A/C is working properly. The heating unit is pending an installation date as the vendor will schedule that appointment with you directly, upon arrival of the newly ordered unit.
As previously mentioned, the property manager you were previously speaking to is no longer with the company. If you have any questions or concerns please feel free to call the office during our regular business hours of Monday - Friday, 9:00 am - 5 pm and anyone will be able to assist you. If you prefer to email, you may email the new email address that was provided in the auto-response email.